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  • Category: Family & Kids

    Gotta Catch His Son

    | WA, USA | Family & Kids, Technology, Top

    (I am helping a male customer who’s encountered an odd glitch on an old copy of Pokemon Platinum.)

    Customer: “Yesterday, I was near collecting all the available ‘mon’ on this version. Now I turned it on today and they’ve all disappeared except for four! You sold me a faulty game!”

    (I turn his DS on and check his save file. Sure enough, his inventory is empty save for ‘Starly’, a ‘Turtwig’ and an ‘Piplup’.)

    Me: “Hmmm, that is… incredibly strange. Umm, let me see if there’s a way to run a BIO on this.”

    Customer: “You’d better! And you d*** better find a way to get all my Pokemon back! I spent months getting them all, and now they’re gone because you sold me a glitched piece of s***!”

    (I hustle to the back, explaining what’s happened to our resident tech. He’s just as stumped as to how this could’ve happened so we both spend a moment or so trying to figure out what’s gone wrong with the game. Finally, however, I notice something that’s odd: both ‘Turtwig’ and ‘Piplup’ are starter Pokemon, which are given to you when you start a new game. Typically you’re only allowed one of these so it should be impossible for them to both be on the same save file… unless this customer traded for the other with someone.)

    Me: “Sir, do you know anyone else who plays this game as well?”

    Customer: “What? Well, yes my son plays it with me all the time.”

    (I explain the above to him, and he noticeably calms down.)

    Customer: “I see. Could you excuse me for a second? I need to make a phone call.”

    (He steps outside the store and begins a seemingly normal call. It soon, however, gets increasingly loud as the man tears into the poor soul on the other end of the line. After doing this for a few minutes he hangs up and enters the store again, resuming his calm demeanor.)

    Customer: “Okay, I’ve now found out what happened. Please accept my apologies for that previous outburst. It seems someone significant at home was in need of a ‘Chimichar’ and a ‘Psyduck’ to complete his own collection, only rather than say searching online for someone willing to trade, he decided it’d be easier just to erase his daddy’s game, start a new one and choose the aforementioned so he could then swap it and the ‘Psyduck’ for his other two spare starters.”

    Me: “Well, I’m likewise sorry he ruined all your hard work.”

    Customer: “Don’t. It wasn’t your fault after all… actually…” *he pushes the game towards me* “…how much would one of these, plus a slightly used DS go for these days? I have the distinct feeling my son won’t be needing either for a long time.”

    Children Are A Stressing

    | Kansas, USA | Family & Kids, Wild & Unruly

    (At the day care where I work, I have one kid who screams for absolutely no reason. He also has been known to become violent in a short amount of time. In this particular instance, a parent has arrived to pick up her own child while the kid is livid.)

    Parent: *walks in smiling* “How’s your day going?”

    Me: *smiles back* “Not too bad! Yours?”

    Parent: *glances at child* “I’m just glad it’s almost Friday.”

    Me: “Yeah, me too.”

    (Suddenly, the kid picks up a chair, and throws it against the wall while letting out a monstrous scream, scaring not only this parent, but two other parents, the rest of the children, and myself.)

    Parent: *stares at the kid and looks back at me* “God bless you!”

    A Disservice To Good Parenting

    , | UK | Awesome Customers, Criminal/Illegal, Family & Kids, Wild & Unruly

    (I work in a department store. It is Halloween, and our best kid’s costumes are out on display. I am decorating the store with fake spiders, when a angry customer and his bratty kid comes up to me.)

    Me: *looking at child tearing down bunting* “Uh, kid? I’m going to have to ask you to stop that.”

    Customer: *scowls at me* “Don’t you DARE!”

    Me: “Is this your child, sir?”

    Customer: “Yep! He’s not going to stop for a minimum wage weirdo!”

    Me: “But, sir, he’s defacing store property! I have to ask you to replace that mannequin and the torn bunting.”

    Customer’s Kid: “Shut the f*** up!”

    (I pause in shock.)

    Customer: “That’s it boy! We don’t be polite to serving people! They’re below us!”

    Coworker: “Excuse me sir? I’m going to have to ask you to go, or I’ll call security.”

    Customer: “I’m not scared of you! I’ll bet you’re not even Christian!”

    (At this point, a nearby customer who has overheard everything walks over.)

    Nearby Customer: *completely calm* “No, I’m not. I do, however, have a brown belt in Brazilian Floor Ju-jitsu. Let’s step outside and discuss this, shall we? Or you can kindly replace the decorations and leave these kind people alone.”

    Customer: *turns pale* “L-let’s go son. I wanna leave this devil store.” *mumbles while shoving a note into my hands* “This stuff is crap anyway.”

    (The best part? The man and his kid had walked into some off-duty police officers, who found the man had stuffed a bunch of MP3 Players into his top!)

    Mocha With An Extra Snot

    | AZ, USA | Family & Kids, Food & Drink, Top

    (I am working at a coffee shop and have recently started training a new barista hire. He’s a teenage boy whose parents come to visit him a lot while he’s working. His parents are very snotty and condescending. Their son seems a little bit spoiled and not used to work, but he is very pleasant with the staff and is improving quickly. One day, his parents come in while my coworker is away from the station, so I offer to take their order.)

    New Hire’s Mom: “We’ll take a pumpkin muffin, and we want that heated, and a large mocha.”

    Me: “Okay, and would you like your mocha latte hot or iced?”

    New Hire’s Mom: *narrowing her eyes* “I want my mocha hot, no whipped cream!”

    Me: “Okay, that will just take one minute.”

    (I read back their order before I ring them up, fully and precisely, as we are required to do to catch any mistakes.)

    Me: “So, that’s one muffin and one large mocha latte. That comes to [price].”

    New Hire’s Mom: “NO, NO, NO! I said I want a MOCHA! MO-CHA! MO! CHA! Not a mocha latte!”

    Me: “I don’t understand. Do you want it to be a mocha cappuccino?”

    New Hire’s Mom: “No! I just want a mocha with no latte! Is that so hard for you to understand?!”

    Me: “Ma’am, I think you don’t understand. A mocha is just shorthand for mocha latte; it’s the same thing. The latte part is the espresso and milk, and it becomes a mocha latte when you add chocolate. Without the latte, you would just have the two pumps of syrup.”

    (I make the drink and demonstrate the steps for her, explaining how the drink is put together, and point out how the last step with the steam wand can either make it a latte or a cappuccino. When I try to give it to her, she glares at me.)

    New Hire’s Mom: “I don’t want that! I asked for a mocha, and that’s wrong!”

    Me: “I assure you, it’s the drink you ordered.”

    New Hire’s Mom: “No, I always order a mocha. I never get a latte! You’re incompetent! I know what I drink! I get it all the time! My son is a barista here, and he’s better than you!”

    Me: “I know, ma’am. I’m the one training him, and he’s still learning the job. I’ve been doing this for some time and know my way around a coffee.”

    (My coworker, the new hire, emerges from the kitchen and walks over to greet his parents.)

    Me: “Hey, would you like to show your parents what you’ve learned on the machine?”

    New Hire: “Yeah! What would you like?”

    New Hire’s Mom: *looks smugly at me* “We want a heated pumpkin muffin, and a large mocha.”

    (I finish ringing them up. He goes to work and starts showing off, explaining why the fine ground espresso packed tightly makes the drink stronger, what the buttons are for, etc. He is being a great little salesman. The whole time he is demonstrating, his mom looks more and more embarrassed because he is mirroring what I’ve already showed her. When he is finished, I remind him.)

    Me: “Don’t forget the last step before you serve!”

    New Hire: *proudly* “Here you go, mom! One mocha latte and one hot pumpkin muffin!”

    New Hire’s Mom: *takes it and leaves, absolutely livid*

    A Very Moral Figure(ine)

    | St. Louis, MO, USA | Awesome Customers, Criminal/Illegal, Family & Kids

    (I work at a small, family-owned and operated movie store that also sells various movie/anime merchandise. Lately, we’ve been having trouble with a specific group of kids coming in and stealing from us. I’m currently managing the register when I notice one of the kids in the group entering the store, being pulled in by his mother. She sees me and heads over to my counter. The owner also sees this and heads over towards us.)

    Mother: “I’m really hoping you can help me.”

    (She reaches into her purse, pulls out an anime figurine, and places it on the counter.)

    Mother: “See, I was cleaning my son’s room yesterday when I found this on his desk. I did a little more cleaning and I found its box that had your store’s price tag on it. Despite what he says, I know that I didn’t buy it for him; I believe he stole from you all. So, we’re here to return it and make this right.”

    Me: “I’m happy that you want to do the right thing and all, but unfortunately I’m unable to return opened merchandise, especially without its original packaging.”

    Mother: “Please, you have to take this back. I work two jobs just to pay the bills; I can’t afford this toy nor does he deserve it. There must be some way.”

    Owner: “Ma’am, I appreciate you coming in and trying to do the right thing. I know it wasn’t you who stole from me; it was your son. With all due respect, I don’t believe you should have to waste your hard earned money to fix his mistake. With your permission, I’d like to suggest an alternative solution.”

    (The owner’s solution? Every Saturday for the next two months, that kid came in and ‘volunteered’ to help out around the store. At the end of the two months, he learned a valuable lesson and even paid for the stolen figurine.)

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