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    Category: Criminal/Illegal

    Courage Under Hire

    | Montreal, Quebec, Canada | At The Checkout, Criminal/Illegal, Top, Wild & Unruly

    (I’m in the back, preparing for my shift. It’s past rush hour, but the station is still busy. My coworker is working the till, and there’s a line of customers.)

    Coworker: “Good evening. What pump did you have?”

    (Suddenly, the customer pulls out a BIG hunting knife.)

    Customer: *threatening* “Give me the cash!”

    Coworker: *annoyed* “Did you have gas to pay for or not? It’s late. There are people behind you in line waiting to pay and go home, and you’re holding up the line.”

    Customer: *lowers knife* “Oh, sorry.”

    (To everyone’s surprise, the would-be robber leaves, dejected. Everyone just stares at my coworker, dumbfounded.)

    Coworker: “Wait, was he trying to rob us?”

    Next Customer: “Balls of steel, man!”

    (My coworker realizes what he’s done, and starts freaking out. He was a bit shaken for an hour or so, but was okay afterwards.)

    Always Right, Even When Completely Car-razy

    | Pennsylvania, USA | Bizarre, Criminal/Illegal, Holidays, Top, Wild & Unruly

    (It’s Christmas time, and the parking lot has completely filled at the mall where I work. A shuttle is actually taking customers from a stadium across the highway where they are letting us overflow traffic. We’re busy at work when we hear a loud crash outside. An SUV has jumped the curb, onto the sidewalk and slammed into a willow reindeer in front of our window. We all rush out, to see if anyone was hurt, in time to see a woman getting out of the driver’s seat.)

    Manager: “Are you alright?!”

    Woman: “The only thing not alright here is your godd*** parking lot. There’s no f***ing parking anywhere!”

    (Cursing up a storm, she yanks two kids out of the backseat and starts walking away.)

    Manager: “Hey, you can’t leave your car here!”

    Woman: “The h*** I can’t! There’s no other godd*** place to park!”

    (Right after she leaves, security arrives. Our store’s door is partially blocked for an hour while they tow the car, and we fill out paperwork with her description and the police are called to assess the damages. Just before close, the woman and her kids, all laden with shopping bags, come storming into our store. She notices her car is missing and begins screaming and yelling. I run to telephone security.)

    Manager: “Mall security towed your car because—”

    Woman: “The h*** they did! You took the car!”

    Manager:I took it?”

    Woman: “You and your little girlies over there must have pushed it somewhere! Where is it?!”

    (She barges past the manager, through the store, and into the backroom. A moment later, we hear screams and something smash. I get off the phone with security and rush back to find she has smashed our employee coffee pot and is knocking over boxes. Seeing me, she shoves back onto the selling floor, and starts knocking over fixtures and mannequins. The manager has rushed all other customers to the fitting rooms for their safety. Grabbing her kids, the woman heads for the door and is literally tackled by mall security. She not only ends up arrested for property damage and assault charges, but they find shoplifted items in her bags. The clincher? She wrote in to corporate later, complaining about our customer service and demanding a free gift card!)

    Where There’s Smoke, There’s Backfire

    | Kittery, ME, USA | Criminal/Illegal, Family & Kids, Liars & Scammers, Top

    (I am working the register. A mother and her teenage daughter are quietly arguing nearby. When they’re done, the teenager comes up to my register while the mother lingers a few feet away.)

    Teenage Customer: “I need a pack of [cigarettes]!”

    Me: “Certainly! May I see your ID, please?”

    Teenage Customer: “I’m with her.” *points to her mother*

    Me: “Okay, but the person who actually purchases the cigarettes has to be at least 18, no matter who they are with.”

    Teenage Customer: “Oh for f***’s sake!”

    (The teenager goes over to her mother and they quietly argue some more. The mother reluctantly comes up to my register.)

    Customer’s Mother: “I need a pack of [cigarettes], please.”

    Me: “Are you purchasing them for yourself?”

    Customer’s Mother: “No, I don’t smoke. They’re for my daughter. She’s not old enough to buy them for herself.”

    Teenage Customer: “Shut up, Mom!”

    Me: “I’m sorry, but I can’t sell the cigarettes to either of you.”

    Teenage Customer: “Why the f*** not?”

    Me: “Well, you’re not old enough to buy them and your mother just admitted that she’s buying them for someone who is underage.”

    Teenage Customer: “They’re for her. Right, Mom?!” *pinches her mom’s arm*

    Customer’s Mother: *meekly* “Yes, they’re for me.”

    Me: “I’m sorry, but I’m still going to have to refuse the sale. Allowing someone to buy cigarettes for a minor is a bad as selling cigarettes to a minor. I could get into a lot of trouble.”

    Teenage Customer: “Oh, f*** you! We’ll just get them someplace else!” *to her mom* “This is your fault!”

    (Suddenly, a uniformed police officer appears out of nowhere. Apparently, he has witnessed the whole exchange from nearby.)

    Police Officer: “Could I have a word with you, ladies?”

    (I don’t know what happened to the mother and daughter, but I never saw them in the store again. The police officer reported the whole incident to my manager and I got a promotion!)

    That Almost Became A Four-Finger Discount

    | Florida, USA | Criminal/Illegal, Top, Wild & Unruly

    (I’m working the checkout during one of our biggest sales events. Despite the long line of customers, everyone seems to be happy and everything is going well. Then, a woman with a rather sour look on her face flings her items onto my counter.)

    Customer: “I can’t believe how rude you are. How DARE they hire you for a customer service position!”

    Me: *startled* “I’m sorry, ma’am, but what exactly is it that I did?”

    Customer: “The man you just checked out cut the entire line! I’ve been waiting patiently in your f***ing for over five minutes and you decide to help the a**hole who doesn’t want to wait like the rest of us!”

    Me: “I’m sorry, ma’am. I agree that it was rude of him, but I didn’t realize that he cut in front of you as well as everyone else.”

    (Despite my apologies, she continues to scold me loud enough that my manager hears, walks over, and stands behind her. I’m placing her cash in the register when suddenly she lunges over the counter and reaches for the cash drawer. I quickly slam the door shut, accidentally pinching her fingers in the process. She yelps as she’s holding onto her hand, screaming for a manager.)

    Manager: “Yes, I’m the manager. How can I help you?”

    Customer: “Yes, you can fire that b**** of an employee you have there. She has been nothing but rude to me since I got here, and she just now assaulted me! I also demand that she apologize to me!”

    Manager: “Well, yes, I do agree that an apology is in order. Ma’am, I am sorry that you hurt yourself while attempting to steal the money from her cash drawer. ”

    Customer: “Excuse me?!”

    Manager: “With all due respect, ma’am, not only was I standing behind you when it happened, I also have you on camera reaching over and trying to steal money from the cash register, so there is no use denying it. So, before I escort you to my office and call the police, I’d honestly like to know why you tried to take money out of the cash register.”

    Customer: “Well, with everything that’s happened here today, I felt that I should be compensated. I figured I should get my stuff for free, as well as a little extra back for my troubles!”

    Frauds Rush In

    | Canada | At The Checkout, Criminal/Illegal

    (I’m working the self checkouts at my store when I notice a customer about to walk out the door with unpaid merchandise. I call her out.)

    Me: “Miss, there’s a machine over here you can use to pay for those.”

    Customer: “But, you see, I’m in a hurry!”

    (She realizes she’s making excuses for stealing and glumly walks over to the machine. I watch her closely during the transaction and notice she only scans one of two items.)

    Me: “Miss, that product didn’t scan. You’re going to have to try again.”

    Customer: “I don’t have time for this. I’m in a rush!”

    Me: “Well, you don’t have to buy it.”

    Customer: “Oh, thank God!” *picks up products to leave without paying*

    Me: “But, then you can’t actually take them.”

    Customer: “Fine! I’ll deal with the stupid machine. But you should really be more considerate of people who are in a rush!”

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