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    Category: Family & Kids

    At Least His Daughter Is On The Right Track

    | Pittsburgh, PA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (I’m a 17-year-old girl. I work as a hostess to pay for my gas money at a local restaurant that specializes in seafood. A family of three walks in: a mom, dad, and their daughter. They’re all well-dressed and the daughter is texting away on an iPhone.)

    Wife: “We have a reservation.”

    Me: “Name?”

    Wife: *gives their last name*

    Me: “Ah, yes, here it is. Table for three. If you would please follow me…”

    (I lead them to a table by the window.)

    Wife: “Thank you.”

    Husband: “Don’t thank her! This is unacceptable!”

    Me: “I’m sorry, sir, is there a problem?”

    Husband: “OF COURSE there’s a problem! I want to be seated outside!”

    Me: “My apologies, sir, but all of the tables outside are taken. Your reservation has no specified preference, so according to restaurant policy, I took you to the first available table. Would you like to wait until a table on the patio is open?”

    Husband: “No! I want to be seated right now!”

    Wife: *to her husband* “Calm down, please.”

    Husband: “Your service is horrible!”

    Me: “I can get the manager for you, if you would like.”

    Husband: “Do it, now!”

    (The entire time, the daughter is still texting away. I fetch my manager and he sends me back to work. Two hours later, the family walks out. The daughter slips me something and leaves without a word. It’s a note and three folded twenty dollar bills.)

    Daughter’s Note: “Sorry that my dad is such an a**. I hope this makes up for it, and congratulations on the track meet last Thursday. We stayed inside, just so you know!”

    (Upon closer inspection, it turns out that she runs for one of our rival schools. I knew she looked familiar!)

    The Camper Is Not Always Right

    | Louisiana, USA | Family & Kids

    (It is the last day of camp, and the campers are even more unruly than usual. They have spent the last 30 minutes putting foam stickers everywhere, and I do mean everywhere.)

    Me: “Okay, guys and gals! Your parents will be here to pick you up soon, so let’s clean up a bit and get these stickers off the floor.”

    Camper: *eye roll* “I don’t understand why we have to pick this up. This is camp!”

    Me: “Well, the other counselors and I didn’t put stickers all over the floor. Do you expect us to pick this up?”

    Camper: “Yes! This is camp! We’re not at home, we’re at camp! We shouldn’t have to clean up after ourselves! That’s YOUR job!”

    Me: *jawdrop*

    If You’re Naughty, We’ll Cart You Off

    | South Dakota, USA | Family & Kids, Top

    (A mother with two young children enter the store. Upset because she can’t ride in the car-shaped cart, the little girl sits on the floor and throws a fit.)

    Mother: “Come on, honey. We don’t have all day.”

    Daughter: *continues to pout*

    Mother: *exasperated* “Seriously, come on or I’ll leave you here!”

    Daughter: *continues to pout*

    Me: *to the daughter* “You know what we do with kids who aren’t with their parents? We put them to work… hard work! We will make you go get carts. It is no fun…” *a coworker getting carts comes inside, so I turn to him* “Just ask him!”

    Coworker: “My mom left me here five years ago!”

    Daughter: *darts up and runs to her mother*

    Mother: *to us* “Thank You!”

    Related:
    Ah, Parents

    The Prettiest Customer

    | Avondale, AZ, USA | Awesome Customers, Family & Kids, Top

    (I’m having a bad day as I’ve heard some unfortunate news from a coworker, so my face is a bit somber. A little girl walks up with her parents to my register; her head barely peeks above the counter. I love kids and normally interact with them when I am ringing up the items.)

    Little Girl: *softly* “You’re pretty.”

    (Unfortunately, I can’t hear her because of the beeping from the register.)

    Me: “What was that, sweetie?”

    Little Girl: *louder* “You’re pretty.”

    Me: “Aww, thank you, sweetie.”

    Little Girl: “I hope I am pretty like you when I grow up!”

    (My heart has melted by now.)

    Me: “You are already the prettiest little girl ever! I know you will keep getting prettier as you get older!”

    (I finish the transaction with her parents. As they are slowly walking away, I hear her dad.)

    Dad: “That was very nice, honey. What made you say that?”

    Little Girl: “Because it is true, and she wasn’t smiling when we walked in. And I wanted to get her to smile!”

    (She was right. I was smiling for the rest of my shift!)

    Ill-Temper Your Expectations

    | Houston, TX, USA | Bizarre, Family & Kids

    (My mother needs a new cellphone plan, and I agree to tag along with her. Please note that my mom is in her mid 60s, five feet tall, and incredibly sweet and polite, especially to strangers.)

    Sales Rep: “Hi! How can I help you today?”

    Mom: “Hello! It seems I need to update my cell phone plan, if that’s not too much trouble.”

    Sales Rep: “Of course not. I’d be happy to assist you with that. *looks up my mom’s account* “Ah, okay, it looks like we no longer offer your original plan, so let’s go over your new options…”

    (Without warning, my mother mutates into a Nightmare Customer from Hades.)

    Mom: “I DON’T WANT A NEW PLAN! I LIKED THE OLD PLAN! WHY DON’T YOU OFFER IT ANYMORE?! THIS IS HORRIBLE SERVICE!”

    Sales Rep: *visibly startled* “I’m… I’m sorry, ma’am, but if you’ll take a look at our current plans, I’m sure we’ll find you a great deal on something that…”

    Mom: “Why are you doing this to me? Your company obviously doesn’t care about its customers! Fix this situation immediately, or I’m taking my business elsewhere!”

    (At this point, everyone in the store is staring at us, and the sales rep looks like she may start crying.)

    Me: “Mother, what is wrong with you?! Why are you acting like this?”

    Mom: *suddenly herself again* “Oh dear, nothing’s wrong at all! But if a store has a policy you don’t like, what you do is get really mean with the salespeople and take out your aggression on them. Then the salespeople call their corporate headquarters to inform the CEO that a customer is unhappy, and the policy gets changed!”

    (She smiles brightly. The store is silent as both customers and employees attempt to process her logic.)

    Me: *to the sales rep* “We’ll take this plan right here, and I’ll explain everything else to her in the car…”


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