(I’m a manager; however, we’re short staffed so I’m helping with deliveries. After taking a delivery I get this call. I’m a girl.)
Customer: “I have a complaint about the service I received tonight. The delivery guy cussed me out and I had to chase him down the street to get my food. He also refused to give me my change. It was cold and over an hour late. I want my money back, my pizza remade, and a gift card.”
Me: “Oh, wow! I am so sorry. I’ll be glad to help, but first can I have your address and a description of the driver?”
(She gives her address, and says the driver was a tall guy. She ‘couldn’t see too well in the dark’ for a better description.)
Me: “Okay… Well, I’d be happy to help, but first would you like to change your story? I don’t quite believe it.”
Customer: “Why the h*** not?!
Me: “First of all, a guy answered the door. I was your driver tonight and I certainly don’t recall any of this occurring. Can you explain once more why you need a gift card?”
Customer: “…oh, s**t.” *hangs up*