November Theme Of The Month: Black Friday!

Category: Food & Drink

Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

Bitter About The Caramel

| TX, USA | At The Checkout, Food & Drink, Health & Body

(I work for a well-known coffee chain, and we have our fair share of crazy customers. One morning, a customer storms up to the counter where a relatively new coworker is running the register.)

Customer: “This is wrong! Remake this immediately!”

Coworker: “I’m sorry about that. Can you help me understand what you did want? I see here that we made you a white mocha with caramel.”

Customer: “I came through the drive through and I said I wanted caramel! You didn’t give me f****** caramel!”

Coworker: “I can fix that for you. Would you prefer caramel drizzle or the syrup?”

Customer: “I want caramel!” *she then thrusts the cup at my coworker, sending it skidding across the counter top* “There’s no caramel in my cup!”

Coworker: *opens the cup* “Oh, they put drizzle on here, instead of the syrup. I got you. Just a moment.”

Customer: “If you weren’t so f****** stupid and could do your f****** job right the first f****** time, I wouldn’t have to come back for such a stupid f****** reason!”

(At this point, I’m about to step in despite being tied up at the window, but my coworker bursts into tears and starts sniffling.)

Coworker: “I am genuinely sorry about this. Please, let me fix this for you. It won’t take but a minute—” *she goes to remake the drink, with the customer oddly quiet and hovering at the hand off* “—Here, please, taste this. I want you to be happy with your beverage.”

Customer: *takes the drink, takes a sip, shoves something into my coworker’s hand, and all but runs out the door*

Me: “Are you okay?”

Coworker: *turns to me, her eyes super red, sniffs once, and wrinkles her nose* “My allergies are wreaking havoc on my sinuses and eyes. Can I go take some medicine?”

Me: “You’re sure you’re fine?”

Coworker: *straight out grins* “Absolutely. I got us a five dollar tip! AND I gave her decaf!”

Paying It Forwards, Going Backwards

Baton Rouge, LA, USA | Bad Behavior, Food & Drink, Money

(I’m a customer in a restaurant. A woman has just asked for her bill only to be told it was already paid by someone else.)

Customer: “What do you mean it’s been paid? By who?”

Waiter: “I’m sorry, they asked to be kept anonymous.”

Customer: “WHO PAID MY BILL?”

Waiter: “Someone else paid your bill, ma’am. I don’t know their name.”

Customer: “Get your manager.”

(The owner happens by, showing another couple to their table.)

Owner: “Yes, how can I help you?”

Customer: “This guy won’t give me my bill. He said it’s been paid for already. Someone else paid my bill.”

Owner: “It happens sometimes. I guess they wanted to be nice. Have a nice day!”

Customer: “No. I want to know who paid it!”

(She proceeds to go to every table and ask the customers there if they were the ones who paid her bill. Eventually she was thrown out of the restaurant for causing a scene. I guess some people just can’t be grateful!)

Never Sausage A Thing Before

| UK | At The Checkout, Bizarre, Food & Drink

Me: “Doesn’t look like these sausages are scanning. Where did you get them from?”

Customer: “In the freezer. I know you can sell them to me. I work for a shop, too, and you can just put the price in and sell them to me.”

Me: *goes to check for a price – no other items, no price, don’t even sell them* “Sorry, I can’t sell these to you. We don’t even sell them! I’m not sure how they got there”

Customer: “No! You can and YOU WILL sell them to me! And you can do it now! Stop wasting my time. I want them and you can sell them”

Me: “I’ve literally never seen these before in my life. I don’t have a price for them. I thought they were new, and they’re not. How am I supposed to sell you what we don’t sell?”

Customer: “Just put the price in and sell them!”

Me: “But, there isn’t a price! Well, fine, how does £2 sound?”

(And that’s the story of how I sold sausages we didn’t even sell, because I “had to sell them and could sell them.”)

The Vegetarian Contrarian

| TN, USA | Food & Drink, Hotels & Lodging

(I work as a concierge at a very upscale hotel. Guests from out of town usually trust my word completely, but every now and again, a guest tries to best me with their knowledge from online reviews.)

Guest: “Hi, I have a list of four Cajun restaurants in the city, and I’d like to run them by you.”

Me: “Of course, go right ahead!”

(The guest then names a popular vegetarian-friendly restaurant with one nearby location.)

Guest: “But I saw on the website that one location only had a vegetarian menu.”

Me: “That is one of my favorite places for cajun, and their menu is vegetar—”

Guest: “And I don’t want vegetarian. My husband needs to try real Cajun!”

Me: “Yes ma’am, I understand. Their menu is vegetarian-friendly, but they still have plenty of meat options.”

Guest: “I don’t want the location that’s vegetarian, and I saw on the website that one of them is vegetarian only.”

Me: “Well, ma’am, while both locations are vegetarian-friendly, they will still have the meat options for you. There is a location just one block away on [Street] that—”

Guest: *In a condescending, pointed tone* “I don’t mean to contradict you, but I saw on the website that-” *location one block away* “-is the one that is vegetarian only.”

Me: *folding my hands politely in front of me* “I had chicken there two weeks ago.”

Guest: “…”

Guest’s Husband: “So how do we get to that one now?”

A High Degree Of Craziness

| Los Angeles, CA, USA | Crazy Requests, Food & Drink

Me: “And here’s your latte, sir!”

Customer: “Is it extra hot?”

Me: “Yes, I made sure to steam the milk to an extra hot temperature.”

Customer: “Let me check.” *takes the temperature with a baby thermometer from his jacket pocket*

Customer: “This isn’t 200 degrees. I want to a refund.”

Me: “Well, okay… Could I make you another instead? We could make it 180 degrees but past that the milk will burn.”

Customer: “No. How hard can it be to make a latte extra hot? You just push a button! I want my money back.”

Me: “Well… let me get my manager.”

Customer: “Good.”

(He leaves with the latte for free. A few days later he comes back and the same thing happens. Now he comes in once a month even though his latte is never right.)