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  • Had It Up To Their Neck With Bad Customers
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    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergy’s, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    One Is Too Hot, One Is Too Cold, And The Customer Is Not Right

    | Fort Worth, TX, USA | Extra Stupid, Food & Drink

    (I have just finished preparing some drinks for a guest.)

    Me: “Alright, I’ve got two caramel macchiatos, one hot, one over ice, ready at the bar!”

    (I put both drinks down, one in a hot cup, the other in an iced cup.)

    Customer: “Excuse me, young man.”

    Me: “Yes?”

    Customer: “Are these my drinks?”

    Me: “Those are two caramel macchiatos, sir. One hot, one iced.”

    Customer: “Oh… okay.”

    Me: “Is there a problem with your drinks, sir?”

    Customer: “Err… which one’s the hot one?”

    (I physically pause for a few seconds, to see if he’s joking with me.)

    Me: “The hot one’s the hot one. The one over ice has the ice in the cup.”

    Customer: “Okay, thanks! I never know what fancy coffee drinks you people make nowadays.”

    On The Need For Hazard Pay, Part 4

    , | USA | At The Checkout, Bad Behavior, Food & Drink

    (It is late at night. I’m doing headset on all drive-thru lanes, and handling money by myself. I am talking to a customer at the window.)

    Me: “Hello! Your total is $[total] tonight.”

    (I take the money, and another car pulls up. I greet them while I count change.)

    Me: “Good evening! Order when you are ready.”

    (I turn back to the window.)

    Me: “Here is your change, sir. Have a great night!”

    Customer: “Why are you talking to yourself? Are you slow or something? I don’t want your kind handling my money!”

    Me: “Uh… I was just greeting the customer who pulled up to the speaker.”

    (As we are talking, I am typing in the next customer’s order.)

    Customer: “I’m the only one here! What are you doing now? Hey! Answer me!”

    (I am now ignoring the guy yelling at me through the closed window.)

    Me: “Your total will be $[total] at your first window, ma’am. Please pull forward.”

    Customer: *banging on the window* “You can’t ignore me! I’m a paying customer! Open the window!”

    (I yell through the window.)

    Me: “Please pull forward, sir! You are blocking the next customer.”

    Customer: *suddenly very calm* “Okay, I’m sorry. But could I get another copy of my receipt? I dropped the one you gave me.”

    (I oblige and print him a new receipt. When I open the window he suddenly grabs my arm and tries to pull me out of the window. My screaming alerts my manager, who pulls me back inside, and locks the window shut while the customer speeds off with their food.)

    Manager: “What the h*** was all that about?! He nearly kidnapped you!”

    (I don’t work nights anymore…)

    Related:
    On The Need For Hazard Pay, Part 3
    On The Need For Hazard Pay, Part 2
    On The Need For Hazard Pay

    Flying Off The Handle Will Get You Handled

    | USA | Food & Drink, Money

    (I handle our catering and delivery orders at my store. A customer wants her check split between two credit cards. The second card number doesn’t work. Unless it’s fixed before the driver leaves, we cannot send a receipt with the driver. The customer doesn’t answer when I call, or return my call before the driver leaves. The customer later calls, but she never got my message, and actually would like to place another order for the next day. I finish up with the order for tomorrow,before bringing up today’s order.)

    Me: “While I have you, I actually called earlier and left a message. We had an issue with your charges today. Did you receive my message?”

    Customer: “Oh? No, I’m out of my office.”

    Me: “No problem, ma’am. We had a small problem with one of your card numbers; whoever you spoke to may have copied it down incorrectly. The driver will be unable to bring you a physical copy of the receipt today, because we were unable to charge the card before he left. We will still be able to split the payment, and fax over a copy of your receipt for your records after he returns.”

    (We go over the card numbers, and she gives me the number I needed. Whoever copied it added an extra zero into it.)

    Me: “Thank you, ma’am. When our driver returns, I can fax over a copy of this receipt.”

    Customer: “Can you e-mail the receipt?”

    Me: “We can’t really e-mail receipts. They don’t show up in our system for a few days and we don’t really have a professional method of e-mailing them.”

    Customer: “Well, I don’t really have a fax number right now. Can I just call tomorrow with a fax number, and you can do it tomorrow?”

    Me: “Sure, if that works for you, that’s fine.”

    (When the driver returns, I split the payment and everything is fine. The next day, my coworker talks to the same woman on the phone when she calls to give us her fax number.)

    Customer: “I’m very upset. I had to go through a lot of trouble to get my payment split yesterday.”

    Coworker: “Unfortunately, our system isn’t designed to split payments, so it’s a little involved to make it work. I’m sorry you had so much trouble; what actually happened?”

    Customer: “Well, I just wanted my payment split between two cards. It’s not difficult!”

    Coworker: “Splitting a payment is not a normal function in our system. I’m sorry if you had some issues yesterday, but it seems to have worked out fine in the end.”

    Customer: “Yes, well—”

    Coworker: “I mean, was anything else wrong with your order? Was it late, or was the food not good?”

    Customer: “No, it was on time. The food was fine.”

    Coworker: “Did we forget anything with your order? You seem to have liked it enough to order with us again today, which we of course were happy to see.”

    Customer: “Well, no, nothing was wrong with the order.”

    Coworker: “So it was just getting your payment split that was a problem?”

    Customer: “I was told that I could have my receipt e-mailed to me.”

    Coworker: “I don’t know who you spoke to, but we aren’t readily able to e-mail receipts. They don’t show up in the system for a day or two and faxing them is really the fastest way to get them to you.”

    Customer: “Well, this has just been such a hassle. I’m going to want to speak to a manager about this problem.”

    Coworker: “Well, I am a manager, ma’am. What is it that I can help you with?”

    Customer: “Oh… Well, that girl that I spoke to yesterday about this, she just really didn’t seem like she knew what she was doing at all.”

    Coworker: “From what you’ve told me, she did everything exactly as she was supposed to do it. As I’ve said, splitting payments is not a normal function on our system.”

    Customer: “I don’t know about that. She just seemed all over the place and unorganized. I think you really should talk to her about getting her act together.”

    Coworker: “Well, ma’am, I really cannot see anything that she did incorrectly that I would need to speak with her about. Your order’s payments are accurately in the system, and split right down the middle. Is there anything else that I could do for you?”

    Customer: “No, I guess not. Thank you.”

    Coworker: “Thank you, ma’am. We’re happy that you enjoyed your lunch these past two days! Have a great day!”

    (Later, I fax over her finalized receipt, with everything charged just the way she wanted it. I haven’t heard back from her yet!)

    It Isn’t The Coffee That Is Bitter

    | Phoenix, AZ, USA | At The Checkout, Bad Behavior, Food & Drink

    (Our store serves mostly older customers and families. We promote a very friendly atmosphere, calling customers ‘hon’ and the like. An older customer comes in for a coffee.)

    Me: “Hi welcome to—”

    Customer: “I want a large hot coffee, with two creamers, and six sugars, and nothing else. And I want the senior discount.”

    Me: “Of course. After your discount, it comes to $2.06.”

    Customer: “Add the senior discount.”

    Me: “I already did, ma’am. Before the discount it was $2.29.”

    (The customer gestures to another customer.)

    Customer: “He got his for less. Why are you overcharging me?”

    Me: “He works here; it’s just his day off. The employee discount is different than the senior discount.”

    Customer: “Well, okay. So I owe you $1.73?”

    Me: “No, $2.06. The $1.73 on your screen is before tax. Right below that you should see $2.06.”

    Customer: “Thirty cents in taxes!?! I’m not paying that much!”

    Me: “I can’t control how much tax is ma’am. Here, how about I buy your coffee today.”

    Customer: “Two creamers, six sugars.”

    (I make her coffee, and she takes it outside. Less than two minutes later, she returns, fuming.)

    Customer: “This is so bitter!”

    Me: “I’m sorry. I can add some sugar for you.”

    Customer: “How many did you put in?”

    Me: “Six.”

    Customer: “I only want six. Don’t put any more in.”

    Me: “Okay, would you like non-sugar sweetener?”

    Customer: “No! Just make my coffee sweeter!”

    Me: “Hun, I don’t know how to make your coffee sweeter without adding anything to it.”

    Customer: “I want a refund! You’re terrible!”

    Me: “Your coffee was free. I can’t give you a refund on something free.”

    Customer: “I want my money back! Get me your manager!”

    (I got my manager, explaining everything. Eventually she ended up giving the customer a voucher for two free coffees, but not before I was called a “stupid, fat c***”.)

    Blind To Change

    | Charleston, SC, USA | Food & Drink, Money

    (Part of my job as a hostess is to stand out front and try to convince tourists to eat at our restaurant. Most nights a server or two will hang out there with me. Across the street we have metered parking, but that’s free after 6pm. A server and I are watching a man put change in the meter at 8pm.)

    Server: “Sir! You don’t need to feed that; it’s free after six.”

    Patron: “You don’t know that.”

    Server: “Well, yes sir, I do. You don’t need to bother with that anymore.”

    Patron: “No! I have to go to dinner, so I’m sure to be gone for the next hour and a half! I don’t want a ticket!”

    (The server gives up.)

    Server: “Understandable. Have a good meal, sir.”

    (About two hours later, rotation has me standing back outside. This time I’m alone. The same man returns to his car.)

    Patron: “I just found out there was no need for me to pay this meter after six. That would have been nice to know two hours ago!”

    Me: “Sir, I was outside when my coworker told you there was no need to feed the meter.”

    Patron: “That’s just not true. I wouldn’t have paid if someone told me not to. You should really inform people of that.”

    Me: “I’m very sorry, sir. Have a good night.”

    Patron: “Would’ve been better if I hadn’t stuffed all my change into this stupid meter!”


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