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    Category: Family & Kids

    Don’t Discount The Customer’s Ability To Discount, Part 2

    | VA, USA | At The Checkout, Bad Behavior, Family & Kids, Movies & TV

    (We have discount five pm shows during the week, and one pm shows on weekends. People often show up at five pm on weekends wanting a discount, but most are suitably good-natured on finding out that they were using the wrong day’s newspaper to get their information. A customer comes in dropping off his teenage son.)

    Customer: “One, please.”

    Me: “That’ll be [full price amount].”

    Customer: “No, I only want one.”

    Me: “I know. It’s full price.”

    Customer: “No, it isn’t. It’s discounted. The newspaper says so.”

    Me: “Our weekend schedules are different. You’re using a paper from another day. I’m sorry. I know it’s inconvenient and a lot of people make that mistake, but it is full price.”

    Customer: *getting belligerent* “No. It is discounted and I will not pay full price.”

    Me: “I really am sorry, but as I said, a lot of people make this mistake. I can’t give you the discounted price.”

    Customer: “I’m going to go get the newspaper from my car and show you and you’ll have to give me a refund.”

    (The customer pays full price for his son, who scampers inside, as several dozen pairs of eyes wait to see what will happen. Many of them have paid full price and will no doubt want refunds, too, if I give this customer one. Then, about a minute later, he reappears with a paper.)

    Customer: *arrogantly and rudely* “Why don’t you tell me what it says right here?”

    Me: *reading from newspaper* “That says 5:00 at the discounted price.”

    Customer: *beaming*

    Me: “Now why don’t you tell me what it says right here?”

    Customer: *reading from paper* “Showtimes listed are for today… only.”

    (At that point he turned and walked off, without so much as a good bye to his son. I think the son at least enjoyed the movie.)

    Related:
    Don’t Discount The Customer’s Ability To Discount

    A Dragon Cannot Be Killed By Fire Or Bad Parenting

    | Sandusky, OH, USA | Bad Behavior, Family & Kids

    (I work at a popular amusement park. A family with children comes in with their children. There are two boys and two girls in a toy gift store.)

    Mother: “Okay, you guys can pick one toy each!”

    (The one daughter picks a very pink and fluffy stuffed animal, while the boys pick a toy bow and arrow. The youngest girl picks a stuffed dragon.)

    Me: “Oh, cool, a dragon!”

    Little Girl: *holds up dragon* “Raawwwr!”

    Me: “Oh, scary!”

    Mother: *pulls dragon out of her hands* “Oh no, sweetheart! Dragons are not for sweet little girls!”

    (The mother then shows the little girl a more girly toy and everything pink. Next the little girl picks up a green dog.)

    Mother: “No! Little girls like pink! If you don’t get anything pink or girly you can’t get anything at all.”

    (The little girl starts crying and then the mother pays for the toys of her other siblings.)

    Mother: *to me* “One of these days she will learn her place. Only gay girls like those kind of toys she picked out. I am trying to get her more girly and into pink so she can be straight.”

    Me: *stunned silence*

    They Are Tea-Total

    | Hobart, TAS, Australia | Bizarre, Family & Kids, Food & Drink, Language & Words

    Customer: “Hi, I’d like to return these two boxes of tea.”

    Me: “Sure, no problem. Did you just change your mind?”

    Customer: “No. Actually, I sent my daughter to the store to get some tea, meaning something for dinner, and she returned with this drinking tea. I don’t actually need it.”

    I Am Just A Number

    | Bergen, Norway | Extra Stupid, Family & Kids, Top

    (I am out shopping with my 10-year-old sister. I am 23. Another customer, a woman in her 60s, approaches my sister as she is standing by herself for a moment.)

    Customer: “Are you the manager here?”

    Sister: “No…”

    Customer: “What are you, then?”

    Sister: “I’m 10…”

    Toying With The Books

    | Lithuania | Books & Reading, Family & Kids, Theme Of The Month

    (We close at 3 pm on Saturdays. There’s a small supermarket next door. It’s Saturday, 2:55 pm. A customer walks in.)

    Customer: “Hello, I need some help. A friend invited me over to her house, and she has a small child. She told me not to get him anything, but I really think I should. I think I could get a book or a toy.”

    (I proceed to show him some nice children’s books, but he’s awfully indecisive and takes a long time deliberating over each one of them. He also wants it super cheap, but good. It’s now 3:10.)

    Customer: “I don’t know. This is so hard! Maybe I should get him a toy instead.”

    Me: “Well, a toy is also a good option. I have to warn you, though, that they usually come more expensive than books.”

    Customer: “You know what? I think I’ll go to [Supermarket] and look at some toys. If I don’t find what I like, I’ll come back here.”

    Me: “If you decided to get a toy, that’s fine, but we’re closing. You won’t be able to come back if you change your mind.”

    Customer: “No, I’ll go to the supermarket. I’ll come back later.”

    Me: “Sir, we’re closing. In fact, we’ve been closed for 10 minutes already.”

    (He appeared not to hear a thing I said and walked out of the store. I closed the store. I left some 10 minutes later, and on my way to the bus stop walked past the front doors. There was the same customer, banging on the locked door, with the CLOSED sign on it and the lights out inside, yelling to be let in!)

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