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    Category: Criminal/Illegal

    Couldn’t Really Blame Him For Frying

    | NY, USA | Criminal/Illegal, Family & Kids, Food & Drink

    (I’m at a public pool that has pretty lenient employees at the “Snack Shack.” It should be noted that at the Shack, the customer pays BEFORE receiving their food.)

    Employee: “Fries are ready!”

    Little Boy: “My dad ordered those.” *takes fries and runs away*

    (A few minutes later…)

    Man: “Hi, I ordered my fries a while ago. Are they ready yet?”

    Employee: “Uh, yeah. Your son just came by and already took them.”

    Man: “What? I don’t have a son…”

    Employee: *widens eyes* “Wait… What? That little lucky punk! He stole— argh. Sorry, I’ll get you your fries. Ugh…”

    How To Identify The Idiot

    | Montreal, QC, Canada | Criminal/Illegal, Extra Stupid, Money

    (I work at the call centre of a theater.)

    Me: “Good morning. You are calling [Theater Name].”

    Caller: “I got an email telling me that I’ve been charged for tickets that I didn’t buy! I want a refund! This is fraud! Someone did ‘identity theft’ to me!”

    Me: “All right. Let me just see in the account. Can you tell me the email address?”

    Caller: “It’s [email address].”

    Me: “Okay. I do see that a purchase matches this email address. Are you Marc?”

    Caller: “No! I want my money back. This is fraud!”

    Me: “However, this seems to be the email of a garage. Do you own a garage? Maybe one of the employees is named Marc and could have used this email address when he made the purchase?”

    Caller: “No this is fraud! I don’t have employees!”

    Me: “Okay, maybe it’s one of your friends? Do you maybe know a ‘Marc’ living in Laval?”

    Caller: “That’s the guy that stole my identity? Do you have his address? Give me his address! I’m gonna go f*** him up!”

    Me: “I can’t do that sir. Even if you don’t know the person who made the purchase, sometimes people make mistakes while entering their email address when they make a purchase online. It happens all the time. Now I can verify that you have actually been charged—”

    Caller: “This is bulls***! My identity was stolen. This is fraud! FRAUD! I’m calling the cops!”

    (He hangs up. Twenty minutes later we get another call.)

    Police: “Hi. This is [Name] from the police department. I’m here with a man that says he was victim of identity theft and fraud from your company?”

    Me: “Actually, he got an email confirmation of a purchase made under someone else’s name. He hung up before I could verify if his credit card was actually charged.”

    Police: “All right. Could you check this with him right now?”

    Me: “Sure. Can I speak with him?”

    Caller: “Yeah?”

    Me: “Like I tried to tell you before you hung up, sir, I can verify if your credit card was actually charged. Could you give me your card number, please?”


    Me: “…”

    Police: “I’ll take it from here. Thank you.” *click*

    Obama-Careless, Part 2

    | MO, USA | Criminal/Illegal, Health & Body, Politics

    Me: “This is medical records. How can I help you?”

    Patient’s Girlfriend: “My man was in the ER yesterday and we need to know what’s wrong with him.”

    Me: “Okay. He just needs to fill out a release of information. I can fax one to you, or mail one to you, or you can come in, whichever is easiest for you.”

    Patient’s Girlfriend: “You can’t just tell me?”

    Me: “No, ma’am, I’m sorry. That’s against HIPAA regulation.”

    Patient’s Girlfriend: “He’s too sick to come in! And we don’t have no fax.”

    Me: “Then you can come in, pick up a release, and then take it back to have him fill it out authorizing his records to be released to you. When you can come back we can give you his records.”

    Patient’s Girlfriend: “I don’t have a driver’s license! He doesn’t have one either. This is bulls***!”

    (Meanwhile, I can hear the patient in the background, shouting about how he’s ‘paying for HIPAA’ and how everything is Obama’s fault before he finally takes the phone from the girl.)

    Patient: “You look here. I f****** need to know now! I’m really f****** sick and I need to know what’s f****** wrong with me! I’ll come get you when I die!”

    Me: “I’m sorry, sir. I really can’t release information over the phone. If you’re seeing a doctor who needs to know what you were seen for in the ER, they can contact us and we can send them the records directly.”

    Patient: “I’m not seeing no f****** doctor. I don’t have no ‘Obamacare.’ I just wanna know what’s wrong with me!”

    Me: *giving up* “Would you like to speak to my director?

    Patient: “D*** yes, I’ll speak to your director! I’ll send Obama after you!”

    (I attempt to transfer the call to my director. It rings through to her voicemail so I go ahead and transfer him so he can leave a message. After hanging up, I stare at the phone for a few minutes before turning to my coworker next to me.)

    Me: “That might be the most occurrences of the f-word I’ve ever heard in five minutes.”

    (Ten minutes later, a coworker from another part of the office comes in.)

    Coworker #2: “Um, there’s a patient on the phone who’s really upset. He says he needs his records right now.”

    Coworker #1: “Is he saying the f-word a lot?”

    (Coworker #2 nods and Coworker #1 sighs.)

    Coworker #1: “Tell him to see if maybe one of the doctors or nurses who treated him will talk to him and transfer him to the ER.”

    (Five minutes later Coworker #1’s phone rings.)

    Coworker #1: “Thank you for calling… What? Oh, good grief. I think we just talked to him, but go ahead and put him through. Health Information Management. How can I help you? Mmhm. No, I can’t give you any information over the phone. All right. I’ll hold, but I can’t break the law for him, either.

    (My coworker hangs up the phone and catches my curious look.)

    Coworker #1: “He told me he was going to transfer me to the White House so I could talk to Obama. When I said I’d hold, he muttered something about his stupid smartphone, and then told me to f*** off and hung up.”


    About To Get Himself Booked

    | Melbourne, VIC, Australia | Bad Behavior, Books & Reading, Criminal/Illegal, Geeks Rule

    (We WERE a specialty bookstore but have gone the way of many others and are liquidating stock, with the only thing not discounted being rare or signed editions in a locked glass cabinet. Whilst most books are massively discounted, we also have a basket of books with minor shelf damage with a sign that states they are damaged and therefore customers are welcome to take a free one with any purchase. A customer approaches with a handful of them.)

    Customer: “I’d like a discount on these. They’re damaged.”

    Me: “Well, everything’s pretty much discounted. It doesn’t get much cheaper than $1 a book. Even so, they’re free if you purchase another item.”

    Customer: “So, all the damaged books are free?”

    Me: “Yes, if you purchase another book with them.”

    Customer: “I’ll be right back.”

    (He leaves his stack on the counter and I help other customers when I notice a cracking sound. He triumphantly returns to the counter, shoving other customers out of the way saying he was there first. I look over his shoulder to see he’s broken the latch on the rare book display to force it open as he slams a leather bound book signed by Neil Gaiman AND Terry Pratchett on the counter, cracking the hardcover.)

    Customer: “All the damaged books are free, right?”

    (You really don’t want to know what some of the other customers did…)

    No Point Crying Over Stolen Milk

    | USA | Criminal/Illegal, Food & Drink, Liars & Scammers

    (Milk is subsidized in my state so we don’t offer cash refunds or exchanges unless the product is spoiled or damaged. One man has been exchanging half-empty milk every week for six months claiming each time that the container is leaking. He does it with different clerks and it takes a while before everyone realizes he’s scamming us. As manager, I ask my clerks to let me know if they see him come in so I can talk to him.)

    Customer: “I’d like to exchange this milk.”

    Me: “Sure, we can certainly do that. Man, you have some rotten luck!”

    Customer: “What do you mean?”

    Me: “Well, you just always seem to have leaky milks. Looking at how little is remaining, it must have really made a mess in your fridge!”

    Customer: “Oh. Yeah.”

    Me: “Wow, going through a milk every week? I wonder if [Milk Company] knows they have so many leaky containers. I should track this and notify them.”

    Customer: *nervously* “I don’t think that’s necessary.”

    Me: “Oh. Well, a leaky gallon every week for six months? That’s unacceptable. Maybe you should try another brand? You know, [Milk Company]’s headquarters are just one town over. I could just call them and have them inspect this.”

    Customer: *alarmed* “Oh, no, no! It’s fine. I’m all set.”

    Me: “Are you sure? Hey, why don’t we go pick out a gallon together. That way we’ll KNOW it isn’t leaking?”

    Customer: “Oh, uhhh. I’m sure I won’t have any problems anymore.”

    Me: “I really appreciate you letting us know there is an issue with their packaging. I’ll be sure to keep an extra close eye on your milk from now on.”

    (The customer leaves in a hurry and we never see him again!)

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