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    Category: Family & Kids

    It’s What Grammy Would Have Wanted

    | Bristol County, MA, USA | Family & Kids, Liars & Scammers, Theme Of The Month, Tourists/Travel

    (I work for a call center that handles hotel reservations. We get a lot of people who are worried about canceling and being hit with a penalty.)

    Guest: “Hi, I’m calling to cancel my reservation for the Bahamas. My grandmother passed away, and my family wants us to be close for the funeral.”

    Me: “I’m so sorry; I completely understand and I will definitely see what I can do to help.”

    Guest: “Well… I don’t think I’m within the cancel deadline; can you waive the penalty considering the circumstance? It’s just a really bad time in my life right now, and I want to be close to the family in California. Do I really have to pay the few hundred dollar charge?”

    (I check his reservation, and he’s well within the cancel policy.)

    Me: “Sir, you’re not past the deadline. There was a charge taken, but you technically still have a couple days to cancel. There’s no penalty and the charged amount will be refunded.”

    Guest: “Fantastic!! In that case, can I re-book for Aruba?”

    Me: “…I’m sorry? For the same dates?”

    Guest: “Yeah!”

    (The guest pauses, and realizes he has outed himself.)

    Guest: “…so I’m, you know, closer…”

    Stress About The Dress

    | Taylorsville, UT, USA | Bad Behavior, Family & Kids

    (I’m an overweight woman, who has always struggled with weight due to a non-functioning thyroid. I struggle to find a store that caters to larger brides until I find this one, so I go to see what they have. There’s a large woman (probably about 5’5 and 350-380 pounds) on the stage in the center of the room having a fitting done. I’m browsing the catalogs when I hear an exchange between a daughter and her mother and the manager. The daughter is a thin girl who appears spoiled with how she talks. The daughter is staring at the larger woman on the stage, and leans in to her mother.)

    Daughter: “I can’t believe someone like her is actually getting married!”

    Mother: “I didn’t think whales mated for life!”

    (The bride-to-be has clearly heard the comments, and is looking devastated. She takes a step away from the manager who is doing the fitting, but the manager stops her and walks up to the mother and daughter.)

    Manager: “I can’t believe you think you’re going to get a dress from my store.”

    Daughter: “Well, joke’s on you then, because I’m actually here to pick it up! Besides, I’ve already paid.”

    Manager: “Oh, you’re picking up your order? What’s the name?”

    Mother: “It’s [Name].”

    Manager: “Alright…”

    (The manager goes behind the counter, taps some things on the register, and then hands a receipt.)

    Manager: “I need you to sign this.”

    Mother: “What’s this?”

    (The mother signs anyway.)

    Manager: “That’s you signing that you have accepted a full refund for your purchase. You can find another store to get your dresses at. I just cancelled your order and am refusing you service. Now leave before I call the police.”

    Daughter: “YOU CAN’T DO THIS! MY WEDDING IS IN NEXT WEEK! HOW DARE YOU!”

    (The daughter starts throwing things around.)

    Mother: “We had those dresses custom made! How could you cancel her order! Look at her!”

    Manager: “I cancelled the order because I am not going to let any bride feel like she’s not worthy of marriage just because of her size. Clearly you both feel that you are better than others, and I have no place for clients that are, frankly, a**-holes. I’m calling the police, and since I still have your card information, I’m going to charge you for whatever damages your daughter causes.”

    (The manager picks up the phone. The mother grabs her daughter and they rush out of the door. I ended up buying my dress from them, and it was BEAUTIFUL! Turns out the manager has a daughter who has a severe thyroid disease and has struggled with weight as well!)

    She Got Trumped

    | UK | Family & Kids, Geeks Rule

    (We have a regular couple of customers: a mother and her young son. They come in predominantly to buy trading cards based on a popular hand-held game. The young boy is very polite and sometimes comes alone. The mother is loathed by most members of staff because of her critical attitude towards her son’s hobby and our stock.)

    Mother: “This store is just ridiculous. Why do you stock such crap? Children wasting their money! Parents wasting their money!”

    Me: “Well, if he’s saved his money up, it’s all his choice to buy these trading cards, isn’t it?”

    Mother: “Yes, but it’s just rubbish! Stupid drivel for STUPID people!”

    (My manager, who is nearby, and I are both irritated by this. This woman tends to bully her son every time they are here together. Her son is completely silent other than asking for what packs of cards he wants. As the receipt prints, my manager speaks up.)

    Manager: “You know, my colleague here plays trading card games.”

    Mother: “What? Why?!”

    (Note: I’m 23.)

    Manager: “So, by that connection, you’d be calling her stupid, for playing stupid games.”

    Mother: “Well, yes!”

    Me: “Stupid games that teach things like mathematical and tactical skills.”

    Mother: “Well—”

    Me: “And that you are, effectively, calling your money-managing, polite, patient young son stupid.”

    Mother: “Well—”

    Me: “Just remember that.”

    (The mother goes white and apologizes profusely, before leaving the store. The son ends up talking to me about some of the card games, and now still does every time he comes back. The mother might still make disparaging remarks about our other stock, but she’s never called anything or anyone ‘stupid’ since.)

    Sins Of The Father, Part 3

    | OR, USA | Bad Behavior, Family & Kids, Wild & Unruly

    (I am the customer in this scenario. I have decided to have lunch at a local muffin/sandwich shop. I finish my order, and a couple comes in behind me with two children. The mother leaves to go to another store, and the children begin to run the length of the store without any input from their father. I finally get my food tray, and am stepping away from the counter, when the older of the two, the son runs into me from behind, full tilt. Barely keeping my balance, I cry out.)

    Me: “Hey! Watch where you’re going, buddy!”

    Father: “Don’t you f****** talk to my kid like that!”

    Son: “Yeah!”

    (The son aims a punch at my more tender areas. I thankfully turn to the side quickly enough to avoid the hit in the crotch, but the son ends up smacking the hard back of the cell phone in my pocket. He falls to the floor, holding his hand and wailing.)

    Father: “You son of a b****! You hit my son!”

    Me: “No… he just—”

    Father: “Someone call the police! That man hit my son!”

    Me: “Look—”

    Father: “I saw you! You hit my son! I’m gonna—” *starts advancing on me with fists clenched*

    (The owner suddenly comes over.)

    Owner: “[Father's Name], that’s it! I’ve had it! I’ve told you not to let your kids run around here, and now you’re threatening my customers. I don’t care if you’re related to me; I want you and your kids out of my store, now!”

    Father: “But he—”

    Owner: “Remember, [Father's Name], you installed the video cameras for me last week. I watched your son run into and try to hit this guy. GET OUT!”

    (I didn’t lose my meal, but I was able to eat it in relative peace after the father and the owner finished a protracted screaming match with the father losing and leaving.)

    Related:
    Sins Of The Father, Part 2
    Sins Of The Father

    Aging Badly

    | Exeter, England, UK | Family & Kids, Liars & Scammers, Movies & TV, Theme Of The Month

    (I work in a cinema. One evening on my break, I see my husband’s 13-year-old cousin hanging around outside. I have a feeling that she’s trying to get into a 15-rated film, so when I go back on shift, I tell everybody else I know she’s under 15. She eventually goes to my manager’s till, so I go over.)

    Me: “Don’t sell her a ticket to Silent Hill. She’s my husband’s cousin; I know she’s 13.”

    Manager: “Okay, thanks.”

    (My cousin approaches. She doesn’t seem to recognize me.)

    Cousin: “I’d like tickets for Silent Hill, please.”

    Manager: “I’m afraid you cannot get a ticket for the film. You are not over 15.”

    Cousin: “What the f***?! I’m f****** 15; don’t f****** listen to her! What the f*** does she know? I want to watch the f****** film!”

    Manager: “You’re not old enough to watch it; we know you’re not. Can you move to the side, so I can serve someone else?”

    Cousin: “F*** you! You don’t know s***! I’m watching the f****** film!”

    (My manager goes to my cousin’s friends, who are waiting to the side.)

    Manager: “I’m happy for you guys to watch the film; you’ve got your ID with you, so it’s fine. Your friend can’t watch the film because she’s not old enough.” *to my husband’s cousin* “I’m asking you to leave, and to stop swearing.”

    Cousin: “I’m not f****** swearing!”

    Manager: “Or I can call the police to have you removed? Choice is yours.”

    (She hasn’t stepped foot in the cinema since. That Christmas, she came round to my husband’s parents’ house while we were there. As soon as she saw me, she practically fled the room, because the penny finally dropped!)

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