Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The Offer Is Sub-Standard
    (1,755 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    Closing Time Crime

    , | WA, USA | At The Checkout, Food & Drink, Liars & Scammers, Theme Of The Month

    (I work at a fast food restaurant that closes at 9:30 pm. A customer comes in just before then, as I am helping close up for the day.)

    Customer: “Hi. I ordered an eight-piece fried chicken during my lunch break, and got baked instead.”

    Me: “All right, sir. I’m terribly sorry. Do you want a refund or a correct order?”

    Customer: “I’d like what I ordered, please. The eight-piece fried chicken meal.”

    Me: “Sure, sir. We’re about to close, so at this point at night, we aren’t making the fried chicken anymore.”

    Customer: “What? But you’re a fried chicken place!”

    Me: “Yes, we are, but we’re also closing for the night.”

    Customer: “Okay, so, can I get an order that’s the same amount of money?”

    Me: “No problem. I just need the receipt and I can get you that, sir.”

    Customer: “The receipt? Oh, I think I threw that away.”

    (I look at him apologetically. I cannot correct an order or give a refund without the receipt.)

    Me: “What? Sir, I cannot give you your meal without the receipt.”

    Customer: “What? It’s just a piece of paper, I had the wrong order earlier and now I want what I paid for!”

    Me: “Sir, we fill out hundreds of orders around lunch time and I would not be able to find your order among them.”

    Customer: “I WANT MY FRIED CHICKEN!”

    Me: “Sir, please lower your voice. We don’t have the fried chicken, and without your receipt I can’t give you a refund.”

    Customer: “[Other Fast Food Chain] doesn’t need receipts to give me my food!”

    Me: “Sir, I am fairly sure they do. Look, it’s closing time but I can try to look through our computer system to find your order.”

    (He suddenly backs down a bit, from menacing to nervous.)

    Customer: “No, no, that’s okay. I’ll just go get dinner somewhere else.”

    (He leaves quickly. My manager walks over to see what it was about, and after I tell him, he shakes his head.)

    Manager: “I’m willing to bet there was no receipt, and he was just after a free meal!”

    An Off-Color Purchase

    | Dedham, MA, USA | Awesome Customers, Food & Drink

    (I work in the beer and wine department of a large supermarket chain. A very elderly customer comes in a couple times a month and asks us to give him two different white wines, six bottles of each. This day, he approaches me.)

    Customer: “Could you help me? I want two red wines, six bottles of each.”

    Me: “What do you typically like?”

    Customer: “I don’t care. What do you think I’ll like?”

    (I suggest a couple wines, he takes them without complaint.)

    Customer: “You know, for ten years I’ve been drinking nothing but white wine, because I didn’t want to spill it and stain the carpet. But you know what I realized? F*** it!”

    Taxing Taxing

    | MD, USA | Extra Stupid, Food & Drink, Money

    (Two customers come in close to closing and order three milkshakes. One of my employees makes them, they pay and leave. Five minutes later they come back in.)

    Customer #1: “These shakes all taste funny. We tried all three. They’re all sour. We would like our money refunded.”

    Me: “I’m sorry about that. Give me just a moment.”

    (The card charges for the day don’t go through until we manually process them at the end of the night. Rather than giving them a refund for the charge amount, I find their exact order and comp off the shakes, making their order total $0.00 and removing their charge from having ever existed. I hand them a copy of the comped receipt.)

    Me: “Well, here you go. Sorry about the shakes. Have a good night.”

    Customer #1: “This is only for $8.70. We were charged $9.22.”

    Me: “It just says $8.70 because that’s the price for the shakes without tax, which was removed from the bill making the total bill zero. The tax isn’t displayed because no tax can be added to a total of zero.”

    Customer #2: “What, so I’m still being charged the tax!?”

    Me: “No… The total is zero. There is no charge being made at all to your card. The comp here says $8.70 because that is the original price for the shakes. ”

    Customer #2: “So you only refunded me $8.70, not $9.22.”

    Me: “The original price was removed entirely, making the total zero. As there is no total on your order now, there is no tax, so it’s not displayed. That’s just the way the receipt displays the information. The charge was reversed entirely. The total displayed is zero dollars and zero cents, which is the new total for your order.”

    (The customers, brows still furrowed, cautiously leave. Another moment later, customer #2 comes back in.)

    Customer #2: “Could I just have your name to reference in case of further incident?”

    Me: “Uh, sure, my name is [My Name].”

    (I include the incident in my end of the night communications to the next day’s managers in case anything comes up. I also work the next day, but am not the manager in charge. The next day, the manager comes to talk to me about mid-afternoon.)

    Manager: “Did you see your shake lady come in?”

    Me: “No. What? You mean the lady who thought I was charging her tax? From last night?”

    Manager: “Yeah, she actually came in! I had to explain to her that it wasn’t an actual refund but a reversal. She wasn’t getting it. I was like, it was a same day charge so we can just remove the charge from ever having happened rather than the hassle of doing a refund.”

    Me: “Yeah, I explained the same exact thing to her…”

    Manager: “She asked to speak to a manager, I should have gotten you!” *laughs*

    Me: “Oh, man, that would have been great. She drove all the way back up here over 52 cents.”

    In A Nut Shell: You’re Lying

    | England, UK | Food & Drink, Health & Body, Liars & Scammers

    (I and my husband own a tea room. We only serve drinks and cakes (sweet pie/pastries/donuts, etc.), absolutely nothing hot or savoury. We also do party platters. We are well known in our area for being a nut-free establishment due to my husband’s (the baker) severe allergy.)

    Customer: “I need a refund on the food I ordered for my grandson’s birthday party at the weekend. I have the receipt.”

    Me: “I’m sorry you weren’t happy. What was wrong with the food?”

    Customer: “It was totally unsatisfactory! We paid a lot of money for your food and my daughter was most upset.”

    (I’m looking over the receipt and notice it was a lot of money, over £100. Every food item is listed, with quantity, and it seems a lot for a child’s party. I call my husband to take a look and he remembers talking to the child’s mother on the phone and again when she picked everything up.)

    Husband: “I remember when your daughter ordered it and picked it up. I asked her repeatedly if she had the numbers right. It was a lot of food for a nine-year-old’s party.”

    Customer: “That’s not the point. All of the quiches were undercooked, the sandwiches had the wrong fillings, and the birthday cake had hazelnuts in it. My grandson has a nut allergy. He was rushed to hospital on his birthday. He could have died! DIED!”

    (By now other customers are looking and listening in.)

    Husband: “You’re lying.”

    Customer: “Well, I never! How dare you speak to me like that! I want my money back!

    Me: “Have you looked at this receipt? First, your daughter paid by card. Second, we do not sell anything other than cake. No sandwiches, quiche, sausage roll, nothing. Look around you. Look at our display cabinets. Only cake. And last, there were no nuts of any kind anywhere near your or anyone else’s food here. My husband is so allergic to all kind of nuts that we can’t even eat out anymore. He once served someone who had peanut butter for breakfast and he broke out in a rash and his hand swelled from touching the money. This is a 100% nut free shop. You walked past a sign on the window saying there are no nuts in our food.”

    Customer: “You just don’t want to give me my money back.”

    Me: “You didn’t pay. Your daughter paid with her debit card. If she comes in, with your grandson’s hospital discharge papers, I will refund her. Other than that I’ll assume that she over ordered, spent too much money, regrets it, and sent you to try and trick us. I have your daughter’s details here. If you don’t leave I’ll have to call her and tell her you are making fraudulent claims and I will contact the police.”

    Customer: *recoiling a bit and deciding to leave* “I think I’ll send my daughter in here to sort this out.”

    (As she leaves I realise all our other customers are staring at me.)

    Other Customer: “Do you think I could get a wrongly filled sandwich and a hazelnut birthday cake?”

    (At least that lightened the mood.)

    Waiting For The Bad Customer That Never Comes

    | Milwaukee, WI, USA | At The Checkout, Awesome Customers, Food & Drink, Time

    (I’m getting food at a rather well-known fast-food joint that specializes in American-Chinese cuisine. I’ve just finished placing a large order.)

    Cashier: “The [dish] is out right now. Would you like something else, or would you like to wait? It’ll be about 10 minutes to make another batch.”

    Me: “I’m fine with waiting. Thank you.”

    Cashier: “Okay, that’ll be [total]. Can I have your name so I can call you when it’s all ready?”

    (I give her my name, pay, and take a step back to wait. About three minutes pass and I notice her walking out to me with a cup.)

    Cashier: “Sir, I’m sorry it’s taking so long. Would you like a complimentary drink?”

    Me: “Uh… sure, I guess. It’s really no problem though. Only 10 minutes, right?”

    Cashier: “Thank you for being so understanding!”

    (She hands me the cup and goes back to serving other customers. Another three minutes pass and I notice one of her coworkers is waving me over to the counter.)

    Coworker: “We’re really sorry for the wait, sir. Would you like a complimentary order of egg rolls for your trouble?”

    Me: “Thank you for the offer, but no. Seriously, I’m really fine with the wait. It’s no problem.”

    Coworker: “Okay, then. Just let us know if there’s anything we can do for you.”

    (I step back from the counter and wait a few more minutes until the cashier calls my name.)

    Cashier: “Here you are, sir! I’m so sorry for the delay, I tossed in a few orders of egg rolls and rangoon because it took so long.”

    Me: “Really, that’s very nice, but you didn’t have to do that. You were up-front with the wait time and it took almost exactly what you told me. You really don’t owe me any free food or even the drink.”

    (Suddenly it all clicks.)

    Me: “People still freak out when they have to wait even after you tell them how long it’s going to be, don’t they?”

    Cashier: “You have no idea. Have a great day!”

    Page 4/241First...23456...Last