Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Your Connection Is Totally Forked
    (1,841 thumbs up)
  • November Theme Of The Month: I Don't Work Here!
    Submit your story today!

    Category: Criminal/Illegal

    Driving Through Adequate Fraud Prevention

    , | Edmonton, AB, Canada | At The Checkout, Criminal/Illegal, Food & Drink, Liars & Scammers

    (A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

    Customer: *to the cashier* “Could I speak to your manager, please?”

    Manager: *hearing her* “What can I do for you?”

    Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

    Manager: “I very much doubt that.”

    (The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

    Customer: “Um…” *stammers a bit before scurrying out of the store*

    A Fraud Sandwich

    | USA | Crazy Requests, Criminal/Illegal, Food & Drink

    Customer: “Hi. I’m here to order some food but first I have a little situation. I was hoping to talk to someone who could help me with it.”

    Me: “Okay, sure. What can I help you with?”

    Customer: “I was in here last week and I left three of my sandwiches here. I had already paid for them. I just accidentally left them in the store. I called and the woman said, I forget her name, but she said I could get them replaced.”

    Me: “All right, did you have your receipt?”

    Customer: “No, it was left in the bag that I left here.”

    Me: “Okay, so, you don’t remember who you spoke to? What day—”

    Customer: “No, I can’t recall her name. She just told me to come in and I could get my sandwiches.”

    Me: “Okay, what day did you come in?”

    Customer: “Oh, I don’t know. Some day last week.”

    Me: “Okay, last week? So… what day?”

    Customer: “I guess, I don’t know, I think it was Thursday. Probably Thursday.”

    (I get some more information including her name, that she was here around 4-5pm and that her order was over 40 dollars and paid for in cash.)

    Me: “All right. I’ll go ahead and check out this information and I’ll be right back.”

    (I check the manager schedule for last week to see who it may have been that she spoke to. It is the first week of December and it just so happens that Thursday the previous week was actually Thanksgiving, one of two days the entire year that we ever close.)

    Me: “So, ma’am, are you sure you came in on Thursday?”

    Customer: “Yeah, it had to have been Thursday. I’m pretty sure it was Thursday.”

    Me: “Okay well, we were actually closed last week on Thursday because it was Thanksgiving.”

    Customer: “Oh, well, I don’t really remember. I guess it was probably Friday.”

    Me: “All right, I’ll be right back.”

    (I check the schedule for Friday, and it turns out that two female managers had been in very early for Black Friday catering and had left well before 4pm. The only female manager who was in past 11am was me. I double check our guest checks and can find no orders for even close to 40 dollars that were paid in cash.)

    Me: “I’m sorry, ma’am, but it looks like there are no checks from Friday for a 40 dollar cash transaction and the only female manager here on Friday that you could have possibly talked to was me.”

    Customer: “Look, I don’t really remember what day it was. The manager I spoke to just told me to come in here and any manager would be able to get me my sandwiches.”

    Me: “All right, I’ll be right back again.”

    (One of the female managers is actually working and says she didn’t talk to this woman, so I call the last possible option and she confirms that she would have left a note about it and that she can’t remember any situation for three sandwiches by this customer’s name.)

    Me: “Well, ma’am, unfortunately there seems to be no information regarding your situation. Our procedure is to take the customer’s name and possibly phone number and leave a note of communication for other managers. I cannot find any notes and none of our female managers remember promising anyone by your name three sandwiches.”

    Customer: “I… I don’t understand.”

    Me: “The managers here are all instructed to follow a certain standard of procedures when dealing with promising customers free food. We take the customer’s name and leave a note for the other managers-”

    Customer: “So what are you telling me?”

    Me: “The procedure for dealing with this situation was not followed by whatever manager you may have spoken to. You can’t remember any details about your transaction and there is no evidence of it here in the store. Unfortunately, due to our policies, I will be unable to give you any sandwiches for free today.”

    (The woman had been becoming increasingly rude as our interactions had continued, culminating at this point to full-out head tilts and accusatory eyebrow raises.)

    Customer: “I definitely spoke to a manager and she said all I had to do was come here and talk to any manager and I would be able to be given my sandwiches that I had already paid for and left here.”

    Me: “Are you sure that you spoke to a manager, ma’am?”

    Customer: “Yes, I am.”

    Me: “Our managers all follow the same procedure for dealing with promising free food to customers. Somehow you managed to not be treated to the correct procedure and I will be unable to give you anything. You don’t remember the name of the manager and I can find no proof that your transaction ever existed. It would be in your best interest—”

    Customer: “I spoke to—”

    (Tired of being cut off, I continue to speak regardless of her interruption. She continues to try to interrupt me and I continue to speak over her.)

    Me: “It would be in your best interest to have as much information as possible regarding your situation if you truly intended to have your food replaced.”

    (The woman tries to act very holier-than-thou about the whole situation.)

    Customer: “I spoke to a manager and was promised my food replaced. I didn’t even ask for my money back. I just wanted to get my sandwiches that I had already fully paid for, and that is not my fault; that is YOUR fault. Now, I’m going to need to buy some jars of your hot peppers, and maybe you should go ahead and give me a discount.”

    Me: “You know what, ma’am—”

    Customer: “EXCUSE me, WHAT did you say?”

    Me: “Ma’am, you know what? I—”

    Customer: “WHAT.”

    (I pause and look at her. I figure the negligible price of a small jar of hot peppers that we give away for free on people’s sandwiches every day is worth quieting her.)

    Me: “I’m sorry that there was a miscommunication about your sandwiches and so I’m going to do you a favor and go ahead and give one of these jars to you for free.”

    Customer: “Good.”

    (After making me keep an associate late to watch the line so I could investigate this situation, inconveniencing other customers, and being remorseless and insulting about lying to somebody’s face, I hope that woman could get to sleep at night for ‘winning.’)

    Scammer Scanner

    | Sydney, NSW, Australia | At The Checkout, Criminal/Illegal, Liars & Scammers

    (I am cutting fabric for one customer, while another coworker is serving a man who has a basket full of stock. The man has the basket on a lower ledge attached the service counter and is putting items on the counter for scanning. I look up to see him put the last two items on the counter, and he then puts one item back in the basket.)

    Coworker: *hands him the bag* “That will be [total], please.”

    Me: “Sir, can you pass me the basket if you no longer need it, please?”

    (The customer takes the item from the basket and drops it into the bag before passing the basket over.)

    Me: “Sorry, can I check that item you just put in the bag? Did you buy it before or from somewhere else? If so I need to see a receipt.”

    Customer: “She scanned it already.”

    Me: “I don’t know whether she did or not. We’ll need to check it.”

    Customer: *pulling the item out of bag and handing it to coworker* “It was scanned.”

    Coworker: *to me* “How do I check?”

    Me: “Just scan it; if it’s already been scanned it will show two in the quantity column.”

    (My coworker scans it. The item is added to the bottom of the screen, the quantity clearly showing one.)

    Coworker: “What does that mean?”

    Me: “It means it wasn’t scanned in the first place.”

    (The customer pays and quickly leaves the store.)

    Coworker: “How did you know it wasn’t scanned?”

    Me: “I saw him put it on the counter and then immediately put it back in the basket. It’s why I asked him for the basket.”

    Coworker: “I can’t believe he just did that in front of his kids!”

    Crime Has Reached A Tipping Point

    , | YK, Canada | Criminal/Illegal, Extra Stupid, Money

    (I’m at a local fair selling my arts and crafts. One of the things I do is make pins on the spot for people, and I have a sample of each pin design on display on a board. They’re very popular with kids as they’re only $2 each, so there are a few kids at the table. Most are pretty young, but this one was about 10.)

    Older Kid: “Can I have a pin of [design]?”

    Me: “Sure! $2 please!”

    Older Kid: *puts a $5 bill on the table*

    Me: “Okay, just one second. Let me just make it for you!”

    (I make the pin, and then hand it to the kid and pick up the $5.)

    Me: “Here you go, kiddo! Let me just get you your change!”

    Older Kid: “Thanks!” *he looks at the board, then suddenly grabs a display pin and RUNS from the table*

    Husband: *sitting next to me* “… Did he just steal a pin?”

    Me: *holds up the $5 bill* “Looks more like he tipped us!”

    Gunning For That Sale

    | USA | Bad Behavior, Criminal/Illegal, Politics

    (I have been working with this customer for a little over an hour and a half. He picks out his rifle, ammo, cleaning kit, scope – the whole nine yards. I am excited because we get commission on what we sell. We finally get to the point where we fill out paperwork, background check, etc.)

    Me: “Okay, sir. Now that we have everything ready, if you can, please let me see your ID so we can get the paperwork started?”

    Customer: “No, I don’t need to do paperwork.”

    Me: *thinking he’s joking, I laugh*

    (Awkward silence.)

    Customer: “So… are you gonna ring me up?”

    Me: “You need to fill out the paperwork so I can perform a background check first.”

    Customer: “Look, I’m a police officer. I don’t need to do the paperwork.”

    Me: “Uh, yes, you do. Everyone needs to do paperwork for a firearm purchase, even the president.”

    Customer: “I don’t give a s*** about the president. Now, are you going to sell me the rifle or not?”

    Me: “Are you going to fill out the paperwork?”

    Customer: “Nope. *turns and leaves*

    Me: *screams internally*

    (He came back the next day trying to buy the same rifle but with another employee. I told him the story from the day before. He told the customer to leave. Never saw him again.)

    Page 3/5712345...Last