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  • Had It Up To Their Neck With Bad Customers
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    Category: Family & Kids

    The Breast Advice

    | AR, USA | Family & Kids, Health & Body

    (A lone customer, obviously pregnant, is looking at the wall of pacifiers and bottles, looking more and more confused as she stands there. She turns to me.)

    Customer: “Hey, do you have any kids?”

    Me: “Yes, I have a three-year-old daughter.”

    Customer: “Oh, thank God! Which one of these bottles did you use? I don’t know which one is the best one!”

    Me: “Oh, my daughter never drank from a bottle.”

    Customer: “What?”

    Me: “My daughter never drank from a bottle. We didn’t need them.”

    Customer: “B…but then how did you feed her?!”

    Me: “With my boobs.”

    (The customer digests this for a few seconds, then blushes crimson and runs off, leaving me a little confused, offended, and worried about the child she is carrying.)

    Law And Order: The Next Generation

    | Australia | Family & Kids, Language & Words, Money, Top

    (A customer approaches the counter with curtains in her hand. Her 15-year-old daughter hovers around.)

    Me: “Hello, ma’am! Those curtains will be a total of $45, at $15 a piece.”

    Customer: “What? No, the sign said $5 a piece.”

    Me: “Really? I’m very sorry for the inconvenience, ma’am; I was told not to sell these specific curtains for any less than $15. We are a charity drive, so I hope you understand the pricing.”

    Customer: “No, you don’t get it. These curtains were over there on that rack, and it said $5! You are bound, by law, to sell me these at this pri—”

    (The daughter interrupts.)

    Customer’s Daughter: “Actually, she’s not. The sign beside the curtains could have been referring to any number of things. That said, even if we were to assume that it referred to the curtains themselves, it would only constitute an invitation to treat, which is something very different to an offer. You know as well as I do that both an offer and an acceptance are needed to form a contract. By taking the curtains to the counter, you’re offering, and by disagreeing with an express term of the contract—in this case, the price—this lovely lady who’s merely performing her job is not accepting. Therefore, no contract has been formed.”

    Customer: “I… I… shut up!”

    (The customer storms out of the shop.)

    Me: “Thank you!”

    Customer’s Daughter: “No problem. I just finished a semester on contract law, and she’s done this in the past three stores we’ve gone to. I hope things look up for you!”

    A Sweet For The Not-So-Sweet Old Lady

    | IN, USA | At The Checkout, Family & Kids

    (I am a cashier in a grocery store that has a basket of free suckers at each register. They’re supposed to be for kids, but every now and then an adult will ask for one. We usually don’t mind. An elderly customer and her middle-aged daughter come through my checkout lane.)

    Elderly Customer: “Oooh, suckers! Are they free? I want a sucker!”

    Daughter: “No, those are for kids.”

    Elderly Customer: “I. WANT. A. SUCKER!”

    Daughter: “No, mom, they’re for little kids. You’re not a little kid, are you?”

    Elderly Customer: “YES I AM! NOW GET ME A GOD-D*** SUCKER, B****!”

    (I just hand the elderly customer the basket, and back away slowly.)

    Angels In America

    | GA, USA | Awesome Customers, Family & Kids, Top

    (I’m stocking a shelf. I notice a customer with her five-year-old daughter. They both look like they’ve been through a hard time.)

    Little Girl: “Mama, I’m hungry.”

    (The mother looks near tears.)

    Mother: “I know baby; I’m sorry. Mommy only has $5, so we have to find food that will stretch until next week when mommy gets paid.”

    Little Girl: “Okay.”

    (I see a another customer with a baby in a cart walk up to the woman.)

    Another Customer: “Excuse me, I couldn’t help but overhear you. I don’t mean to put you on the spot, but I’d like to help you.”

    (The other customer holds out a $20 bill. The mother starts to cry.)

    Mother: “You don’t even know me, and you’re trying to help me. My husband walked out. I work a minimum wage job, and it’s just been so hard. You’re the first person who has shown me such kindness in a long time, and you’re a stranger to me.”

    Another Customer: “I’m someone who thinks the world would work a bit better if people paid it forward a little more. I might not know you, but I know you’ve been dealt a bad hand. When’s the last time you ate? I’m sure you’re making sure your daughter eats, but when’s the last time you did?”

    Mother: “How did you—”

    Another Customer “Because you’re a mother.”

    Mother: “I… thank you so much! This will really help. Are you sure?”

    Another Customer: “I’m positive. You know you can get some of the stuff here ‘2 for 1’, so that can help.”

    Mother: “Thank you… thank you so much! I’ll find a way to pay you back.”

    Another Customer: “There’s no need to do that. I hope things get better for you, and when they do, you can pay it forward.”

    Mother: “Thank you so much.”

    (I’m called to the front, so I don’t see the rest of the exchange. The mother and daughter come through my lane with a cart full of food.)

    Little Girl: “Mommy, was that lady an angel?”

    Mother: “Yes baby, she was.”

    (Their total comes to just under the 25 dollars the mother had. I relate the story to my manager. When the other customer comes up with her daughter, my manager has a gift card for $20 waiting for her. That customer comes in every month or so, and we all refer to her as the angel.)

    Seize The (Mother’s) Day

    , | VA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (It is Mother’s Day, and my mother has had a hard and disappointing day. Due to a failed dinner by her husband, I take her to a fast-food restaurant at about 9pm. She starts speaking at the counter.)

    Mom: “Happy Mother’s Day to me, at [fast food restaurant] at nine at night.”

    Cashier: “Yeah, I’ve been here all day.”

    Mom: “Oh, really!? Wow.”

    (We finish ordering and eat our food. As we are leaving, my mother is staring into the kitchen. The cashier, thinking we need something, comes over. We wave her away. We get into the car, but my mother stops me from starting the engine.)

    Mom: “I have decided we should do something for the woman in there. Here I was complaining, while they have been working all day. They probably weren’t able to spend time with their families.”

    (We drive to the nearby store. She buys two bouquets of flowers, and two boxes of chocolates. We go back to the restaurant. My mom approaches the cashier.)

    Mom: “You’re a mother, aren’t you?”

    Cashier: “Yes, I am.”

    Mom: “Well, I thought you deserved these.”

    (Mom gives the woman the flowers and chocolates. The cashier thanks her repeatedly, looking on the verge of tears. My mother leaves feeling a lot better. Even though her day wasn’t what she had hoped it would be, she at least got to make someone else’s better.)


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