Category: Family & Kids

Putting You In The Hot Seat

| Los Angeles, CA, USA | Family & Kids, Movies & TV

(I am working selling tickets at a movie theater, when an older gentleman and his teenage granddaughter come in.)

Customer: “I need two tickets for [Popular Movie].”

Me: “Of course. If you could please select your seats on the screen below?”

(I indicate the screen facing him showing the remaining seats for the movie. There are hardly any, because the movie is very popular.)

Customer: “No, no, no. These are not good seats. Give us two tickets for the next showing.”

Me: “Absolutely. We have the movie running in multiple theaters, because it is so popular, and the next showing is in a theater about half the size of the previous one, but lots of good seats still available.”

Customer: “What? No. No, no, no. This is too small. How do you have a theater this small? No. I will not watch a movie on a screen that small. Seat me in the IMAX.”

Me: “I’m sorry; we’re not an IMAX theater.”

Customer: “That’s ridiculous. How are you not IMAX?”

Me: “I suppose we don’t have the room.”

Customer: “What is your biggest theater?”

Me: “Um, that’d be about 300 seats.”

Customer: “That. Seat me in that.”

Me: “That’s our next showing, the first one you tried to get. It’s almost sold out.”

Customer: “No, no, no. That’s no good. There are no good seats there! What is your second biggest? Seat me there!”

Me: *checking* “Our next biggest theater is currently showing [Children’s Movie].”

Customer: “That’s not what I want to see! Why are you playing that in the big theater?”

Me: “Many people want to see that movie; it’s been doing quite well.”

Customer: “Ridiculous. What’s the next biggest? Seat me there!”

Me: “That theater is showing [Horror Movie].”

Customer: “Tch! No! I want to see [Popular Movie]! [Popular Movie]!”

Me: “What if we got you tickets for the next showing of [Popular Movie] in our largest theater?”

Customer: “Yes. Finally, some help! Do that!”

Me: *pulling up the seating chart for that movie, which is still mostly empty at this point* “All right. This showing is three hours from now, though.”

Customer: “What?! No! That’s too long to wait! This is ridiculous. Ridiculous! Give us two tickets to the next showing in the big theater!”

Me: “All right, but, again, you did not seem to like the available seats for that show time.”

Customer: “I don’t care; I won’t watch anything on a small screen!”

(I pull up the original seat selection screen. While he has been arguing, a number of seats have sold, and now, there are only single seats available.)

Me: “I’m sorry; we only have single seats available.”

Customer’s Granddaughter: *suddenly jumping in* “That’s fine! That’s fine. We don’t have to sit together. It’s fine!”

Customer: *smug look, as if he’s won something* “Yes, we will take these seats. In the big theater.”

(They ended up with two single seats near the very front of the theater. I don’t blame the granddaughter for not wanting to sit with him, though!)

Parental-Misguidance-13

| Barnstaple, England, UK | Family & Kids, Movies & TV, Underaged

(It is 1989, when Tim Burton’s first Batman movie hit the cinemas. The British Board of Film Classification (the UK version of the Motion Picture Association of America) has decided to create a new picture certificate, the 12-certificate, meaning only those over the age of 12 may be admitted. Batman is the very first movie in the UK to be given this certificate. The cinema where this occurs is a single screen, rural cinema that has only one film a week, showing once a day. Cinema-goers queue outside and must do so past two posters advertising that week’s presentation. Because of the newness of the 12-certificate the management have put bright yellow notices with the posters advising patrons of the film’s rating and what it means. Also at opening time cinema staff are policing the queue ensuring no one under 12 gains entry. Behind me are two grandparents and their eight year old grandchild. A cinema employee comes up to them.)

Employee: “Excuse me, sir, madam, how old is the child?”

Grandmother: “Eight.”

Employee: “I’m sorry, but this presentation has been rated ’12’ by the BBFC and as such, is unsuitable for the child.”

Grandmother: “But it’s Batman!”

Employee: “Yes, but the film has been rated certificate ’12’ due to its content.”

Grandfather: “’12’ certificate?”

Employee: “Yes, sir, it’s a new certificate, restricting the presentation to those to aged 12 or over. The newspaper did warn about this in our advert this week and there are signs outside the cinema saying the same thing.”

Grandfather: “But it’s his birthday and we promised him we’d take him to see Batman.”

Employee: “I understand but it is against the law for us to admit him.”

Grandmother: “But it’s Batman!”

Employee: “I’m sorry, madam you’ll have to leave. There’s nothing we can do.”

Grandmother: “But it’s Batman!”

Employee:Batman it may be; suitable for an eight year old, no, it isn’t. Now please leave. You’re holding up the queue.”

(The grandparents and grandchild leave the queue. Halfway up the street she turns and shouts to the queue.)

Grandmother: “This is so unfair! It’s Batman; it should be for kids!”

There Were No Children In The Wild West

| Cody, WY, USA | Crazy Requests, Family & Kids

(My husband and I own one of those photography studios where people dress up in Wild West costumes and get a sepia toned picture taken. Our sitting fee is based on how many people will be in the picture, regardless of their age.)

Me: “Welcome, how many people do you have in your picture today?”

Man: “Five, and one child.”

Me: “So six people?”

Man: “Five and a child.”

Me: “Six people, then. That will be—”

Man: *getting frustrated* “You charge for children?”

Me: “Yes, we charge the same for children and adults, considering we have to costume and pose them just the same.”

Man: “Even if they’re sitting on laps?!”

Me: “Does having a child sit on a lap for a photo make them magically morph into one entity?”

(Anybody who has to ask why a photographer doesn’t charge less for children has clearly never photographed children.)

Teenage Drama

| OH, USA | Bad Behavior, Family & Kids

(Due to a problem with teens destroying merchandise when unsupervised, my store has implemented a curfew which states that after nine pm, no person under 18 may be in the store unaccompanied by a parent or guardian. It’s frequent for children to lie about their age or say their parents are in another part of the store.)

Me: *spotting two obviously underage kids* “Hey, guys, are you both 18?”

Boy: *laughs* “No?”

Me: “Are your parents in the store?”

Girl: “…No?”

Me: “I’m sorry, guys, but we have a curfew and after nine you need to have your parents in the store with you.”

(They leave. About 15 minutes later a coworker spots them:)

Coworker: “Hey, are you 18?”

Boy: “Yeah.”

(I radio my coworker to tell her these are the same kids we just spoke to. She kicks them out again. 10 or so minutes later I’ve moved to the upstairs of the store and I spot the boy again.)

Me: “Hey, come on now; are your parents with you this time?”

Boy: “Yeah, she’s just downstairs.”

Me: “I’m sure. Look I need you to stay WITH your parents; you’ve been kicked out twice already.”

Boy: “What? I need to sit on my mom’s lap?”

Me: “You have to be accompanied by a parent after nine.”

Boy: “She’s right downstairs.”

Mother: *coming up the stairs* “Is there a problem?”

(I try to explain to her about our curfew but the whole time she is shouting over me.)

Mother: “HOW DARE YOU! I don’t understand why anyone would talk to a CHILD like this.”

Me: “I’m sorry if I addressed your son inappropriately, but you see we have a curfew—”

Mother: “YOU NEED TO CALM DOWN!”

Me: “Ma’am, I’m calm, but I’m trying to explain to you that we need your children to remain in your supervision at—”

Mother: “GET YOUR MANAGER. NOW!”

(I radio my manager who is covertly standing around the corner the whole time. The customer insists that I was screaming at her kids and that I rolled my eyes at her when she asked for a manager. After she leaves, another customer walks up.)

Other Customer: *to my manager* “I just want to say that she was fine, and that lady was a crazy person.”

Me: “THANK YOU.”

Doctor’s Disorders

| ID, USA | Extra Stupid, Family & Kids, Health & Body

Me: “Thank you for calling pediatrics, how can I help you?”

Caller: “Hi, yeah, I saw my doctor today and she recommended I use lotrimin on my daughter’s yeast infection diaper rash but I’m at the store and the bottle says not to use on children under two except under the advice of a doctor. So I’m not sure what to do now…”

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