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    Category: Family & Kids

    Say Adios To Racism

    | Orlando, FL, USA | Bigotry, Family & Kids, Top, Tourists/Travel

    (I work in the guest services department of a major theme park. A Hispanic twenty-something mother and her young son approach the desk.)

    Me: “Yes, ma’am, how can I help you?”

    Mother: “Hello, I… no find… boy… hat.”

    Me: “Pardon?”

    Mother: “I no… look…”

    (I switch to Spanish, which I can speak fairly well after four years studying it in high school.)

    Me: *in Spanish* “Do you speak Spanish?”

    Mother: “Oh, yes! Thank you so much! While my son and I were riding the roller coaster, he lost his hat and we came to see if you could send anyone to find it.”

    Me: “I’m afraid we can’t send anyone to look under the roller coaster until after the park closes, but we can give you a gift certificate to buy a new hat for him at the shop.”

    Mother: “That would be excellent! Thank you!”

    (A burly-looking man, who is waiting for a park representative in the seating area, stands up and shouts at me.)

    Man: “Hey! What the h*** do you think you’re doin’, boy?!”

    Me: “Excuse me?”

    Man: “You talkin’ that [racial slur] language? The h***’s wrong with you? You just encouragin’ them—” *points at the mother and son* “—to come over here like they own this country!”

    Me: “Well, sir, I speak English and Spanish. This lady seemed to be having trouble with her English, so I thought I’d try Spanish.”

    (He walks over to the counter, and puts his face right in mine.)

    Man: “That’s a bunch of bull-s***! They came to our country, so they gotta learn to talk our language! You just gonna let them win by speakin’ their language?!”

    Me: “Uh… win what?”

    Man: “Man, it’s because of f****** like you that they think they can just come in here and tell us what to do!”

    (He gives the woman a dirty look, and she becomes very frightened. I push the silent security alert button under the counter. Suddenly the little boy moves, and stands in front of his mother.)

    Son: “Quit bein’ mean to my mama, poop head!”

    Man: “You gonna make me, you little [racial slur]?”

    Son:They will!”

    (He points out the glass door, as two security officers approach.)

    Security Guard #1: “I’m going to have to ask you to come with us, sir.”

    Man: “For what?! Defending America?!”

    Security Guard #2: “For threatening our other guests. If you don’t come peacefully, we will restrain you.”

    (The man grits his teeth, and seems to be considering fighting the guards, but after a moment he gives up and goes with them.)

    Me: “Adios!”

    Man: “F*** you, f**!”

    (I turn to the mother and son, and start speaking to them in Spanish again.)

    Me: “I’m sorry about that man, ma’am. He won’t bother you again.”

    Mother: “Thank you! I thought he was going to hit me.”

    Son: “I won’t let him hurt you, mama!”

    Me: “Young man, since you were so brave, I’m going to give you an extra gift certificate, so you can get a cartoon character doll, too.”

    Son: “Wow! You’re so nice, mister!”

    Not-So-Smart Phone, Part 6

    | CT, USA | Family & Kids, Technology, Theme Of The Month

    (My parents have both just upgraded to smart phones for the first time in their lives. They seem to be doing well, despite their usual inability to use technology. Two days after getting the phone, my parents call me.)

    Me: “Hello?”

    Dad: “Hello, Jess! It’s Dad. There’s something wrong with my phone; I can’t hear incoming sound.”

    Me: “Do you see the little switch on the side? Make sure it is not showing orange and then press the up button for the volume.”

    Dad: “What? I can’t hear you!”

    (I repeat my instructions. We try several things before my parents give up.)

    Mom: “Hey, it’s not working. Should we go back to Best Buy?”

    Me: “I’ll be out in a few days, if you can wait I’ll take a look at it.”

    (I frantically look online for errors in software and hard wear being reported online, but little shows up. I’m seriously intrigued. My parents decide they’ll take it to the store and have it looked at. The next day my dad comes out to visit me.)

    Dad: “So I went to the store yesterday. I guess the plastic screen protector was blocking the speaker.”

    Me: “…you used it like that?”

    Dad: “I thought it would be extra protection!”

    Related:
    Not-So-Smart Phone, Part 5
    Not-So-Smart Phone, Part 4

    Going From Negative To Positive

    | Cambridge, ON, Canada | Extra Stupid, Family & Kids, Money, Technology

    (A few minutes after opening the doors of the store, a well-groomed older customer enters. He is carrying a remote-controlled car.)

    Older Customer: “I want my money back right now! This car doesn’t work; I’ve tried everything. Give me a refund so I can leave this h*** hole.”

    Me: “Not a problem at all, sir. Let me take a quick look at it to determine the problem. Do you have your receipt?”

    Older Customer: “Who keeps receipts anymore these days? Just give me my money so I can get out of here. I already told you, I tried everything to make this d*** car work. I’m an engineer and you’re just a cashier. I would know better than you!”

    Me: “I understand, sir. It’s company policy that all defective items are inspected in front of the customer before a refund or exchange can take place. Furthermore, I can not complete the refund without your receipt.”

    Older Customer: “This is f****** ridiculous! I’m an engineer! I told you it doesn’t work, so it doesn’t f****** work!”

    (While he is ranting, I open the back plate and put in some batteries. The car works perfectly.)

    Older Customer: “How the h*** did you do that?!”

    Me: “I put in brand new batteries, sir. I don’t mean to insult you, but you did put batteries in the car itself, right?”

    Older Customer: “Well, that was rude! And yes, I did put batteries in the car.”

    Me: “And… did you put batteries in the remote as well?”

    Older Customer: “I’ve had about enough of you insulting my intelligence! I’ve been on this planet for 78 God-d*** years; I know how batteries work!”

    Me: “Okay, my apologies. Well, it appears that everything here is working as it should, so there is no need to refund or exchange the unit. If you have any further issues, you’re welcome to exchange it within 30 days with the receipt. By the way, you can keep the batteries for your troubles.”

    Older Customer: “Well, I should say so! You’re d*** lucky I’m not one of those rude customers that demands refunds over something ridiculous.”

    Me: “I’m glad I could resolve the issue for you. Have yourself a nice day.”

    (Several hours later, I get a phone call from a sweet-sounding old man.)

    Older Customer: “Good afternoon, are you the young lady that helped me with the remote control car earlier today?”

    Me: “Yes, sir, how can I help you?”

    Older Customer: “Well, I just wanted to apologize for my outburst in your store today. I understand you were just trying to do your job.”

    Me: “Thank you, sir. I accept your apology.”

    (In the background I hear a woman’s voice; she sounds irritated.)

    Woman: “Keep going, Ron.”

    Older Customer: “Again, I’m very sorry.”

    Woman:Say it! You tell her what you did!”

    Older Customer: “I don’t want to, and you can’t make me!”

    (There’s a loud noise, and some inaudible conversation between the two. Then the woman gets on the phone.)

    Woman: “Hi dear. He wants you to know that he’s thankful for the batteries you gave him, and that the car didn’t work the first time because he put the batteries in backwards.”

    Me: “Well, thank you for the kind phone call and the honesty. You two have a lovely day.”

    (She putters with the phone, trying to find the off button. I hear the old man in the background.)

    Older Customer: “At least you didn’t tell her I wasn’t an engineer.”

    Related:
    Going From Positive To Negative

    Doesn’t Recognize The Gravity Of Her Statement

    | Portland, OR, USA | Extra Stupid, Family & Kids, Math & Science

    (I work in a rather well known nickel arcade in Portland. Most of our games give out tickets which guests can redeem for prizes. We count these tickets by weight using a scale. A customer approaches my co-worker at our counter with her family; three young children.)

    Coworker: “Hi there! All set to count your tickets?”

    (Her children nod; all are very polite and well behaved.)

    Customer: “You know, I don’t like that you count tickets by weight like that: I don’t trust that scale.”

    Me: “We get that a lot ma’am; the scale is very accurate, and we round up just in case.”

    Customer: “Yeah, but you always crumple the tickets up more when there’s more of them. That makes them weigh more.”

    Coworker: “I’m not sure I understand.”

    Customer: “The tickets weigh more when they’re all smooshed together than when they’re all loose!”

    Coworker: “Ma’am, weight doesn’t work like that.”

    Customer: “Yes it does! It’s like when you take a cotton ball and dip it in water, and then it weighs more!”

    Me: “Ma’am, it weighs more because the cotton ball absorbs the water.”

    Coworker: “If you took a brick and weighed it, and then smashed it to pieces and weighed all the pieces, it would weigh the same.”

    Customer: “That doesn’t make— oh, whatever!” *to her children* “Just pick some d*** prizes!”

    Peanuts Are High In Irony

    | NJ, USA | Family & Kids, Food & Drink, Health & Body

    (A man comes in with his son, who looks to be about nine years old.)

    Customer: “Hi, do you guys cook anything in peanut oil? My son has a peanut allergy, and he can’t eat anything with peanuts.”

    Manager: “No, we don’t. He can have everything here except the salad, which has almond in it.”

    Customer’s Son: “Ooh dad, chocolate soda!”

    Customer: “What about the chocolate soda?”

    Manager: “Oh no, he can’t have that.”

    Customer: “Sorry, bud, how about the root beer instead?”

    (He orders their food and while they wait, his phone goes off.)

    Customer’s Phone: “IT’S PEANUT BUTTER JELLY TIME. PEANUT BUTTER JELLY TIME!”

    (He quickly answers it while my coworkers and I are trying not to laugh. He looks a little embarrassed when he hangs up.)

    Customer: “Ha, sorry about that. I guess I should change my ring tone, huh?”

    Me: “No, I loved the irony!”

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