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  • Had It Up To Their Neck With Bad Customers
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    Category: Family & Kids

    Good Customer Service Is A Balancing Act

    | Greensboro, NC, USA | Bad Behavior, Family & Kids, Health & Body

    (Our store has a special sale going on. We have a nicely dressed sale table with a tablecloth and the items laid out on it. Customer #1 is approaching the counter. I am folding shirts at an adjacent table while my coworker rings up Customer #2, who has a young baby on her shoulder. We have seen her feeding her baby with a bottle while browsing the store. As they’re checking out, the baby suddenly starts spitting up. It miraculously doesn’t land on the mother’s clothing at all. However, it does go all over the floor, down the side of the tablecloth and gets on at least five DVDs and about ten books. It narrowly misses Customer #1.)

    Customer #2: *spins around, takes in the mess, and hurries out the door*

    (My coworker, Customer #1, and I stare at each other and the table in shock.)

    Customer #1: “The nerve of some people. That’s disgusting!”

    (I’m so flabbergasted that I can’t help but laugh.)

    Me: “Well, guess I should clean that up then.”

    Customer #1: “Do you want some help?”

    Me: “No, it’s fine. Guess all that babysitting finally comes in handy here!”

    Customer #1: “Are you sure, dear? That was so incredibly rude. I couldn’t imagine making you do it all.”

    Me: “It’s fine. I’m just glad it didn’t get on you! Just let [Coworker] ring you up. I’ll be fine.”

    (Customer #1 continues to apologize for Customer #2 and to offer to help. I remove the damaged items and shift things around so I can take off the tablecloth. Once she leaves, my coworker mops the floor for me.)

    Coworker: “Well, at least she kind of balanced out the other one!”

    Mind-Blowing Ignorance

    | WA, USA | Extra Stupid, Family & Kids, Health & Body

    (I am an ER nurse. During the late morning, a man comes in with his son, who has a concussion. The policy is that a concussion patient isn’t allowed to sleep at all. The nurses and staff make sure the boy stays awake and notice that he keeps nodding off a little too easily.)

    Me: “Excuse me, but why is your son so tired?”

    Father: “Oh, he got his concussion in the wee hours of the morning and I just knew that he couldn’t fall asleep. So he’s been awake since then.”

    Me: “Why didn’t you bring him in here right away?”

    Father: “I didn’t know if you’d be open that early.”

    Me: “This is the ER! We’re always open!”

    Unbalanced Customer

    , | Baton Rouge, LA, USA | Extra Stupid, Family & Kids, Food & Drink

    (A lady comes up to my register with a child on her hip. The boy has to be at least two or three years old, plenty old enough to walk on his own. His mother orders several meals with bright red fruit punch, value sizing all of them.)

    Me: “Here are your drinks. The food will be out shortly. Shall I carry your tray for you?”

    Customer: “No, I’ve got it.”

    Me: “Are you sure? It’s kind of heavy and wobbly, especially with you holding your child in one arm. It’s not a problem at all.”

    Customer: “NO. I’VE. GOT. IT!”

    (I’m still not sure she can get it on her own, but there is nothing I can do at this point.)

    Me: “Okay. I’ll bring your food out when it’s ready.”

    (The customer walks off, and I wince as the tray wobbles unsteadily in her hand. I turn back to my work, but not a minute later there is a huge crash from the back of the dining room, near the entrance to the kiddie play area. My coworker and I rush over to see what is going on. With one hand still holding her son and the other balancing a tray of three 32 ounce drinks, the customer had attempted to open the door to the play area. The busted cups, along with all 96 ounces of fruit punch and ice, are splattered on the floor. Note that there is a large sign posted that bans food or drink from the play area.)

    Me: “Oh, I’m sorry. Your drinks are ruined. Why don’t you have a seat? I’ll get you some new ones?”

    Customer: “Okay. We’ll be in there.”

    (The customer attempts to step over the large mess and enter the play area.)

    Me: “I’m sorry, ma’am, but I’ll have to ask you to sit at a table. If you want to watch your kids, we have several right here by the glass wall looking into the playground.”

    Customer: “But I want to eat in THERE.”

    Me: “I understand, ma’am, but we ask that you don’t bring food or drinks in the play area. There aren’t any tables in there anyway, just two small benches.”

    (The customer continues to get more and more irate.)

    Customer: “But I want to eat in there!”

    Me: *firmly* “Ma’am, please have a seat. Your food will be out in just a minute, and we will get you new drinks. I cannot allow you to break the rules. It’s too easy for the carpet and equipment to get ruined if you spill while in the play area. You’ve already caused a hazard by trying to go inside with two full hands.”

    (While we are speaking, I have to physically catch one little girl who tries to run out the door and slips on the drinks. I also have to stop several other children from nearly having the same accident.)

    Customer: “FINE!”

    (The customer sighed loudly and stalked over to a table. When my coworker came back, I got him to watch the door so I could get towels and a mop. I spent the next five minutes on my hands and knees, cleaning up a mess that temporarily stained both of my hands bright red. I also had to keep an eye out that no children came through quickly and hurt themselves or me. Then I had to spend longer drying it to completely eliminate any chance of injury by anyone. The customer spent the entire time giving me one of the dirtiest glares I have ever seen.)

    Wouldn’t Want To Be In Their Shoes

    | Stockholm, Sweden | Bizarre, Family & Kids

    (I work for the post office at their retail support. We take calls from our retail stores. Outside of every store there are postboxes. They are locked with a special key that only post office employees have. It’s a Saturday afternoon.)

    Me: “Welcome to retail support. You are talking to [My Name]. What can I help you with?”

    Caller: “Hi. It is [Name] from [Retail Store]. There are two guys here and they have a question. You see, they were fighting outside and one of them got so angry that he took the other person’s shoes and put them in the postbox. So, they wonder what we can do?”

    Me: “Excuse me… Did you just say someone put another person’s shoes in the postbox?”

    Caller: “Yeah, I know. I can’t stop laughing. One of the guys’ dads is here and wonders if there is anything we can do?”

    Me: “Yeah. I can send someone out to your store to open the postbox for them. But, since the customer himself has put something in the box that shouldn’t be there, they will be charged. Else they will have to wait till next time the box will be emptied.”

    Caller: “Okay. Wait a second.”

    (The employee gives the information to the customer and comes back to me.)

    Caller: “They say they will wait until Monday for it to get opened. Thank you for your help. Bye!”

    Me: *feeling confused* “Bye…”

    Coworker: “Did I just hear what I thought I heard?”

    Me: “Yep…”

    Credited Childsplay

    | USA | Crazy Requests, Family & Kids, Themed Giveaway, Top

    (I work for a service that answers phones for TV commercials. One commercial in particular is giving us all fits! It is for a cup that freezes sweet liquids into slush-ice. The kids have been calling in, in DROVES, trying to get one. The offer is to be paid with a credit card and you have to be 18 or over to get it. This caller sounds like a five year old.)

    Me: “Thank you for calling for [Cup Product]! How may I help you?”

    Caller: “Yeah. I wanna [Cup Product] thing.”

    Me: “Ma’am, do you have a credit card?”

    Caller: “Yeah. It’s 123456789.”

    Me: “I’m sorry, but that is not a card number. How old are you?”

    Caller: “Uh… I’m a hundred.”

    Me: “Ma’am, please get your mommy to come to the phone. If you want a [Cup Product], you have to have an adult with a credit card.”

    Caller: *getting crafty* “Uh, well, I already ordered it an’ used my Mommy’s—uh, my card. So, you can send it. Okay?”

    Me: “Now look, honey… You need to have an ADULT come to the phone. Go get someone older.”

    Caller: “Okay.”

    (There is the sound of the receiver being put down, then instantly picked up again. I hear the same voice, now pitched much lower.)

    Caller: “Hello? This is my Daddy. Please send me the [Cup Product] thingy, please!”


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