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    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    War On Terrible Customers

    | CA, USA | At The Checkout, Food & Drink, Military

    (My husband and I are waiting in line. There is a customer in front of us that is finishing up her transaction, and a younger customer in the line behind us. The customer cashes out but then tells us it will be just one more minute since she has to ring up some other items in a separate transaction.)

    Younger Customer: “Oh my God, lady! Just hurry up already! People have places to be you know!”

    Customer: *turning to speak to us* “I’m so sorry; I just needed to ring my personal items up separately. You see, I volunteer to send care packages to our troops overseas and need to keep the donated items separate from my personal stuff.”

    My Husband: “Oh, no problem. It’s really awesome of you to do that! Take your time.”

    Customer: “I figure it’s the least I could do in exchange for everything they do for us.”

    (By this point, the younger girl behind us starts groaning again and I turn around and shoot her a dirty look. She turns a little red and looks away.)

    Customer: *after finishing her last transaction* “Oh dear, I forgot to scan these last few items. Oh well, I guess these will just have to be put back. I’m so sorry for the inconvenience!”

    My Husband: “Here, let us pay for those. Just stick them with our stuff.”

    Customer: “Oh, okay, thank you! Here you go. Have a wonderful evening.”

    (We put the items through on our order and just as the last one is scanned, the customer starts to walk away.)

    Me: “Ma’am, wait! Don’t forget about these!”

    Customer: “Oh, you guys are buying them for the care packages? I thought you were just going to keep them for yourself so they wouldn’t have to be put back. Oh my goodness, that is just the nicest thing!” *starts welling up* “You didn’t have to do that. You are such good people. Thank you so much! I know they will be appreciated!”

    (At this point, the customer comes back and gives us a hug before walking off. The younger customer starts unloading her cart full of stuff on the belt, but as soon as our transaction is finished, the checker decides to close the lane, forcing her to go stand in a line with about 10 other people waiting. Serves her right!)

    This One Cuts The Mustard

    | USA | Awesome Customers, Food & Drink

    (I overhear an exchange while doing prep work.)

    Customer: “Can I get everything on it?”

    Coworker: “Sure thing.”

    Customer: “Oh, wait, I don’t want mustard.”

    Coworker: “Oh, I’m sorry, I already put it on there.”

    Customer: “Oh… it’s okay.”

    Coworker: “Are you sure? We can absolutely make you another sandwich.”

    Customer: “No, no, I’m the one who said I wanted it on there!”

    Coworker: “I promise, sir; I’ll make you a mustard-free sandwich.”

    Coworker: “No, don’t even worry about it, please. I’ll take it as-is. It’s entirely my fault.”

    Coworker: “Okay, sir, if you promise it’s okay! I’m sorry there’s mustard on it!”

    Customer: “Oh don’t be silly; I’m the one who should be sorry.”

    (I turn and look at another worker who looks straight at me.)

    Me: “That guy is the best guy in the entire world.”

    Second Coworker: “Yes. Yes he is. I think he deserves a medal.”

    Stark Raving Mad

    | Melbourne, VIC, Australia | Crazy Requests, Food & Drink, Geeks Rule, Movies & TV

    (An older customer walks in very quickly and glares at me.)

    Me: “Good morning!”

    Customer:What does ‘winter is coming’ mean?!”

    (The customer is referring to our ‘Game Of Thrones’ themed red-wine window.)

    Me: “Oh! It’s the tagline, sort of, to a very popular series of books and TV show.”

    Customer: “Well, you should be shot in the head with a small derringer. It should read, ‘autumn is here, winter is near.’”

    Me: “Well, it’s a pop culture reference and has been very successful for us. I’m not sure what your intention is, coming in here and telling me I should be shot.”

    Customer: “WELL DO YOU ONLY SELL WINE TO TRENDY PEOPLE?! I OWN AN ADVERTISING AGENCY! I’M TRYING TO HELP YOU!” *storms out*

    They Have No Drive

    , | Markham, ON, Canada | Bizarre, Family & Kids, Food & Drink, Theme Of The Month

    (I am working in the drive-thru window. I am talking to a customer and we both notice a group of four young teens WALKING down the drive-thru lane.)

    Customer: *laughs* “Don’t you love how silly kids are? Well, good night!”

    (The customer leaves, and the teens approach the drive-thru window.)

    Teen: “Yea, hi. I want to order.”

    Me: “Yea, sorry. Unfortunately I can’t serve you here unless you are in a car. You are welcome to come inside though.”

    Teen: “What are you talking about? We are in a car, see! I’m the driver holding the wheel.” *holds imaginary wheel* “And my passengers!” *points at his three friends*

    Me: “Sorry, but unless you can crash your car and dent my wall. I can’t serve you here.”

    Teen: “Okay!” *makes screeching noises* “CRASH!”

    De-Stress The Waitress

    | AZ, USA | Awesome Customers, Food & Drink, Top

    (I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.)

    Customer: “I’d like to speak to your manager, please.”

    Me: “Sure, may I ask what about?”

    Customer: “About you.”

    (My manager is very strict, and he doesn’t believe in second chances. I am terrified. I go up to my manager.)

    Me: “Manager, table six please; they want to talk to you.”

    Manager: *walks over* “Yes sir, what did you need to talk to me about?”

    Customer: “It’s about your waitress here.”

    Manager: *starting to glare at me* “Has she done something wrong?”

    (I am standing there holding back tears, sure that I am about to be fired.)

    Customer: “Well, she has been very busy and rushed tonight. All the same, she has managed to take our orders and give us our food quickly and with a smile on her face. I used to be a waitress, and I know how hard that is to do. I just wanted to tell you that you have a Class-A employee here, and I’m leaving her a 50% tip. I also have reservations for next week, and I’d like to request in advance that she be our server.”

    Manager: *stunned* “Yes, that can be arranged. I’m glad you thought well of her. Have a good day.”

    Me: *almost crying* “I thought you were about to have me fired! Thank you, thank you, thank you!”

    Customer: “Oh, it’s no problem, dear. Here’s your tip, and I hope your day gets better!”

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