October Theme Of The Month: Halloween!

Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

A Minute Makes More Than A Minute Difference

, | Boise, ID, USA | Bad Behavior, Food & Drink, Theme Of The Month

(On Sundays, we close both dine in and drive thru at 9 pm.)

Customer: *in drive thru* “Hey, how late are you guys open?”

Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”

Customer: “Okay, we’ll be right in!”

(The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)

Lacks The Power To Comprehend

| London, ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Theme Of The Month

(One morning there is an electrical fire under the city streets that blows out power to the entire downtown core. Our store is completely closed, dark, and the roads are blocked off by the hydro company and firefighters who are tackling manhole fires. People still managed to get to our doors nonetheless. One tries to come in behind our manager as she is returning and locking the door.)

Customer: “I just need my coffee. Two milk, two sugar, please.”

Manager: “Sorry, sir, we’re closed. We have no power.”

Customer: “That’s fine. Just pour the coffee and give me the rest on the side.”

Manager: “Sorry, but we have no coffee right now and we won’t be open until at least noon.”

Customer: “How do you not have coffee?”

Manager:“Because we’re closed. We haven’t had power for three hours.”

Customer: “Well, can’t you just ask them to turn it on quick?” *points to the city hydro truck and workers on the street*

Manager: “They said it won’t be back until at least noon.”

Customer: “Can I just come in and see what you have?”

Manager: “We have no power, so we can’t use our tills, or sell you anything here.”

Customer: “I’ll just start going to the other store, then!” *the other store is two blocks down, also without power*

Manager: “Sure. Have a good day.”

(The outage lasted about nine hours and knocked out every utility in radius of about 10-15 blocks in the core of downtown, including stores, traffic lights, and even complete road closures due to fires. People still couldn’t comprehend that we couldn’t sell them coffee all day.)

No Longer Being Paid To Be Nice

| Brighton, England, UK | Bad Behavior, Food & Drink, Theme Of The Month, Top

Me: “It’s 10.50 pm, so last orders, please!”

(Ten minutes later:)

Me: “It’s 11.00 pm. That’s time at the bar now!”

(I go about closing the bar, cleaning, sweeping, taking out the trash and cashing up. Four customers who’ve been chatting for several hours over one and a half beers and lots of glasses of tap water ignore me as I clean around them and tell them that I need to take their glasses.)

Me: “It’s 11.45 pm. Come on. Everyone’s gone, the bar is shut, and I’m not being paid to be here any more. Will you please just go?”

Customer: “I can’t believe how rude you’re being! Let me talk to your manager!”

(They explain how rude I was when I asked them to leave and how I had claimed that I wasn’t being paid to be polite to them now.)

Manager: “He’s right. We’ve been closed for nearly an hour and none of us are being paid to be here now. So get out!”

(I thought I might have overstepped the mark but it’s good to know your manager’s got your back!)

Food To Go Is Going Nowhere

, | Charlottesville, VA, USA | Bad Behavior, Food & Drink, Theme Of The Month

(The store closes at 10:30 pm. A customer comes in at 10:26 pm and takes 10 minutes to decide what they want, even though we only serve chicken tenders which take seven minutes to cook.)

Me: “All right, your box combo will be up in about eight minutes.”

Customer: “That’s fine.”

Me: *brings out food in a to-go box*

Customer: “Thank you so much!” *begins to open container*

Me: “Sir, we closed at 10:30.”

Customer: *looks at watch* “I still have time.” *continues eating*

(Because there’s a customer in the store, we can’t clean or lock the door. Just as the customer is finishing, eight more people show up.)

Customer: “My friends are here. Let them in and give them food to go.”

Me: “Sir, we’re closed.”

Customer: “The doors are open. Look here they come.”

Me: “Sir, the doors are open because we can’t lock you in.”

Manager: “Just take the orders, but make them to go.”

(I took the orders. The people proceeded to sit down with their to-go boxes and eat and talk for the next 30 minutes. My manager got so mad that we cleaned up around them. To this day the restaurant closes at 10:23 pm just to be safe.)

Not Very Closed Minded, Part 2

| FL, USA | Crazy Requests, Food & Drink, Theme Of The Month

(I work in the meat and seafood section of my store. My department closes at 10 pm, but the store itself is open until midnight. It is 10:15 pm and I am finishing cleaning when a customer approaches.)

Customer: “Can I get two pounds of catfish?”

Me: “I’m sorry, sir. We’re closed.”

Customer: “Don’t lie to me. The doors aren’t locked, the lights are still on, and you’re still here. I want two pounds of catfish.”

Me: “The store is open until midnight, yes. But my department closes at 10 o’clock.”

Customer: “I thought I told you not to lie to me! That’s the most idiotic thing I’ve ever heard! The department closing before the store does; do you think I’m stupid or something?!”

Me: *trying not to take the bait* “I’m afraid that’s just how it is, sir. Seafood counter closes at 10.”


Me: “Yes, I can see that you’re standing right there. However, your standing there has no bearing on the time we shut down this department.”


(I put a sign that says CLOSED on the counter. The customer screamed in inarticulate rage and punched my glass display case. He screamed again in pain and ran away clutching his hand, shouting about how he would sue me for assault.)

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