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    Category: Family & Kids

    Preorder Disorder, Part 2

    | Toronto, ON, Canada | Crazy Requests, Family & Kids, Food & Drink, Theme Of The Month

    (I work at a family style restaurant that offers free bread, salad, dessert, and tea or coffee with all entrees. One particular shift I’m notified I will be taking a birthday party of 15 kids, but they need to be out at a certain time for a movie. The group comes in 15 minutes past their reservation.)

    Mother: “Did you receive my preorder? I gave your manager our complete order so we can catch our movie on time.”

    Me: “Yes, I received it. The bread and waters are already on the table like you requested. I’m just about to bring out the salads, and the kitchen is already working on your order.”

    Mother: “Fine. But talk to the kids and see what else they want to drink. My son wants pop.”

    (She has me stand there reciting all of our drinks to the 15 boys multiple times, as they all choose different items. Before I walk away to make the drinks the mother speaks up.)

    Mother: “Excuse me? Why aren’t the salads out yet?”

    Me: “I was just going to get them before the boys needed more drinks. I didn’t see them on the preorder so they’ll have to be made now.”

    Mother: “You know we’re trying to catch a movie don’t you?!”

    (I quickly bring out the salads, and rush the drinks out to all the boys. Before I can go back to the kitchen to see how the meals are, I’m stopped again.)

    Mother: “As you know, we are in a rush, so my husband and I will have our teas right now. I prefer cream in my tea, my husband will take milk, but we want them both heated up.”

    Me: “Of course. I’ll be right back with them.”

    Mother: “Why haven’t you checked on our food yet?”

    (I go back to the kitchen and see the order is being finished. I have time to bring out the teas before I bring all of the food.)

    Me: “Here are your teas, and now I’ll go and get the meals.”

    Mother: “No, hold on. I want to order for me and my husband. We should eat something before the movie.”

    (It is a busy Saturday night, and the kitchen is backed up.)

    Mother: “We’ll have two steaks, medium, with a side of fries.”

    Me: “All right. I will put a rush on your order because I know you have to leave soon. But I should let you know steaks do take a bit longer to prepare.”

    Mother: “We ordered what we wanted! If we wanted something else we would have gotten that! Now where is their food?!”

    (I run back to the kitchen to place the rush order, and bring out the boys’ food. Everything is handed out and fine, when I’m approached again.)

    Mother: “This pesto linguine for my son is nut free, correct? It was on the preorder that he is deathly allergic!”

    (I know there was nothing on the preorder about an allergy, and even show her the paper she gave us. I take the pesto linguine away since, obviously, there are nuts in it, and get him something nut free immediately.)

    Mother: “You need to be more careful! He almost ate that!”

    (By the time the boys are finished eating, plus the parents, and I’ve given them their desserts, it’s the time they should have left. The mother comes up to me and starts freaking out about the movie time.)

    Mother: “I can’t believe how unprofessional you are. You knew we had a movie to catch!”

    (They all leave 15 minutes later, and the mother doesn’t leave me a tip on a $250 bill. She talks to my manager on the way out.)

    Manager: *to me* “Hey, I want to talk to you. Thanks for handling that table so well! She comes in every year for her son’s birthday and pulls that crap. Don’t take her personally. We’ve all had to deal with her here. I just can’t believe you didn’t break down like a few of us did!”

    (A few people in the lobby who have been waiting for a table witnessed some of her pleasantries, and were seated in my section afterwards. They tipped very, very generously after seeing me cater to her every whim!)

    Related:
    Preorder Disorder

    The Very Picture Of Ignorance

    | USA | Bizarre, Family & Kids, Food & Drink

    (My mother’s never worked in customer service, so she is sometimes rude without meaning to. She has a photography hobby, and lately she’s been taking pictures of people without asking first. We’re at the drive thru getting food when she suddenly pulls out her camera.)

    Me: “Mom, don’t—”

    Mom: *click*

    Cashier: *blinded by the flash*

    Me: *to cashier* “Um, I’m sorry about that. Mom, you’re supposed to ask first, not just take a picture!”

    Mom: “It’s okay. People love to get pictures taken of them! I’m like a paparazzi! They feel like celebs!”

    Me: “No, they don’t. It’s rude!”

    Cashier: *rubbing eyes* “Here’s your food.” *hands over food*

    (My mom drove off without an apology and I saw, in the rearview mirror, the poor cashier still rubbing his eyes. Sorry, poor cashier!)

    Summing Up Bad Parenting

    | USA | Extra Stupid, Family & Kids, Math & Science

    (I work at a small water park where it’s $5 for adults and $4 for kids. I’m working as the cashier at the ticket booth when a mom and her daughter walk up. The daughter can’t be more than seven or eight years old.)

    Me: “For the two of you it’s going to be $9.”

    Daughter: *with a HUGE smile on her face* “That’s $5 for mom and $4 for me!”

    Me: “Yes. You’re right! Good math!”

    Mom: *hands over the $9 in cash* “No, honey! It’s eight dollars! Four for me, and four for you. That’s eight, ugh!”

    (The mom storms in, mumbling something under her breath, while the girl’s smile vanishes.)

    Mom Is Breaking Bad Habits

    | Australia | At The Checkout, Criminal/Illegal, Family & Kids, Health & Body

    (I am serving a customer who is purchasing over $600 worth of clothing and accessories for her son’s upcoming 21st birthday, as well as making an exchange on his behalf.)

    Me: “Okay. Was there anything else before I process the exchange?”

    Customer: “No. Here you go!”

    (She hands me the bag with the original item. As I remove it from the bag, an obviously used meth pipe falls onto the counter.)

    Me: *in disbelief* “Um…”

    Customer: “Oh, my God! What is that?”

    Me: “Um, it’s a pipe…”

    Customer: “A pipe? Like a smoking pipe? What is it for?”

    Me: *I pause, unsure of how to break it to her*

    Customer: “Is it for marijuana?!”

    (By now she is already visibly flustered, looking incredibly angry, and, most of all, mortified. I decide not to tell her what it really is, in fear of her having a heart attack in front of me.)

    Me: “Yeah. It’s for marijuana.”

    Customer: “I’m going to kill him! What else is he doing? Oh, my God. I’m so embarrassed!”

    Me: “He’s obviously got a lot of explaining to do?”

    Customer: “I’ll have to confront him about this. Who knows if he’ll be getting anything at all for his birthday?!”

    (To my surprise, she actually still purchased everything. I do wonder if her son confessed to what he was actually smoking!)

    Raising Sheldon Cooper

    | GA, USA | Awesome Customers, Family & Kids, Movies & TV

    (I am the manager. We have a sweet customer who comes in once a week with her adorable toddler. The little girl is always very happy and people often comment on her. On this day, the customer is looking at detergent on an aisle we’re restocking.)

    Coworker: “Your daughter is absolutely adorable.”

    Customer: “Thank you.” *to daughter* “That nice man complimented you. Can you say ‘thank you’?”

    Toddler: “BAZINGA!”

    (Everyone in the nearby vicinity including the woman starts laughing.)

    Customer: “She can’t say ‘please’ or ‘thank you’ that’s intelligible to anyone but me or my husband yet, but, somehow, that came out clear as day.”

    Coworker: “Oh, my god. That was so funny. You just made my crappy day so much better!”

    Customer: “Oh, well, I’m glad we could help! Say ‘bye bye,’ sweetie.”

    Toddler: *blows a raspberry*

    Customer: “Sorry, I’ve been trying to teach her that’s not nice. Can you wave ‘bye bye’?”

    Toddler: “YAY!”

    Customer: “Close enough. I hope she didn’t disrupt your work, guys, and I’m glad your day is getting better!”

    (The customer grabs her detergent and they head off towards the deli.)

    Coworker: “We should give her a gift card. She’s always awesome every time she comes in here.”

    Me: “You’re right.”

    (When the customer checked out, we had a $25 gift card waiting for her with BAZINGA written across the back. We could hear her laughing all the way out of the store. We love it when she comes in.)

    Related:
    Greeting Sheldon Cooper

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