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    Category: Family & Kids

    Parental Guidance

    | Seattle, WA, USA | At The Checkout, Family & Kids, Top

    (I am a cashier at an office supply chain. A man and his teenage son come up to my register. Our PIN pads are very clearly labelled with instructions.)

    Me: “Hello, sir, did you find everything all right?”

    Customer: “Yes, everything was fine.”

    (He runs his card through.)

    Me: “Oh, sorry, the machine makes you wait until the end to slide your card. It’ll be just a second.”

    Customer: “Ah, okay.”

    (The son points to the label on the pad that says ‘PLEASE WAIT FOR GREEN LIGHTS TO SLIDE CARD’.)

    Customer: “…ah.”

    Me: “All right, your total is [price]; you can go ahead and slide now.”

    (He slides his card and puts it back in his wallet.)

    Me: “Oh, I just need to see your card numbers for a second if it’s credit.”

    Customer: “Oh, okay.”

    (He hands over his card. His son points out the label that says ‘FOR CREDIT, PLEASE HAND CARD TO CASHIER’. The customer turns to his son.)

    Customer: “You’re making fun of me for not reading directions, aren’t you?”

    Son: “Kind of.”

    Prices Are Frozen

    | OH, USA | Family & Kids, Food & Drink, Money

    (I work at an ice-cream stand. A herd of small children come up to the counter. None are older than eight years old.)

    Child: “Umm, miss, how much is that?”

    Me: “How much is the cone? Or how much is one scoop on the cone?”

    Child: “How much is the cone?”

    Me: “Well, this cone is technically free. If you get one scoop on the sugar cone, then you only pay for the scoop of ice-cream.”

    Child: “Okay, one sec.”

    (All the children giggle, then run to a woman nearby. They chat for a bit, and then they run back.)

    Child: “How much for the sugar cone?”

    (I tell them, and they again run back to the woman standing nearby. They repeat this charade a few more times by asking the exact same questions, until they all finally order. Each one of them orders one scoop of ice-cream on the sugar cone. Their total comes out to about $30.The woman nearby later comes up and cuts in front of six customers.)

    Woman: “Can I see a receipt for my order?”

    Me: “Sorry, your kids paid in cash, and didn’t want the receipt; I threw it away.”

    Woman: “Okay, well my kids told me that you told them that one scoop on a sugar cone was free. They all got one scoop on a sugar cone. WHY DID THAT COST $30?!”

    Me: “I told them that the cone was free, but the scoop itself was [price].”

    Woman: “That’s not what they told me.”

    Me: “I’m sorry; I did tell them that.”

    Woman: “Wow. You must be the biggest idiot if you cannot convey the price of ice-cream to children!”

    Me: “Sorry, ma’am.”

    (She stands there glaring at me. The next two customers are a couple of guys, who then come up to the register to pay for their order.)

    Guy #1: “Who the h*** hands their kid a 50, and sends them up to an ice-cream stand?”

    (The woman hears him, and stares at him with her jaw dropped.)

    Guy #2: *mocking the woman* “Where is my receipt?! Why are you so dumb?! Why did I have children?!”

    (The woman scoffs loudly, and storms off.)

    Me: “That was awkward.”

    Guy #2: “That was hilarious! She was such a b**** to you!”

    Guy #1: “I don’t think you did anything wrong!”

    (He tips me $20, smiles, then walks away with his friend.)

    P2P Not-Working

    | Bakersfield, CA, USA | Criminal/Illegal, Family & Kids, Technology, Theme Of The Month

    (A customer approaches, and angrily sets down her laptop.)

    Me: “Hi there, how can I help you?”

    Customer: “I purchased this laptop two months ago, and you guys installed antivirus on here. Now I have a virus on my computer. I barely use it and rarely even go on the internet, so obviously they’re defective. I want a refund.”

    Me: “I’ll be happy to help, ma’am. Would you mind if I run our free in-store diagnostic test, just to make sure that it is a virus?”

    Customer: “Fine, but it’ll be a waste of time; this shouldn’t have happened and—”

    (The customer continues ranting about how inept our technology items are. Meanwhile, I am running our diagnostic, and even superficially I can tell that it has a virus infection. Curious, I also quickly pull open the program list. I notice something interesting.)

    Me: “Ma’am, do you know what [software name] is?”

    Customer: “Uh, no…”

    Me: “It’s a peer-to-peer sharing program. It’s one of the ways that people can illegally download music, movies, and the like. It’s also a very common way to get viruses, since anyone can upload anything to the P2P network.”

    Customer: “But I would never do anything like that.”

    Me: “Ma’am, does anyone else use your computer?”

    (The customer’s face suddenly drops.)

    Customer: “My daughter…”

    Me: “Does she have her own account with parental controls, or do you let her use your account?”

    Customer: “She uses mine.”

    Me: “Well, most likely she’s been using it to download files, and that’s how you got the virus.”

    Customer: “But the antivirus software you guys installed should’ve stopped this!”

    Me: “Antiviruses aren’t magic walls, ma’am. If you allow viruses to get past the protocols, which this would, viruses can get through. Normally, the software should issue a warning, but most likely your daughter ignored that when she downloaded the files.”

    Customer: “Oh… Well, how much is this going to cost me to fix?”

    (I give her the quote, which she dutifully pays. As I hand her the receipt, she mentions one last thing.)

    Customer: “When I get home, that girl is going to be grounded so hard! That money is coming out of her bank account!”

    A Child Who Knows How To Conduct Himself

    | Norway | Family & Kids, Money, Tourists/Travel

    (I am 12 years old. I am taking the train with my eight-year-old brother. After waiting for the conductor for about an hour without having paid, I get up and look for him. I find him somewhere down the train.)

    Me: “My little brother and I have been riding this train for one hour without paying, and will soon arrive our destination.”

    Conductor: “Okay, just find your seat again. I’ll be right there with you.”

    (After about 10 minutes, he’s back with us. He takes a seat beside us, leans in, and starts talking.)

    Conductor: “I’ve worked this train every day for 20 years. Every day I see kids your age trying to find ways to ride for free. So when you approached me, honest about wanting to pay for yourselves when I had forgotten, you made my day! I have decided to let you ride for free. You should keep the money. Tell your parents that it is yours now, because they raised you to be such honest and good kids, and buy yourselves something nice.”

    Kick Off Your Sunday Shoe Store

    | LA, USA | Awesome Customers, Family & Kids, Musical Mayhem

    (I am out shopping with two of my cousins. They decide we need to look at shoes. The store is nearly empty and they have a local oldies station playing. ‘Footloose’ comes on as they’re browsing the shoes.)

    Me: “Ooh! Footloose! I love this song!”

    Cousin #1: “Just don’t—”

    (Before she can finish her sentence, I start dancing to the music. She and her sister hide their faces and walk off to look at shoes in another part of the store. The two employees, who had looked bored to tears, start laughing and clapping as I dance around the shoe fitting area. When the song ends, I plop down on one of the seats to catch my breath.)

    Cousin #2: “We can’t take you anywhere!”

    Employee #1: “Oh, she didn’t hurt anyone!”

    Employee #2: “In fact, she just made our day! Thank you!”

    Me: *grinning* “I work with the public, and I know the bad customers outweigh the good, so I figured I would brighten your day!”

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