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    Category: Family & Kids

    If You Behave Like Children…

    | TX, USA | At The Checkout, Bad Behavior, Family & Kids

    (I have just finished a long and difficult transaction. I have been calmly trying to guide the customer through the transaction, but the customer has become increasingly frustrated and angry. The angry customer has just had a temper tantrum and stomped off, and I start to help the next customer.)

    Next Customer: “Wow, some people get so angry about really little things. How did you stay so calm all that time?”

    Me: “I have kids.”

    Cut Cut-Throat

    | Fresno, CA, USA | At The Checkout, Bad Behavior, Family & Kids

    (I am processing a layaway for a customer. She is a bit rude with me but I proceed with a smile. The customer has multiple items in her cart.)

    Me: “Hi. Were you thinking of putting in a layaway today, or were you going to place a final payment on a previous layaway?”

    Customer #1: *rudely* “I have about 20 items in my cart. Does it look like I am going to make a final payment?”

    Me: “Oh, I apologize. I was not sure if you were finished shopping.”

    Customer #1: “Well, I am.”

    Me: “Okay. Have you done a layaway with us before?”

    Customer #1: “Yes, I sure have.”

    Me: “May I have your number please?”

    Customer #1: *tells her number*

    (While she is telling her number, another customer comes up to the side.)

    Customer #2: “Hey, are my items still here?”

    Me: “Sure are. Just let me know when you are ready and I will come help you out.”

    Customer #1: “Excuse me, but I will have my layaway processed first. You do not have to be rude and cut in front of me like I am invisible!”

    Customer #2: “Oh, no. I am sorry. I was making sure my stuff was still there.”

    Customer #1: “Well, move!”

    (Customer #2 walks away in shock.)

    Customer #1: “Geez! Some people think they can just cut!”

    Me: “I am sorry, but that was my mother.”

    Some Background Is Required

    | SK, Canada | Family & Kids, Technology

    (I provide in-home servicing of computers. My client has reported that his computer doesn’t turn on. Once on site, I do a quick check to make sure it’s plugged in and the power bar is working.)

    Me: “Okay, I’m thinking it’s the power supply. If it is, the parts and labour is [cost] plus tax. If not, I’ll have to dig a little deeper to see what the problem is.”

    Client: “No problem. Do what you have to do.”

    (I open the computer’s case and see that the wires from the power supply to the motherboard have been cut, likely with scissors or a knife. My client sees it right away as well.)

    Me: “Well, this is new one for me. Any idea what happened here?”

    Client: *clearly angry, but certainly not at me* “No. Will a new power supply still fix it? I have work I need to do on this computer today.”

    Me: “Yes, assuming nothing else is damaged.”

    (I replace the power supply with a new one, and the computer turns on. After booting, my client’s desktop background turns out to be a picture of his son and his best [male] friend having sex.)

    Client: “Well, that explains it.”

    (Turns out, the kid accidentally set the desktop background to the picture in question, and didn’t know how to change it back. In a state of panic he cut the wires, thinking dad would just get a new computer rather than get it fixed!)

    Not Quite The Picture Perfect Finish

    | Orem, UT, USA | Crazy Requests, Family & Kids, Wild & Unruly

    (Our studio is in a mall. I’m the photographer in a sitting with a young child. The child is throwing a tantrum, crying and screaming, while the mother stands next to me doing nothing.)

    Me: “Sometimes when kids won’t cooperate, we suggest taking a break. There’s a candy store right next to us or the toy store is right across the hall.”

    Mother: “I don’t want to wait any longer to get these photos done. Just take the photo.”

    Me: “We could get you right in when you come back. You wouldn’t have to wait again. Sometimes kids just need a quick distraction to calm down.”

    (The kid is currently in full meltdown mode.)

    Mother: “Just take the photo so I can purchase a package and go home.”

    (Without even looking at the child, I snap a photo. The image comes up on the screen: the child is mid-tantrum, red-faced and screaming. I turn to the mother, deadpan.)

    Me: “How’s that?”

    Mother: “… The candy store is right next to you?”

    Teaching Them To Be A Smart Cookie

    | Wyoming, MI, USA | Family & Kids, Rude & Risque, Technology

    (I am a supervisor in a call center for a large online accommodation site. I get an angry guest escalated to me because she is unhappy about something that has appeared on her screen while browsing our site.)

    Me: “Hello. My name is [Name] and I’m a supervisor at [Site]. How can I help you?”

    Customer: “I’m am just calling to let you know that I am never using your site! Ever!”

    Me: “I’m sorry to hear that, ma’am. What seems to be the problem?”

    Customer: “I was just browsing hotels in California and porn popped up in a sidebar on your website!”

    Me: “I’m sorry that happened, ma’am, but we have no control over that.”

    Customer: “Well you better get control over it quick!”

    Me: “I’m sorry, ma’am, you’re misunderstanding me. The advertisements on the side of your screen are based on your previous browsing history.”

    Customer: “I would never go on a site like that!”

    Me: “I understand that, ma’am, but I’m just trying to explain the technical aspect of how they work. Being that I work at [Site], I am on our site quite a bit and because of that, all the advertisements on the side are for [Site].”

    Customer: “Oh. Well, what do I do?”

    Me: “I can walk you through how to get rid of them if you’d like.”

    (I walked the customer through how to delete her cookies in her browser and she calmed down. She was very grateful for my help and stated that she was going to have some investigating to do with her husband and kids!)

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