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  • Thou Shalt Not Pick And Choose
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  • January Theme Of The Month: Prank Calls!
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    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    No Longer Feeling Sunny Side Up

    | Australia | Crazy Requests, Food & Drink

    (I am taking out food to customers I haven’t yet served, and am putting down the final meal.)

    Me: “Okay, I have the fried eggs with bacon here?”

    Customer: “Oh, no, that’s not what I wanted. You’ll have to take it back; I wanted the eggs cooked on both sides.”

    Me: “Oh, I’m sorry; I’ll go and get these redone.”

    (I go back to kitchen, reorder the eggs and double check the docket. It has fried ordered, not easy-over as requested.)

    Me: *taking new serving back* “Sorry about that. The docket had fried down so your waitress must have misheard.”

    Customer: “Oh, no, I said fried, but I wanted them easy over; she should’ve known that.”

    Flogging A Dead Animal

    | Springfield, MO, USA | Bizarre, Food & Drink, Pets & Animals, Theme Of The Month

    (As one of the eight fast-food restaurants that is within walking distance to the three college campuses in our town, our joint gets it’s fair share of college kids. And idiots. We are extremely busy on Thanksgiving when this happens.)

    Me: *answering the phone as I take a guest’s money* “Happy Thanksgiving! How can I help you?”

    Caller: “I want to file a complaint.”

    Me: “Oh. Well, sir, our manager is really busy right now making food; can I help you, instead?”

    Caller: “I came into your restaurant earlier today, and I got a [Burger] sandwich. I took it home, and tried to eat it, but my dog took it from me, and now he’s dead.”

    Me: “Uh…”

    Caller: “Well?! I want something done!”

    (At this point, I hear sniggering in the background, and realize that this is another prank-call. I fake a laugh, and hang up the phone, getting back to work with our huge queue. Minutes later, the phone rings again.)

    Me: “Happy Thanksgiving! How can I help you?”

    Same Caller: “Yeah, I have to file a complaint. I came into your store earlier, and I ordered a [Burger] for my cat. When I got home and fed it to her, she died! How are you going to fix this?”

    Me: “I’ll get a manager, sir.”

    (I hang up the phone instead, and tend to people who are actually PAYING for my attentions. When the phone rings again, and I recognize the number, I ask my manager if I can take the call at the counter instead, just so I can stop running around.)

    Caller: “I’m calling to report—”

    Me: “Sir, are you calling to report that one of our [Burger]s killed a beloved family animal?”

    Same Caller: “Yes. That is exactly why I am calling!”

    Me: “Sir, I am so, SO sorry about that. We’ve gotten a lot of calls today about our deadly sandwich, and obviously, that can’t continue.”

    Same Caller: “I know. It SUCKS!”

    Me: “Sir, please accept our fullest apologies for the agony we have put you through in this mourning. We are prepared to make amends. Do you still have the receipt for the purchase?”

    Same Caller: *obviously a little confused by the change in conversation* “Uh… no.”

    Me: *cheerily* “Oh, well, that’s okay! You don’t need to have proof of purchase. Tell me, do you still have the bag from your sandwich?”

    Same Caller: “Yeah…”

    Me: “Good. Now, sir, is the body of the animal nearby?”

    Same Caller: “Yes, it’s over there.”

    Me: *grinning* “Then sir, I have excellent news! We will be able to help you today! If you can just take the carcass of your deceased pet, pick it up, and place it in the bag, we will be able to accept it as currency at this time.”

    (My manager is giving me the death glare, but several of my guests on counter are laughing, so I continue.)

    Same Caller: “WHAT?”

    Me: “Well, sir, you don’t have a receipt, and we can’t in all good conscience allow you to be miserable over this. So, just this once, if you will bring in the body of your deceased, we will accept it in the form of a receipt, and give you a free [Burger] with our condolences. We hope to see you soon!”

    (The guest hung up. My manager, though laughing, told me never to do it again. Needless to say, the jerk didn’t show up.)

    Pig-Headed Over Halal

    | Australia | Bigotry, Food & Drink, Pets & Animals, Religion

    (I’m re-stocking shelves in the pet food aisle in, when a lady angrily shoves a pig’s ear (a type of dog treat) at me.)

    Customer: “Where is this made?”

    Me: “I’m not sure, but it usually says so on the packaging.”

    Customer: “I bet it’s not Australian-made.”

    Me: “Well, ma’am, if it is it usually states it on the packaging itself. Australian-made is a pretty big deal to local companies, so they like to put it on there if it is.”

    (I take the pig’s ear and sure enough it is made locally in the state we are in, by a local company.)

    Me: “Made right here in South Australia. Right there.”

    Customer: “I bet it has that disgusting Halal certification crap all over it too! You know your company supports terrorism by allowing this Muslim garbage all over our food. And us customers have to pay for it!”

    Me: “You are aware that Muslims are forbidden to eat pork, right? And that this is a pork dog treat? For animals, right?”

    Customer: “It doesn’t matter. Your company supports terrorism by allowing Halal on it’s products.”

    Me: “Be sure to inform your dog of his choice then, ma’am. Have a nice day.”

    (She angrily shoved the locally-made, obviously not-Halal certified, pork dog treat back on the shelf and stormed off.)

    Stupidity That Defies Explanation

    , | London, England, UK | At The Checkout, Extra Stupid, Food & Drink, Money

    (I work in a fast food restaurant as a cashier. A grumpy old man approaches my counter with a voucher.)

    Me: “Good morning. How can I help?”

    Customer: “I’ll have a bacon and egg muffin with a coffee, and I have a voucher.”

    (I take the voucher and ring it up at the discounted price.)

    Me: “That’ll be £1.99, please.”

    Customer: “What?” *complete with a puzzled/angry expression*

    Me: “That’ll cost you one pound and 99 pence, sir.”

    Customer: “No.”

    Me: “…I’m sorry?”

    Customer: “I want to use this voucher, for a free coffee.”

    Me: “Yes, with the voucher that costs £1.99.”

    Customer: “No, no.”

    Me: “Yes, it does, sir. The voucher is for a ‘free coffee with the purchase of a muffin.’ The bacon egg muffin is £1.99, and that’s all you’re paying so the coffee is free.”

    Customer: “NO, I want a BACON AND EGG MUFFIN, and I want to use this voucher for a free coffee.”

    Me: *at a loss for words* “Well… yeah, that’s fine, but it will cost you £1.99.”

    Customer: “No, I’m not following you. You’ve lost me.”

    Me: “Okay. You want a bacon egg muffin, and a coffee, yeah?”

    Customer: “Yeah.”

    Me: “Right, and you have a voucher. It says if you BUY a muffin, the coffee is free, yeah?”

    Customer: “Yeah.”

    Me: “Okay. So you must buy the muffin, which costs £1.99—”

    Customer: “—no! I want to use the voucher.”

    Me: “I’m sorry but I can’t explain it any more simply than that. The voucher says you need to buy a muffin to get a free coffee.”

    Customer: “You’ve lost me; I want to speak to someone else.”

    (I find my manager, who comes to my aid.)

    Manager: “Hi, what was it you wanted?”

    Customer: “I want a bacon and egg muffin and a coffee with this voucher!”

    Manager: “Okay that’ll be £1.99 please.”

    (The customer hands over £1.99 with no qualms! I can finally serve the idiot.)

    Customer: *in a condescending tone* “That wasn’t difficult now, was it?”

    Me: *in an even more condescending tone* “Nope, it really wasn’t.”

    Demanding To A Fault(line)

    | Baltimore, MD, USA | Bizarre, Food & Drink

    (It is a typical day at the ‘upscale’ grocery store I work at, in the bakery section. An older gentleman walks up.)

    Customer: “I’ll have one brownie, please.”

    (Right as he orders, the ground begins to shake. Glass bottles are clinking on the shelves, signs are swinging. It is pretty obvious we are having an earthquake which is not a normal occurrence in my state. It only lasts about 20 seconds but I stand there in shock for a few more before looking back at the customer.)

    Me: “Woah, that was crazy. Never felt anything like that before. Do you think that was an earthquake or what?”

    Customer: *looks at me with a completely straight face and says in a very loud voice, enunciating each syllable very clearly* “I. Said. One. Brownie. Please.”

    (I gave him his brownie and he walked away like nothing ever happened with the signs above his head still swinging…)

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