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Category: Family & Kids

A Minor Mistake, Part 3

| UK | Criminal/Illegal, Family & Kids, Food & Drink

(Having asked for ID for two members of a family’s table and them not having any, the two young people buy cokes. However, not long afterwards I see them drinking cocktails purchased by the father.)

Me: “Excuse me, guys, but as I said at the bar I’m afraid I can’t let you two drink alcohol since you don’t have your ID with you.”

Father: “Yeah, but I bought them. So, it’s fine.”

Me: “I’m sorry, we can’t let anyone without ID drink alcohol. I need you to return those drinks or I’ll have to ask you to leave.”

Father: “You let them drink their drinks or I’m calling the police. You’ll get fired and you’ll end up arrested.”

Me: “You want to phone the police, to arrest me, because you supplied alcohol to a child?”

Father: “… We’ll leave.”

A Minor Mistake, Part 2
A Minor Mistake

Not Going According To Phone Plan

, | Macedonia, OH, USA | At The Checkout, Family & Kids, Technology

(I work in a small-scale electronics store and am the only female sales associate in the place. We get paid largely on commission, and specialize in cellular phones. I helped a gentleman in his 50s set up his phone plan.)

Me: “Well, sir, your plan is almost ready to go. Now I just need some information on who the other phone line is for and we’ll be all set.”

Customer: *winks creepily* “The other phone is for my son. Good looking kid in his twenties going to law school. You’re a smart girl; save his number and give him a call. You’d be well taken care of.”

Me: *laughs awkwardly* “I will keep that in mind, sir. In the mean time, let’s get your phone plan taken care of so you can be on your way.”

Customer: *frantically dials his new phone* “Robert?! It’s Dad. Come to the [Store] right now! There is a girl here you should meet.” *pauses for son’s response* I’d say a six. Hard eight if she put in a little effort.”

French Disconnection

| FL, USA | Extra Stupid, Family & Kids, Language & Words, Technology

Me: “Thank you for calling [Store]. How can I help you?”

Customer: “Hi. I’m looking for a specific game for my son and want to know if you have it there.”

Me: “I can certainly check that for you, sir. What’s the name of the game?”

Customer:John Dark.”

(I look it up under both ‘John’ and ‘Dark,’ but nothing comes up.)

Me: “I’m sorry. I can’t seem to find a game by that name in my system here. Are you sure that’s the name of the game?”

Customer: “Yeah, I’m 100% sure. It’s for his PSP.”

(At the mention of the PSP, I realize which game he’s talking about, and find it rather quickly.)

Me: “Ah, I see. The name of the game is actually Jeanne d’Arc, and yes, we do have—”

Customer: “No, that’s not the name of it. It’s John Dark.”

Me: “I mean no offense by this, but I understand that it may be a little hard to pronounce. It’s Jeanne d’Arc. It’s actually French for ‘Joan of Arc.'”

Customer: “But my son doesn’t speak French!”

Me: “Oh, I’m sorry. I didn’t mean to imply that you need to know French to play the game. It’s all in English; only the title is French.”

Customer: “But my son doesn’t speak French! And it’s John Dark!” *hangs up*

(I think that’s the end of it, but a little later that day, a man comes into the store and makes a beeline for the PSP rack, and finds the game.)

Customer: “I want to by this game here, John Dark.”

(I decide not to correct him, thinking there’s no reasoning with him, hoping I can just get him checked out quickly. As I’m getting the game, he comments.)

Customer: “Yeah, I called earlier and one of your guys lied to me about this game.”

Me: “Oh, I’m so sorry about that, sir. What did he say?”

Customer: “He said that you have to speak French to play this game! But my son said you don’t have to speak French! And he doesn’t even speak French!”

Me: “I deeply apologize for that, sir. I can assure you that you don’t need to understand French to play this game.”

Customer: “Good. I’m glad I was able to find this John Dark game for my son!”

(A regular customer of mine is nearby, and can’t stand hearing this guy talk.)

Regular: “No offense, dude, but it’s called Jeanne d’Arc. I don’t even know French but I can still tell that that’s French for ‘Joan of Arc.'”


Sharing A Story About Not Sharing

| CA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

(A coworker is offering macaroons at work. He had never had them before but had bought a whole lot of them, and we get to hear the story of why he had bought them.)

Coworker: “There’s a cake shop near my house. I go there all the time, and there’s a regular customer I see there who is really mean. That day she said she was going to buy some macaroons and not share any with her grandkids. I was ahead of her in line, so when it was my turn, I said ‘I’d like to buy all your macaroons!.'”

Good Customer Service Is Saving The Girl

, | ON, Canada | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

(I am working the cash register at a fast food restaurant when a girl no older than 15 comes up to order.)

Girl #1: “I’ll have a number three with a [Soda], please.”

Me: “Sure. Will that be everything?”

Girl #1: “Umm… no, actually. I think I was followed here. If you see some girls come in and bother me, can you ask them to leave?”

Me: “I’ll see what I can do.”

(The girl takes her food over to the only table where she can be easily seen by all of the front counter staff, and she takes out some homework. Less than five minutes later, three girls come in, go straight to Girl #1’s table, and start talking to her. In the 30 seconds it takes to ask my manager for permission to kick the group out, Girl #1 has started crying.)

Me: *to the group* “You guys are harassing this girl. I’m going to have to ask you to leave.”

Girl #2: “It’s okay. We know her.”

Me: “No, it’s not okay. You can’t be harassing paying customers.”

Girl #2: “We can buy something. We’ll be paying customers, too.”

Me: “Too late. I won’t just stand back and watch while you harass this girl. If you don’t leave right now, security will be called and you’ll be banned from the property.”

(As our restaurant was located in a mall parking lot, being banned from the property also meant being banned from the mall, so they left pretty quickly with no more argument. Since Girl #1 was still extremely upset, my manager let me give her a free milkshake and sit with her for a bit until she calmed down.)

Me: “So, what was that all about? Do you know those girls?”

Girl #1: “They go to school with me. I live in a group home. Ever since they found out, they’ve been following me around and making fun of me for it. I’ve been looking for a quiet place to do my homework for weeks. I can’t do it at the home; it’s too noisy, and I get no privacy there. And I’ve been to a few different coffee shops, and restaurants, and even the library, but they follow me everywhere, and no one has ever kicked them out, because they’re never loud or disruptive. This is the first place to help me.”

(I let Girl #1 get back to her homework. After that, she came in a few times a week to do homework. I let the managers and other staff know of her situation, so there was always someone there for Girl #1 to talk to or someone to threaten the bullies with banishment from the mall if they ever came back, which they didn’t.)