Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Customer Service Is Over(reaction)
    (1,600 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: Criminal/Illegal

    P2P Not-Working

    | Bakersfield, CA, USA | Criminal/Illegal, Family & Kids, Technology, Theme Of The Month

    (A customer approaches, and angrily sets down her laptop.)

    Me: “Hi there, how can I help you?”

    Customer: “I purchased this laptop two months ago, and you guys installed antivirus on here. Now I have a virus on my computer. I barely use it and rarely even go on the internet, so obviously they’re defective. I want a refund.”

    Me: “I’ll be happy to help, ma’am. Would you mind if I run our free in-store diagnostic test, just to make sure that it is a virus?”

    Customer: “Fine, but it’ll be a waste of time; this shouldn’t have happened and—”

    (The customer continues ranting about how inept our technology items are. Meanwhile, I am running our diagnostic, and even superficially I can tell that it has a virus infection. Curious, I also quickly pull open the program list. I notice something interesting.)

    Me: “Ma’am, do you know what [software name] is?”

    Customer: “Uh, no…”

    Me: “It’s a peer-to-peer sharing program. It’s one of the ways that people can illegally download music, movies, and the like. It’s also a very common way to get viruses, since anyone can upload anything to the P2P network.”

    Customer: “But I would never do anything like that.”

    Me: “Ma’am, does anyone else use your computer?”

    (The customer’s face suddenly drops.)

    Customer: “My daughter…”

    Me: “Does she have her own account with parental controls, or do you let her use your account?”

    Customer: “She uses mine.”

    Me: “Well, most likely she’s been using it to download files, and that’s how you got the virus.”

    Customer: “But the antivirus software you guys installed should’ve stopped this!”

    Me: “Antiviruses aren’t magic walls, ma’am. If you allow viruses to get past the protocols, which this would, viruses can get through. Normally, the software should issue a warning, but most likely your daughter ignored that when she downloaded the files.”

    Customer: “Oh… Well, how much is this going to cost me to fix?”

    (I give her the quote, which she dutifully pays. As I hand her the receipt, she mentions one last thing.)

    Customer: “When I get home, that girl is going to be grounded so hard! That money is coming out of her bank account!”

    Magic Eye Camera

    | Boston, MA, USA | Criminal/Illegal, Technology, Theme Of The Month

    (I speak with a woman about her lost cell-phone, which she left in the store. She is very worried that her identity will be stolen. I take her information in case the phone shows up. She has come back two nights in a row, looking for her phone.)

    Me: “Hi, the phone still hasn’t turned up?”

    Customer: “No, I called loss prevention, and he told me he saw some…” *she does air quotes* “‘activity’ on the security video, but no phone being left or picked up. That is just not good enough for me; I need to know what kind of activity he saw.”

    Me: “Well, sometimes it is hard to focus on exactly what you want because we are only looking at a recording.”

    Customer: “Well, can’t he just move the cameras around and see where I left my phone?”

    Me: “Well, as I said, it is only a recording. We can only see footage of where the camera was focused at the time.”

    Customer: “I know, but why didn’t he just move the camera and tell me where I left my phone?”

    Me: “It occurred in the past; he can’t go back in time and move what the cameras were looking at.”

    Customer: “I don’t think you understand what I am saying.”

    Me: “Okay.”

    Customer: “Well I am going to be filing a police report; maybe they can see more than your loss prevention person!”

    Needs To Press Paws

    | NC, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal/Illegal, Pets & Animals, Top, Wild & Unruly

    (I am cashier at a pet store. I see a man walk into the store, pick up a large and expensive coffee table book on show dogs, and get in my line. My manager has warned me, and shown me a picture of this man. He tries to convince cashiers to give him a refund for items he has just stolen. I immediately page my manager, who, unbeknownst to me, is tied up with a minor medical emergency in the back of the store.)

    Thief: “I want to return this item.”

    Me: “Do you have a receipt?”

    Thief: “No.”

    Me: “I’m very sorry, sir. Without a receipt, I cannot give you a refund.”

    Thief: “Give me a refund.”

    Me: “Sir, I watched you pick that book up when you came in. I know you did not buy it.”

    Thief: “Give me the f****** money, or I’ll kick your a**.”

    (Most of the customers in my line start backing away.)

    Me: “Sir, I cannot give you any money, and if you leave with that item I will call the police. Please leave the store.”

    Thief: “You little a**-hole!”

    (The thief grabs the front of my shirt, and rears his arm back to punch me. I throw my arms up to shield my face. Out of the corner of my eye, I see a flash of movement. The next thing I see is a spatter of blood on my counter, and the man out cold on the floor with a bloody nose. My manager, with a paramedic from the earlier emergency, walks up.)

    Manager: “What the heck just happened?”

    (As I tell my story, an assistant manager calls the police, opens another line, and checks out the waiting customers. The paramedic starts checking on the man, who has a clearly broken nose. The man slowly regains consciousness, and points to me.)

    Thief: “She assaulted me! I’m going to sue!”

    (I talk to the police.)

    Me: “He grabbed me, but I never hit him. I don’t know how he got hurt!”

    (The man, a known criminal, is handcuffed and put in the police car. The officers and my manager go to review the security cameras. About ten minutes later, I get called to come back to the office.)

    Manager: “You have got to watch this!”

    (The camera footage clearly shows the man getting the book, getting in line, arguing with me, and then grabbing my shirt. At that moment, the customer in line after him, a tiny, middle-aged Asian woman, leaps up, grabs the hair on the back of his head, slams his face into my counter, and then calmly steps back to where she had been standing. She did it so quickly, that we have to run the footage back on slow to see exactly what she had done. After the thief is out cold, she walks over to the new line that the assistant manager opened, buys her bag of cat food with cash, and leaves without a word. Apparently, the other customers either didn’t see what she did, or decided to keep their mouths shut. We have no idea who she is, and we never see her again. The thief was charged with assault on me, and arrested. Wherever you are lady, thanks! You’re my personal super hero!)

    They Make A Mockery Of Muggery

    | France | Awesome Customers, Criminal/Illegal

    (I work the night shift. Two men in their twenties enter the store. They’re wearing saggy pants, and all the works. They look like they’ve been in a fight, as one has a black eye and a split lip, and the other has a swollen cheek and a nosebleed. Immediately they start harassing me, making lewd innuendos, and generally being obnoxious. Another customer walks in and spots them.)

    Customer: “You again? How many times am I going to have to beat the tar out of you tonight?”

    (Both men turn around, take a good look at the customer, turn pale, and leave without another word.)

    Me: “What the f*** just happened?”

    Customer: “They tried to mug me about two hours ago.”

    Needs To Learn Copy-Right And Wrong, Part 2

    | MN, USA | Criminal/Illegal, History, Technology, Theme Of The Month

    (My photo lab has two self-serve machines for customers to order prints of their photos. They either put in electronic media, such as a CD, or camera memory card, or they can scan a print into the computer.)

    Customer: “What do I do first?”

    Me: “Well, we will scan your pictures, and then tell it what you want.”

    (The customer shows me an album of wedding photos that were taken approximately in the 1950s-60s.)

    Me: “Unfortunately, these are still protected by [United States] federal copyright law. For anything less than 75 years old, we need permission from the person hired to take the pictures.”

    Customer: “But how does the machine know they’re copyrighted?”

    Me: “Uh… it doesn’t. That’s my job. We look at each order before printing, to make sure we have proper documentation so we don’t break the law.”

    Customer: “Then how do you know they’re less than 75 years old?!”

    Me: “They didn’t have cars like that in the 1930s!”

    Related:
    Needs To Learn Copy-Right And Wrong


    Page 26/51First...2425262728...Last