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    Category: Family & Kids

    Smoking Away The American Dream

    | WV, USA | At The Checkout, Bizarre, Crazy Requests, Family & Kids, Wild & Unruly

    (A family walks in and gets some cigarettes and snacks. They walk to their vehicle and after ten minutes, the father, who was pretty rude earlier, walks back inside.)

    Me: “Hello.”

    Customer: “I need a new pack of cigarettes.”

    Me: “Okay, sir, which kind?”

    Customer: *tells me name of the cigarettes*

    (I go to ring them up, at which point he stops me.)

    Customer: “No, no, no! I want to exchange the ones I just bought for those!”

    Me: “Okay, sir, may I have the other pack?”

    (The customer hands me the opened, and half-gone pack of cigarettes.)

    Me: “Sir, once these are opened, I am not allowed to return or exchange them.”

    Customer: *angrily* “THIS IS AMERICA!”

    (I am slightly thrown off and just stare for a moment. He widens his eyes and tilts his head forward wanting a response.)

    Me: “Sir, I know this is America, but with THAT logic, I can go to a bank, rob it, scream ‘THIS IS AMERICA,’ and run out with no repercussions. This IS most definitely America, but we have rules and policies here that we still have to follow.”

    Customer:“I have the receipt!!”

    Me: *knowing full-well he declined the receipt when I offered it to him* “Sir, even with a receipt I cannot return an opened and incomplete item to the shelf.”

    Customer: “Give me my receipt!”

    (I print it out and hand it to him. He leaves and his son enters.)

    Son: “I need to exchange these.” *lays receipt on counter*

    (At this point I am very agitated.)

    Me: “Sir, I cannot exchange or return open and incomplete items.”

    Son: “But I have a receipt!”

    Me: “Sir, I’m sorry but it doesn’t matter. The cigarettes are open and several have been taken out. All I can do is ring up a new pack.”

    Son: “Can I have my money back for these, then?”

    Me: “No, sir, the pack is opened and some are missing.”

    Son: “Well, I’ll just keep the pack. You just give me my money!”

    Me: “That’s not how this works. I can’t give you a refund and let you keep the pack. But I can’t give you a refund on incomplete and used items anyway.”

    (At this point THE WHOLE family comes in and is yelling at me in another language, screaming occasionally ‘This is America!’ and ‘I know my rights!’)

    Son: “We want to see the policy that states you can’t take these back and give us a refund.”

    Me: “It isn’t written anywhere. It’s common sense.”

    Son: “I want to speak to a manager!”

    (Only one person is on shift at a time. Managers are not on site either.)

    Me: “No managers are currently on site, sir.”

    (This is also at 12 am and we are directed to leave any complaining customers with the store phone number and a time when managers will be available.)

    Son: “Then give me their personal number!”

    Me: “At 12 am? Sir, I can guarantee if you call them at 12 am, you will not get what you are wanting. Besides, we are not allowed to give customers personal numbers. I can give you the store number and a time when a manager will be available, but that’s really all I can do.”

    Son: “I’m calling the cops, then.”

    Me: “That’s fine. Please do.”

    Son: “You are a horrible employee!”

    Me: “Tell me, would YOU buy a pack of cigarettes that was ready opened? Or want to even use a pack of cigarettes that someone you know nothing about opened and touched?”

    Son: “…no.”

    Me: “Exactly. So why would you expect someone else to do the same?”

    Son: “THIS IS AMERICA!”

    Not Quite Wedded To The Details

    | NY, USA | Extra Stupid, Family & Kids, Funny Names

    (I work in a bridal shop where in order to do pretty much anything we need the brides information, and the wedding date. A girl comes in with her dad to be measured for a dress and tells me the bride called our store.)

    Me: “Do you happen to know if anyone else ordered the dress yet?”

    Dad: “I’m not sure.”

    Me: “Okay, when is the wedding? I can look up the paperwork and find out.”

    Dad: “…” *blank stare*

    Me: “Okay… What’s the bride’s name, then?”

    Dad: “I don’t know…”

    (I understand the dad not knowing, but the daughter was at least 14. How do you be in a wedding and not know anything about it?)

    Situation Goes South (Park) Very Quickly

    | Tabernacle, NJ, USA | Family & Kids, Language & Words, Movies & TV

    (The year is 1998. The South Park movie just came out and tons of kids attempting to sneak in to see it. I’m now seeing a mother and son.)

    Mother: “Hey, I’d like two tickets for South Park: Bigger, Longer, and Uncut please.”

    (I look at the son, who appears to be no older than five years old.)

    Me: “Um… ma’am. I’d hate to inform you, but this movie is not suitable for your child as it’s rated-R.”

    Mother: “Why not?”

    Me: “First off, even though it’s a cartoon, it’s NOT made for kids as it’s filled with swearing, offensive humor, and general themes not appropriate for kids. Second, South Park is well known by many parents throughout the state for its controversy.”

    Mother: “I don’t care. It’s a cartoon, so it’s for kids.”

    Kid: “Yeah! Adults are too old for cartoons.”

    Me: *sigh* “Enjoy the show…”

    (20 minutes later, the parent shows up again with her kid, visibly angry.)

    Mother: “WHY DIDN’T YOU TELL ME THIS WASN’T A KIDS’ MOVIE?!”

    Me: “Ma’am, I told you explicitly that this wasn’t for kids, but you ignored me as ‘cartoons are only for kids.’”

    Kid: “MOM! TAKE ME BACK TO THE F****** MOVIE, YOU UNCLE F********!”

    Mother: “You do not use that language with me, [Kid]! GET ME THE MANAGER NOW!”

    Me: “Okay!”

    Manager: “What’s the problem here, [My Name]?”

    Me: “This woman is rather mad here?”

    Manager: “Okay, what’s up?”

    Mother: “This movie was not suitable for my child!”

    Manager: “Which one?”

    Son: “TAKE ME BACK TO WATCH THE F****** SOUTH PARK F****** MOVIE, MOMMY!”

    Manager: “I think that answers my question. Ma’am, I believe [My Name] did tell you that this movie is not suitable for your child.”

    Mother: “It’s a d*** cartoon. It should be for kids only. That’s made to corrupt the youth!” *she then hits the manager with her purse*

    Manager: “Ma’am, please refrain from unruly behavior.”

    (She then punches me in the face, and starts to harass me verbally.)

    Manager: “I’ve had enough. GET OUT!”

    Mother: “Why the h*** should I?! Give me back my f****** money, b****!”

    Manager: “You’re harassing us and you’ve hurt my employee. Now get out or else I’ll call the police and you will be banned from the theater!”

    Mother: “I think you’re mistaken.”

    (She then attacked other customers. We called the police and she was arrested. She was sentenced to a month in jail.)

    Loud And Clear-ly Annoying

    | St. Louis, MO, USA | At The Checkout, Bad Behavior, Bizarre, Family & Kids

    (I am a part time clerk assisting my manager on register during the morning rush. The next customer in line is a middle aged woman and her son who looks to be around eight.)

    Me: “Good morning. Is this all for you?”

    Boy: *yelling loudly* “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    Me: “Well, thank you.”

    Boy: “SAY WHAT DID YOU SAY?”

    Me: “Um… thank you?”

    Boy: “SAY WHAT DID YOU SAY?”

    Me: *realizing the kid isn’t asking for me to repeat myself but giving a command* “Okay, what did you say?”

    Boy: *even louder* “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    (My manager and several of the customers are looking our way, obviously annoyed with the boy. I tell the customer her total and she goes to pay.)

    Boy: “ARE YOU EVER GOING TO GET A REAL CAREER OR ARE YOU GOING TO TAKE TRASH OUT ALL YOUR LIFE?”

    (I blink and am at a total loss for words. Several other customers’ jaws drop and my manager is trying to keep from laughing.)

    Customer: “Oh, my goodness, I am so sorry! I can’t believe…”

    Boy: “GOOD MORNING, SIR. YOU’RE DOING A WONDERFUL JOB!”

    Forced To Change Her Perspective

    | Canada | Bigotry, Family & Kids, Food & Drink

    (My family owns a family Chinese restaurant at which I work. I’m a 15-year-old Asian, but apparently I look 12-ish. This happened when a customer came in during a busy day to eat in. She had just finished eating.)

    Me: “How was your meal? Do you need anything else?”

    Customer: “Yes. Tell me, kind son. Are you forced to work here?”

    Me: “Excuse me?”

    Customer: “Are you forced to work here? Like child labor?”

    Me: *respectfully I replied* “No, ma’am, I am not forced to work here. I work here because I have family values and I want to help my single mom trying to give the best for her children. I don’t know what you’re trying to imply, but I am not a slave nor am I forced to work here. I hope you think about what I said and suggest giving me a tip for being so rude.”

    (She stood up, paid, and left without a word.)

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