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  • Customer Service Is Over(reaction)
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    Category: Underaged

    Everyone at one time has tried to sneak into a movie or bought a drink they’re too young for. However; when stupid customers make this attempt the results can be both hilarious and pitying. And this is before alcohol has destroyed their brain cell(s)!

    A Smoking Debate

    | IN, USA | At The Checkout, Bad Behavior, Bigotry, Underaged

    (We card everyone who looks under 40 for cigarettes and alcohol. A customer comes up, who looks to be about mid-20s.)

    Me: “Hi ma’am! How can I help you today?”

    Customer: “I need a pack of [brand].”

    (I grab the cigarettes, and keep them next to me on the counter.)

    Me: “Alright, I need to see your ID, please.”

    Customer: “What the f***?! Just give me the d*** cigarettes. I’m over 18.”

    Me: “I’m sorry, ma’am, but I can’t sell you them without seeing your ID.”

    Customer: “Just give me the cigarettes. I’m in a hurry.”

    Me: “I’m sorry, ma’am; I can lose my job or worse if I don’t ID you. Please… we can get through this much quicker if you give me your ID.”

    Customer: “F*** you, you b****! I want my cigarettes! I come in here all the time and have never been carded before! I demand to speak your manager!”

    (I call my manager up to the front. He’s not much older than I am, and Hispanic.)

    Manager: “What seems to be the problem?”

    Customer: “This stupid b****, who probably isn’t even old enough to sell cigarettes, won’t give me mine!”

    Manager: *to me* “What does she mean?”

    Me: “I asked for her ID since she looks under 40, and she refused. So, I tried to tell her—”

    Customer: “You lying b****! You never asked for my ID!”

    Me: “I asked for it several times, ma’am.”

    Customer: “I want my cigarettes for free!”

    Manager: “I can’t do that ma’am, and I’m almost positive she asked for your ID.”

    Customer: “F*** you, you f***ing immigrant! I come in here all the time!”

    (She continues like this for a while. My manager and I are both completely stunned.)

    Manager: “I’m going to have to ask you to leave.”

    Customer: “You can’t make me!”

    (She starts screaming and shaking the register. Panicked, I call the police. While waiting for them she starts to go around the store knocking things off shelves. As soon as the sirens are in the distance, she runs out of the store. Thankfully after my manager and I deal with the police report, he gave paid vacation time.)

    No ID, No Idea, Part 10

    | Orlando, FL, USA | Bad Behavior, Theme Of The Month, Underaged

    (At the theater, we’re required to double-check the IDs of patrons attending rated R films if they look under 21. If a patron under 21 is not escorted by a guardian OVER 21, they cannot come in. A guest and her boyfriend approach the ticket-taking area.)

    Me: *taking their tickets* “Can I see your IDs, please?”

    (The guest hands me her ID, but I see that she’s only twenty.)

    Guest’s Boyfriend: “I forgot mine.”

    Me: “I’m very sorry, sir. Your girlfriend is under 21, so she doesn’t qualify to be your guardian, and I can’t let you in without an ID stating that you’re at least 17.”

    Guest: “Baby, why didn’t you bring your ID?”

    Guest’s Boyfriend: “It’s not my fault she’s being a b****!”

    Me: “Excuse me? Sir, I’m going to have to ask you to leave.”

    Guest’s Boyfriend: “Well, I’m not leaving.”

    Me: *on the radio* “[Security guard], could you come to the front please?”

    Security: “What’s going on?”

    (As I explain the situation, as the guest simply stares at the guard. He’s a very large Hispanic man in a suit.)

    Security: “Did you really call her that?”

    Guest’s Boyfriend: “I, uh…”

    Security: “Leave. Now, buddy.”

    Guest’s Boyfriend: “Man!” *leaves*

    (The guest goes back to the box office to demand a refund. Because he was technically kicked out for misconduct, it wasn’t required for us to give him a refund. My coworker in the box office comes out to speak to me.)

    Coworker: “He’s asking for a refund, but I told him it would be up to you.”

    (I look and see the guest staring irritably down at the box office counter.)

    Me: “He can have his refund, but he can’t come back in tonight.”

    (We never saw him again.)

    Related:
    No ID, No Idea, Part 9

    Better Make It A Double

    | Ipswich, England, UK | Bad Behavior, Crazy Requests, Food & Drink, Theme Of The Month, Top, Underaged

    (I am working in a pub, and my sister, my identical twin, has come in to say hello during a busy period. She has queued, and I have served her an alcoholic drink. I am just handing it over when this conversation starts.)

    Customer: “You didn’t check the ID of this girl. She doesn’t look old enough to drink. I demand you check her ID!”

    Me: “I am sorry, sir, but I can assure you that she is old enough to drink.”

    Customer: “She is only about 12! She is nowhere old enough to drink. I will call the police if you do not check her ID!”

    Me: “Sir, she is old enough to drink. She is my sister, and I can assure you that she is 20 years old.”

    Customer: “If you won’t check her ID, I am going to call the police!”

    (The customer takes his phone out and makes a show of dialing. My sister looks embarrassed, but pays for her drink, shows me her driving license as she does look young, and takes a seat at the bar.)

    Me: “See? My sister is old enough to drink.”

    Customer: “No! You’re breaking the law!” *to everyone around us* “She’s breaking the law!”

    (Hearing the commotion, security comes.)

    Security: “What is the trouble, sir?”

    Customer: “That girl has served a drink to an underage customer! She used a fake ID; I saw her!”

    Security: “Sir, can’t you see the resemblance? The girl serving you is the identical twin of this customer. If she is old enough to serve you drinks, her twin is old enough to drink, too.”

    Customer: *muttering* “Well… she doesn’t look as old as she does!” *leaves*

    Their Purchasing Power Has Gone Up In Smoke, Part 2

    | Waynesboro, PA, USA | Criminal/Illegal, Underaged

    (I work at a gas station. We have a lot of rules to prevent under-aged people from getting cigarettes. I’ve just graduated from high school a few weeks before, and am still 17. A kid that I don’t really know, but goes to my old high school walks in with his mom.)

    Kid: “Hey, can I get a pack of [cigarettes].”

    Me: “I’m going to need to see your ID first.”

    Kid: “C’mon, you know me. We went to high school together.”

    Me: “Sorry, but if you look underage, I have to card you.”

    (He says he understands, and calmly walks out. His mom follows him out without buying anything. About two minutes later, she comes back in stays right at the newspapers near the door, and pretends to be looking around for about a minute, looking at the papers.)

    Lady: *loudly* “Oh, there it is.” *walks right up to the register*

    Lady: “I forgot to get the paper earlier.”

    Me: “That’ll be 75 cents.”

    Lady: “Oh, yeah. Can I also get a pack of [cigarettes]?”

    Me: “I’m sorry, ma’am, but your son just came in and didn’t have his ID. I can’t sell the same cigarettes to you right now.”

    Lady: “Well, what if they aren’t for him! They are for his dad.”

    Me: “Sorry, ma’am. It’s against store policy.”

    (She’s clearly angry at this point. My manager notices and is already on her way to the register.)

    Lady: “Well, I wanna see your manager!”

    Me: “The lady would like to speak to you.”

    Lady: “Yeah, this little a**hole won’t sell me cigarettes!”

    Manager: “Well, the problem is it’s against store policy to sell cigarettes to you since he had to deny your son.”

    Lady: “Well, in the state of Pennsylvania, it’s illegal to deny a purchase of any kind to a customer!”

    Me: “Actually it’s illegal to buy cigarettes for a minor.”

    Lady: “Well, I want to talk to corporate and tell them about this!”

    (My manager gets the phone under the register, calls corporate, and explains the situation. However, before my manager can finish talking, the lady grabs the phone from my manager.)

    Lady: *to the phone* “Yeah, can you tell these a**holes they have to sell me cigarettes?!”

    (We can hear the voice from the phone, and the moment corporate stops talking, the lady slams the phone down throws the paper at us.)

    Lady: “You can shove that paper up your a**!”

    Related:
    Their Purchasing Power Has Gone Up In Smoke

    Drop(out) The Bomb

    | AB, Canada | School, Underaged

    (I live in a small town; as such, little stories such as ‘so and so made this all star team’ or ‘this person went to a university’s honor band” frequently appear in the newspaper. During high school, I was part of the later group until I started university, where my name would continue to appear in the Dean’s List published at the end of each semester. At this moment, university has been out for a week, while the high schools are finishing up their school year.)

    Customer: “Hey, why aren’t you in school?”

    Me: “Beg pardon?”

    Customer: “It’s 11:00 AM; not even the students with special privileges to work during school hours should be out yet! Why are you not at [school] and working here for?”

    Me: “Sir, I graduated a few years ago.”

    Customer: “No, you didn’t! I just saw your name in the paper for some fancy list.”

    Me: “Oh, you mean the Dean’s List? Yes, I’m happy that I got on it this semester; I was taking a full load of classes!”

    Customer: “You shouldn’t be done yet! School doesn’t finish for another three weeks.”

    Me: “Sir, I no longer attend [high school]. Instead, I—”

    Customer: *shocked* “You dropped out?! After all those times you were in the paper for music and smart stuff? What in the world possessed you to do that?!”

    Me: “I didn’t drop out sir. I just—”

    Customer: “Where is your manager? I need to talk to him about hiring drop outs, even if they appear to be smarticle like you!”

    (yes, he did use the word ‘smarticle’.)

    Me: *pulls university ID card out of pocket wallet* “Please read the date this was issued.”

    Customer: “Summer 2010?”

    Me: “Yes. Now, why would I have a university ID card?”

    Customer: “Because you go to that university?”

    (I wait.)

    Customer: “Oh… yeah. That was the college list, wasn’t it?” *gathers up items, pays, and leaves*


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