Category: Family & Kids

No Holding Back

| St. Louis, MO, USA | Bad Behavior, Crazy Requests, Family & Kids

(I work at a popular lingerie store that also sells a line of young women’s clothing. It’s nearly closing time on a Sunday night when a teenage girl and her mother come in.)

Me: “Hi. Welcome to [Store]. What brings you ladies in tonight?”

Mother: “Yes, I called earlier today about a hoodie y’all sell. I was told you had several.”

Me: “Sure, I can help you with that. Which hoodie was it?”

(The mother produces a picture of the hoodie from our website. I recognize it as a style that we have not had for a few days, due to the style’s popularity.)

Me: “Oh, I’m sorry. We haven’t had those in for almost a week. The few we did have sold out between yesterday and today. I can order one online for you, though, and you’ll get free shipping right to your house.”

Mother: “This is unacceptable! I called at nine this morning, and the girl told me you had a bunch!”

Me: “Are you sure you called today, ma’am? We don’t open until 11, and nobody was here before 10.”

Mother: “Well, maybe it was 11. I don’t know. But you still should have saved one for me!”

Me: “Did you put one on hold? If so it’s still in our closet.”

Mother: “I don’t know.” *speaking to daughter* “Did you put one on hold?”

Daughter: “Yeah, it should be under Kelly.”

(I check the closet. The hoodie is definitely not there.)

Me: “That’s weird. It should be here.” *to mother* “And you called today, you said?”

Mother: “Well, no. It was my daughter who called.”

Me: *to daughter* “And you called today?”

Daughter: “No, I called Thursday. Maybe, Wednesday. No… I think it must have been Monday. Yeah, Monday.”

Me: “So, you called on Monday? And you put a hoodie on hold? Did they tell you that we only hold merchandise for 24 hours?”

Daughter: “Um, idk, maybe?”

(Yes, she really said ‘idk.’)

Mother: “It shouldn’t matter when she called! You should have held it for her!”

Me: “Well, unfortunately, we don’t have the space to hold product for that long, especially over a weekend. Plus, it’s not really fair to other customers. But, like I said, I can always look online and see if we can get one shipped to you.”

Mother: “No! Go into your back room and find one.”

Me: “I’m really sorry, but we don’t have any more in the stock room; I’ve checked several times today for other customers. I can check again, if you’d like, but you’re going to be disappointed.”

Mother: “GET ME YOUR MANAGER! I’M GOING TO GET YOUR A** FIRED!”

Me: *losing all patience* “Sure, but I’m going to have to ask you to please watch your tone and language.”

Mother: “You little b****! How DARE you speak to me like this? First you sell my daughter’s hoodie to some tramp, I’m sure, and then you refuse to do anything about it. MANAGER! NOW!”

(I radio to the back for my manager.)

Me: “She’ll be out in just a minute. Again, I’m sorry for the inconvenience.”

Mother: “I bet you are! I drove an hour to come to this store just for this hoodie because you lied to my daughter and told her you had a product you clearly don’t have! This is incorrigible.”

Me: “What’s incorrigible is your attitude right now. I’m very sorry about all this, but your daughter did call our store nearly a week ago about a product. Of course our inventory is going to change between Monday, when we get all our shipment in, and Sunday just before close. If the hoodie was that important, perhaps you should have come out sooner. I can only apologize so many times for something that is outside of my control. Additionally, we are now closed, and have been for several minutes. However, I would still be willing to call another store or order this hoodie online. Alternatively, you could leave and come back at another time, and perhaps we’ll have some in then.”

Mother: “Well, I never! All right, here’s what I want you to do. I’m going to give you my number, and you are going to call me when you get more of these hoodies in. Then, you are going to send me one to my house free of charge. Do you understand me?”

(My manager comes around the corner with a look on her face that clearly indicates she had been listening.)

Manager: “Of course, ma’am. Let me take down your name and number, and I will be sure to talk with my associate about all this.”

(The woman smugly gives my manager her info, then she and the daughter leave. I wait by the registers while my manager pulls and locks our gates.)

Me: “Am I fired?”

Manager: *crumples up paper with the customers info* “Like h*** I’m catering to that b****.”

What The World Needs Now…

| CA, USA | At The Checkout, Family & Kids, Food & Drink

(I work at an ice cream/burger joint with a drive thru. A mother comes through with a little girl in the back seat, I have just handed the mother her order when she pulls the car up a bit so I can directly hand the little girl her ice cream.)

Me: “And here is your sundae!”

Mother: “What do you say to the nice lady?”

Little Girl: “I love you!”

Me: *embarrassed and confused* “I love you, too.”

(The mother laughs really hard while the little girl grins at me. My coworkers heard and laughed, too. She was the cutest little girl ever!)

Mother Is On The Job

| Edmonton, AB, Canada | Bizarre, Crazy Requests, Family & Kids

(My workplace provides career advice for youth and young adults. We sometimes have parents come in to ask for help. However, these parents didn’t think to bring their kid with them.)

Mother: *walking up to the reception desk* “Are companies even hiring students?”

Me: “Uhm… yes. Yes, they are. It’s summer – there are a lot of seasonal positions to fill.”

Mother: “But my son can’t find a job.”

Me: *looking behind her to try to spot her son* “It can take a little bit to find something. Has he come in to see us yet?”

Mother: “No, he doesn’t want to.”

Me: “Well, it would be a good first step. Does he have a resume yet? Has he written cover letters before?”

Mother: “He’s got a resume, but I write his cover letters for him.”

Me: *hoping I heard her wrong* “I’m sorry? You write them for him?”

Mother: “Yeah, or he wouldn’t do it!”

Me: “Well, he really has to be the one to write them; it’s not a good situation if the employer is under the impression your son is writing them when he’s not.”

Mother: “Oh, I tell them.”

Me: “Sorry?”

Mother: “I write, ‘I’m writing on behalf of my 16-year-old son, who is in need of a job.’ They know it’s not him. He doesn’t know I’m applying to jobs for him.”

Me: “…”

Mother: *becoming irate* “He needs a job!”

Me: “I understand, ma’am. But you can’t apply to jobs for your son. He has to apply for them himself.”

Mother: “But he won’t apply on his own! All he does is sit on his a**s in the basement and play video  games!”

Me: *trying to sound professional* “Ma’am, have you considered banning him from playing games until he applies for jobs?”

Mother: *affronted* “I can’t do that to my son! That would be cruel! He just needs a job!”

Me: “Well, I’m sorry, ma’am. I can’t give him a job. He has to go out and earn one for himself.”

Mother: “Fine, then.”

(She turned to leave and I noticed her husband had been face-palming behind her, shaking his head in shame.)

That Line Is Dead

| Invercargill, New Zealand | Bizarre, Family & Kids, Theme Of The Month

(I am selling a customer a dryer. For warranty purposes our system logs everyone’s purchases under their names and phone numbers.)

Me: “What’s your phone number, sir?”

Customer: “It’s [number].”

Me: “So, that will be going under [Woman’s Name]?”

Customer: “No. That’s my wife’s name.”

Me: “Is that okay?”

Customer: “Well, she’s dead at the moment so I’m not sure how that would work…”

Mothers In Disguise

| OH, USA | Family & Kids, Pets & Animals

(I am shopping to get some polos for my mom and my little brother, who are at a concert. I am a 20-year-old woman; however, my voice makes me sound younger. I also love a particular robot franchise. I am searching the toy aisle for a figure that I don’t have, when I approach another customer in the aisle.)

Customer: *huffs, turns to her husband* “Look at her. Can’t keep them together.”

Me: *looks at her*

Customer: “Yes, I am talking about you! You shouldn’t be having children at your age!”

Me: “What?”

Customer: “And how can you afford to spoil your kid? You can’t get a decent job like that!”

Me: *realizing what she is implying* “Actually, I can spoil my kids.” *reaches into my shopping basket to pull out a can of cat treats* “See?”

Customer: *crosses her arms*

Me: “This…” *pulls a buildable figure off the rack* “…is for me.”

Customer: “So immature!”

(I am used to getting criticism for liking the robot franchise, which is aimed at younger boys.)

Me: *shrugs* “So?

(Just then, the woman’s son peers from another aisle.)

Customer’s Son: “Mommy, I can’t find them with the Legos.” *looks at me* “Is that [Character]?”

Me: “Yes, it is!”

Customer’s Son: “That’s the one I want!”

Customer: *turns to face away*

Me: *kneels down to hand it to her son* “Do you have [Other Character]? He goes with [Character].”

Customer’s Son: “Really?”

Me: “Yep! They and [Third Character] make a group known as a trine. They’re best together.”

(The woman’s husband grabs the other character’s box as the woman sulks away.)

Customer’s Son: “Thank you! Sorry Mommy was mean. She said [Franchise] is for little kids and I’m a big boy, but now I know it’s for big girls, too!”

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