Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Losing Brownie Points

| Baton Rouge, LA, USA | Food & Drink, Liars & Scammers

(I’m working at the register when a lady storms in with a bag of food.)

Customer: “I just got this food here and it’s cold and awful! I can’t believe you sold it to me! This is gross!”

Me: “Oh, I apologize. May I have the bag?”

(When I open it, I find a box of chicken nuggets, a container of fries, and a brownie. This catches my attention because we did sell brownies – but only up until about three months prior to this encounter. I have no idea how she would have one of our brownies, but I know she definitely didn’t get one that day! My manager is right next to me, so I tilt the bag towards her.)

Me: “[Manager], this customer says she got this food from us just now, and it’s not good.”

Manager: *catches sight of brownie and raises an eyebrow* “Ma’am, do you have your receipt?”

Customer: “No! But I just got this! You need to replace it!”

Manager: “Ma’am, I apologize for the inconvenience, but we have not sold brownies for months. There is no way you received this today.”

Customer: “Yes, I did! I demand you give me fresh food!”

Manager: “I can’t do that, ma’am. However, I can take down your information and pass it on to our operator. He may be able to do something for you.”

(The customer tried again, but my manager was insistent, and the lady finally gave in and left. When we put her information in the system, we found five other complaints from her in the past month, all about cold food! I’m just still confused as to how she could possibly have had the brownie… Did she forget a bag of food under her car seat or something?)

Enough To Make You Almost Pop Your Corn

| NY, USA | At The Checkout, Extra Stupid, Food & Drink

(I work at a movie theater. We are offering a special promotional coupon where customers can buy a large popcorn and drink combo, and get a second large drink for free. I am approached by an elderly couple.)

Husband: *handing me a coupon for the promotional deal* “I want two!”

Me: “All right, sir. Just to double-check, did you mean you wanted two combos, or the single combo with two drinks?”

Husband: *scoffs* “Do I stutter, kid? We want two of these combos!”

Me: “…Okay. What would you like for your four drinks?”

Wife: “Four drinks?! We only want one, you idiot!”

Me: “I apologize; I thought you wanted two of the combos.”

Husband: “We do!”

Me: “Two combos would mean you’d end up with four drinks… Each combo comes with one large popcorn and two large drinks.”

Wife: “But we only want one!”

Me: “Okay.”

Husband: “Yeah… two combos!”

Me: “I’m really not understanding… How many combos do you want?”

Husband: “Two combos!”

Me: “So, what would you like for the four drinks that come with the two combos?”

Wife: “Where are you getting four drinks from?! Just the two combos! What are you, dense?!”

Husband: “Stop wasting my time, you stupid idiot!”

Wife: “We want one!”

Me: “…So, you just want the one combo with the two drinks?”

Husband: “TWO COMBOS!”

Wife: “With the one!”

Husband: “Exactly, two combos!”

Me: *by this point, I’m just assuming they mean they want one combo with two drinks* “Okay… what would you like to drink?”

Wife: “I want one Coke!”

Me: “And what else?”

(Neither one answer for almost a full 30 seconds.)

Me: “Sir, what other soda would you like?”

(Neither answers for another 10 seconds.)

Husband: *suddenly* “Why aren’t you getting our two combos?!”

Me: “Sir, I need to know what else you’d like to drink.”

Husband: “MY WIFE WANTS COKE!”

Me: “Okay.”

(I get a large popcorn and large coke and bring them to the couple.)

Husband: “Where’s our second soda combo?!”

Me: “Sir, you only told me one drink.”

Husband: “But we got two combos!”

Me: “SIR. I. Need. To. Know. What. You. Want. Before. I. Can. Get. It. For. You. You only told me one soda.”

Husband: “Two f****** combos!”

(This back and forth continues for another 30 seconds, before I just decide to get them another large Coke to get it over with.)

Me: “That will be $14.”

Husband: “Is this two combos?”

Me: *lying to get the transaction done* “…Sure.”

Husband: “Fine. Took you long enough. Now, where’s our free soda?”

Me: “It’s right here, sir. I just gave it to you.”

Husband: “Oh.”

Me: “So, that’ll be $14.”

Husband: “But this is supposed to be special coupon! Why does it cost so much?”

Me: “Our popcorn and soda combo is $14. We gave you the second soda for free, as per the coupon. Without the coupon, the order would’ve been $19.”

Husband: “…Well, that’s too much. This only should cost me a few dollars!”

Me: “I don’t know what to tell you, sir. We need to have prices that high for the theater to make any money. We don’t get to keep much, if any, of ticket sales.”

Husband: *throws his credit card at me* “Fine!”

(I complete the transaction and they finally leave. Immediately after, a 20-something approaches me.)

New Customer: “…You know, I looked up how much it costs theaters to make popcorn. Popcorn should really only cost customers—”

Me: *interrupting* “Trust me… Today is NOT the day to complain to me about prices. Did you see that exchange that just happened with the couple who was just here?”

New Customer: “Yeah?”

Me: “That’s unfortunately not the first time something that prolonged and stupid that has happened to me today… not even the first time this hour. In fact, not even the first time in the past 10 minutes.”

New Customer: “…Oh.”

Me: “So if you’re only here to complain and not to buy something… please leave my line.”

(He left after seeing just how serious I was.)

Crashed Diet, Part 2

| NJ, USA | Crazy Requests, Food & Drink

(I am a concessions worker at a local baseball stadium. While the majority of our customers are very polite, one woman is known to be difficult. Today, she is complaining about our ice cream selections, which have been the same for the past four years.)

Customer: “Is your ice cream low carb?”

Me: “I’m sorry, but the ice cream is not low carb. We do have sugar-free Italian ice at the stand behind you.”

(Note: The Italian ice stand is roughly ten feet away and clearly visible.)

Customer: “I really don’t want to walk that far today. It’s a hot day, you know. I just want low carb ice cream!”

Me: “I apologize, but we do not serve low carb ice cream.”

Customer: “But I had it last time! It was here, and now you won’t sell it to me!”

Me: “Ma’am, I have worked here for the past eight months, and I assure you that we have never sold low carb ice cream. We have carried the same three flavors since the stadium opened. Now, if you would like to order something else, I would be happy to get it for you. Otherwise, please step to the side and let another customer order.”

Customer: *sighs exaggeratedly* Fine! I guess I’ll just have to get something ELSE, because you don’t have any ICE CREAM!”

Me: “If you’d like another low carb option, we do have a—”

Customer: “I’ll have a large funnel cake with whipped cream and fried oreos. Oh, and a salted pretzel. With cheese!”

Related:
Crashed Diet

Here For The Whine

| NY, USA | Crazy Requests, Food & Drink

(On weekends, I provide wine tastings for customers visiting our wine region. One Saturday is particularly busy, with me jumping between multiple groups. A new group walks in and I greet them.)

Me: “Hi, welcome to [Winery]. Are you folks interested in doing a tasting?”

Man: “Chardonnay.”

Me: “We currently do not produce a Chardonnay, sir, but if you are interested in trying any of our current releases, take a minute to look over our list to see if there’s anything that interests you.”

(I go back to another group to pour their next wine, while the man glares at me until I come back.)

Me: “Thanks for waiting; we’re pretty busy today! Were you interested in trying some wine or do you have any questions for me?”

Man: “I looked over the list.”

Me: “Great. Can I bring over anything for you to try, or would you maybe like to have a glass of wine to enjoy here?”

Man: “I want your chardonnay. And don’t give me a skimpy pour like these other crappy wineries have.”

Me: *starting to get aggravated, but knowing that this is ultimately an easy albeit difficult customer to take care of* “Again, we don’t currently have a chardonnay. Is it safe to assume you prefer dry white wines? That is what we specialize in and we have six to choose from today.

Man: “I want chardonnay.”

Me: “Why don’t you take another minute to look at what we do offer? These two other wines may interest you.”

(I go off to serve another group. The man continues to glare at me, but finally looks at our wine list. I come back to him a minute or so later.)

Me: “Okay, sir, have you decided what you would like to start with?”

Man: “”Well since you don’t have a chardonnay…” *huffs* “I GUESS I’ll just settle with your Cabernet Sauvignon.”

(We currently do not have a Cabernet Sauvignon released, nor is it listed anywhere in the winery as being an option.)

Me: “Okay, I’ll be right back with your wine.”

Man: “It’s about time.”

(I walk to our wine cooler and find one of the owners is grabbing bottles for a tasting he is also conducting.)

Me: “Hey, [Boss], would you grab me a bottle of something while you’re there?”

Boss: “Sure, what do you need?”

Me: “Just whatever you don’t need. Doesn’t matter.”

Boss: “Ummm… what?”

Me: “This, uh, gentleman wants our chardonnay or our cab sauv.”

Boss: *chuckles and shakes his head* “Here’s a Riesling. Good luck.”

(I go back and pour the man a Riesling. He declared the bottle was corked, the temperature was wrong, and that the wine was ‘sweet’ based on the name alone, even though it’s bone dry. He spends a solid five minutes of my time berating me for my service and how bad our award-winning wines are. I eventually grow tired of this.)

Me: “Sir, I’m sorry if you didn’t like what I poured you, but you asked for things that we personally don’t have. You’ve also taken up time from customers who, thankfully, are quite patient and happy to be in this winery that they personally chose to come to, as I assume you also did. If there’s anything I can actually help you with, please let me know; otherwise I am going to go continue my tasting with this other group who are good sports.”

Man: “I want to talk to the manager!”

(Right that second, the boss, who has been at the cooler.walks by.)

Boss: “Oh, Riesling, that’s my favorite! Did [My Name] tell you it’s on sale?”

(Somehow, the man walks away and buys six bottles of the ‘horrible’ wine he hates. It isn’t even on sale, by the way, he just thinks he was getting a deal. Thankfully he leaves without another incident.)

Boss: “Hey, [My Name], I never want to see that happen again.”

Me: “Sorry I talked to him like that. I had a full bar and no patience.”

Boss: “No, no, not that. Just don’t let another idiot taste wine here!”

Me: “Uh, [Boss], that would cut out the vast majority of our clientele…”

Boss: “Good point. Okay, don’t let another idiot taste wine here unless you have wine, too.”

Me: “That I can handle.”

(People may be ridiculous and get worse once they have wine, but at least I have the coolest boss in the world!)

Shouldn’t Have Made A Meal Out Of It

| Leipzig, Germany | Bizarre, Food & Drink, Health & Body

(I am working as an alternative worker in the endoscopy ward of our hospital. The rule here is that before the medical exam in our ward the patients are not allowed to eat for some hours. Another worker brings a new patient in her bed.)

Me: “What is her exam?”

Worker: “Endoscopy.”

Me: “Yes sure. Which kind of endoscopy?”

Worker: “Just endoscopy.”

Me: “Yes, I know. But which one? Gastroscopy? Colonoscopy?”

Worker: “Sorry. I don’t know more. They just told me to bring her to you.”

(I check the patient’s files and see that it is a gastroscopy. I inform the nurse.)

Me: “Okay. So you are for the gastroscopy?”

Patient: “Yes, young man. So I just ate spaghetti and now you are gonna stick a tube down my throat?”

Me: “Yes. Wait, did you said you just ate?”

Patient: “Yes, of course. I had spaghetti. Beautiful spaghetti. I just had them for lunch. And now I’m here.”

Me: “Sorry, ma’am. You are not allowed to eat before the examination.”

(I call the nurse and inform her who also confirms it with the patient.)

Nurse: “Yes, ma’am. You were informed about this, that you are not allowed to eat before the examination. We have to reschedule the medical exam. We will talk to the doctor about a new appointment. You will have to go back to your ward.”

Patient: “But it was spaghetti. Beautiful spaghetti!”

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