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  • Had It Up To Their Neck With Bad Customers
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    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergy’s, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    He Has Beef With You

    | KS, USA | Crazy Requests, Food & Drink, Geography

    (An elderly man walks up to the toppings bar.)

    Customer: “Excuse me. Miss?”

    Me: “What can I help you with, sir?”

    Customer: “Have you got anything with meat in it?”

    (This is a frozen yogurt bar. We have various kinds of fruity and sweet yogurts and toppings. No one would usually expect to find meat anywhere.)

    Me: “Um, no, sir. Sorry about that.”

    Customer: “F****** vegans and vegetarians are taking over the whole f****** world! You haven’t got anything with some beef in it?”

    Me: “I’m sorry, sir. That’s actually a kind of unusual request because this is basically dessert stuff.”

    Customer: “I’m an American! I ain’t a vegetarian! I eat meat in my dessert because this is America, d*** it!”

    (The customer throws his yogurt on the floor, making a huge mess. The next customer jumps out of the way, then resumes getting toppings while I clean.)

    Customer #2: “Just when you think you’ve seen it all!”

    Stick It To The (Business) Man

    | Liuzhou, Guangxi, China | Bad Behavior, Food & Drink

    (My family are visiting my mother’s hometown in China. We are at a noodle shop for breakfast, where I am buying a stick of fried dough. I am a 12-year-old American-born-Chinese, so I can speak Chinese relatively well.)

    Me: “Hello, can I get a—”

    (A businessman barges in front of me, cutting me off mid-sentence.)

    Businessman: “I need two sticks, hurry!”

    (The man behind the stall looks shocked, but still takes the man’s money before reaching to get the fried dough sticks.)

    Me: “Excuse me, I was in front of you. You cut in front of me.”

    Businessman: “No, you weren’t! You were still walking over here when I was ordering! You should respect your elders! Kids these days!”

    (He continues berating me until the man gives him his fried dough sticks. I glare at the businessman as he walks away, before turning to the man at the stall.)

    Man: “Wow, you must be so brave to stick up like that! That guy has been bothering me for ages! He’s always acting like that.”

    Me: “You’re welcome. So, could I please have a stick of fried dough?”

    (The man happily gives me my stick of fried dough, smiling the whole time. He said that I made his day!)

    The Sweetest Thing Isn’t The Candy

    | Albuquerque, NM, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Top

    (A young boy—about seven or eight years old—walks up to my register. He is all alone, and without his parents.)

    Me: “Hi, what can I do for you?”

    (The boy puts $7 on the counter.)

    Boy: “Hi, ma’am, do I have enough money to buy this candy?”

    Me: “Yes, you do, and you have some left over!”

    Boy: “Oh, really? Well do I have enough to buy two?”

    Me: “Yes, you do!”

    Boy: “Alright, I’ll get two! My brother is sick today, and he couldn’t come to the movie. I want to get him something so he doesn’t feel left out.”

    Me: “That’s very nice of you!”

    Boy: “I just felt bad for him. Well, thank you very much, ma’am. I really appreciate it. Have a good day!”

    (He is the nicest customer I have all day, not to mention the youngest!)

    Her Son Is The Eggs-pert

    | TX, USA | At The Checkout, Crazy Requests, Food & Drink

    (An elderly lady comes in, whom we all call ‘Egg Lady’. She always complains about how we bag her eggs. We used to bag them in a single bag for her. As that’s wasteful, we tried putting bread on top of the eggs, but she complained that the bread cracks the eggs. It’s gotten bad enough that the manager now makes a point of ringing her up, bagging her stuff, and carrying her bags outside. She comes in the day after Thanksgiving to buy 10 cartons of eggs, and comes to my register.)

    Me: “Oh, Mrs. [Name], let me call the manager.”

    (I call him over to register, and then make some small talk.)

    Me: “How was your Thanksgiving?”

    Egg Lady: “It was nice this time. My family came in, and my son bought me four cartons of eggs. I don’t know how he does it, but he must buy some of those government eggs.”

    Me: “Government eggs?”

    (The manager has come over, and is checking her out. I move to his register to log on, and check out others. The manager takes care to place the cartons one on top of the other, but is called off by another associate. Egg Lady notices I have no customers.)

    Egg Lady: “I don’t have time to wait. My son and his family are expecting breakfast. You can help me load these in the car.”

    Me: “Yes, ma’am.”

    (I turn off my light and go to help her.)

    Egg Lady: “Yep, my son told me how he got these eggs from the government. They are genetically mutating chickens to make stronger egg shells now with all these vitamins inside of them. Only problem is that sometimes the eggs are coming out green.”

    (I just smile and nod as I start to put the egg cartons in her trunk with care.)

    Me: “It’s interesting what they’ll come out with nowadays.”

    Egg Lady: “I might buy some of those government eggs next time. I hear you can smash them against the wall and they won’t break.”

    Me: “I wonder how you crack them open, then.”

    (She suddenly glares at me, and yanks the last bag out of my hand.)

    Egg Lady: “How dare you laugh at me! I’m going to report you to your manager! My son told me that he had government eggs, and you’re going to mock me. If I were your mother, I’d spank your behind!”

    Me: “I’m sorry, ma’am; I wasn’t meaning to laugh at you. I was just thinking out loud.”

    Egg Lady: “I’m going to tell my son about you, so he can prove to you that there are government eggs.”

    (She throws the last carton in, and slams the trunk. This knocks over a small crate she has in there. I hear the crunch of it hitting the eggs. The manager comes outside just as she’s peeling off in a huff.)

    Manager: “She’s coming back tomorrow, isn’t she?”

    Me: “Yep. I’m calling in sick tomorrow, so I don’t have to watch her crack all of our eggs to find the government ones.”

    Service With A Smile

    | TX, USA | At The Checkout, Awesome Customers, Food & Drink

    (My coworker, who is fairly new, has just finished helping a customer. The customer is approaching the counter again, and we assume for a moment that my coworker has made a mistake.)

    Manager: “Is something wrong?”

    Customer: “Oh, no!”

    (The customer turns to the co-worker.)

    Customer: “Can I just tell you that you did really nicely? You looked at me! You looked me in the eye, and you smiled! You were friendly. There is nothing more impersonal that staring down at the counter making the sandwich, then staring down at the change, and paying so little attention that it could have been a flea walking through that door. So I just wanted to let you know that you did that very nicely. Thank you for that.”

    (I was smiling the whole way home that day! Not a lot of customers go to the trouble of coming back to tell an employee that they’ve done something well, especially something as simple as a smile and eye contact. If that customer happens to be reading this, thank you for making my day! You made my coworker’s day, too!)


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