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  • September Theme Of The Month: Overheard!

    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    Drive (Thru) The Price Up

    | TX, USA | Food & Drink, Math & Science, Money

    (For my drive-thru customers, I try to give them the price from memory. Also, some of our customers try to be funny by being outraged at our prices.)

    Me: “That’ll be [price].”

    Customer: “How much?!”

    (As I’m getting his items, I notice that one of them costs slightly more than I remembered.)

    Me: “It’s [correct, slightly higher price].”

    Customer: “D***, I should have kept my mouth shut!”

    The Answer Rings True

    | Hamlin, NY, USA | Awesome Customers, Food & Drink, Theme Of The Month

    (It’s late at night, probably an hour after our normal closing time, and our phone rings.)

    Employee: “Hello, [Name] Pizza.”

    Caller: “Hi, I’d like to place an order?”

    Employee: “I’m sorry, we’ve been closed for about an hour.”

    Caller:  *annoyed tone* “Well, why did you answer the phone, then?”

    Employee: “…because it rang?”

    (The caller burst into laughter and proclaimed that was the best answer he’d ever heard.)

    A Minute Makes More Than A Minute Difference

    , | Boise, ID, USA | Bad Behavior, Food & Drink, Theme Of The Month

    (On Sundays, we close both dine in and drive thru at 9 pm.)

    Customer: *in drive thru* “Hey, how late are you guys open?”

    Me: “Well, it’s 8:58. We’re closing both dine in and drive thru in two minutes.”

    Customer: “Okay, we’ll be right in!”

    (The customers proceeded to come inside and took 20 minutes to decide what they wanted, then tried to stay and eat inside. My manager let them. I had to stay an hour late, with school in the morning.)

    Lacks The Power To Comprehend

    | London, ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Theme Of The Month

    (One morning there is an electrical fire under the city streets that blows out power to the entire downtown core. Our store is completely closed, dark, and the roads are blocked off by the hydro company and firefighters who are tackling manhole fires. People still managed to get to our doors nonetheless. One tries to come in behind our manager as she is returning and locking the door.)

    Customer: “I just need my coffee. Two milk, two sugar, please.”

    Manager: “Sorry, sir, we’re closed. We have no power.”

    Customer: “That’s fine. Just pour the coffee and give me the rest on the side.”

    Manager: “Sorry, but we have no coffee right now and we won’t be open until at least noon.”

    Customer: “How do you not have coffee?”

    Manager:“Because we’re closed. We haven’t had power for three hours.”

    Customer: “Well, can’t you just ask them to turn it on quick?” *points to the city hydro truck and workers on the street*

    Manager: “They said it won’t be back until at least noon.”

    Customer: “Can I just come in and see what you have?”

    Manager: “We have no power, so we can’t use our tills, or sell you anything here.”

    Customer: “I’ll just start going to the other store, then!” *the other store is two blocks down, also without power*

    Manager: “Sure. Have a good day.”

    (The outage lasted about nine hours and knocked out every utility in radius of about 10-15 blocks in the core of downtown, including stores, traffic lights, and even complete road closures due to fires. People still couldn’t comprehend that we couldn’t sell them coffee all day.)

    No Longer Being Paid To Be Nice

    | Brighton, England, UK | Bad Behavior, Food & Drink, Theme Of The Month, Top

    Me: “It’s 10.50 pm, so last orders, please!”

    (Ten minutes later:)

    Me: “It’s 11.00 pm. That’s time at the bar now!”

    (I go about closing the bar, cleaning, sweeping, taking out the trash and cashing up. Four customers who’ve been chatting for several hours over one and a half beers and lots of glasses of tap water ignore me as I clean around them and tell them that I need to take their glasses.)

    Me: “It’s 11.45 pm. Come on. Everyone’s gone, the bar is shut, and I’m not being paid to be here any more. Will you please just go?”

    Customer: “I can’t believe how rude you’re being! Let me talk to your manager!”

    (They explain how rude I was when I asked them to leave and how I had claimed that I wasn’t being paid to be polite to them now.)

    Manager: “He’s right. We’ve been closed for nearly an hour and none of us are being paid to be here now. So get out!”

    (I thought I might have overstepped the mark but it’s good to know your manager’s got your back!)

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