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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Thinking Outside The Box, Part 4

    | IL, USA | Crazy Requests, Extra Stupid

    Customer: “I want to buy an iron.”

    Me: “Okay, our irons are right here. Is there something specific that you’re looking for?”

    Customer: “Oh, nothing too fancy; it’s a gift. This one looks good, but I’d like you to open it to make sure that everything is inside.”

    Me: “No problem.”

    (I open the box, show the customer the iron and manual, put everything back, and close the box back up. It looks the same as it did before I opened the box.)

    Customer: “Oh, great, thanks.”

    (The customer puts the iron back on the shelf. It’s the only one of its kind on the shelf, but on the very top shelf is another one. The customer points to the unopened box on the top shelf.)

    Customer: “Can you hand me that one right there?”

    Me: “Okay, would you like me to open that box, as well?”

    Customer: “No! I don’t want to give my niece an open box for her wedding!”

    Me: “Pardon me, but if I opened that box to make sure that the iron and manual were inside, wouldn’t it make sense to open that other box, as well?”

    (The customer looks blank.)

    Me: “I mean, how do you know that the iron and manual are going to be in that box up there?”

    Customer: “Because I opened a box.”

    Me: “But not that one up top.”

    Customer: “I. Opened. A. Box.”

    Me: *giving up* “Here, let me get you that iron…”

    Related:
    Thinking Outside The Box, Part 3
    Thinking Outside The Box, Part 2

    A Nasty Mood Swing

    | NJ, USA | At The Checkout, Bizarre, Crazy Requests

    (I am a cashier at a home improvement store. A customer comes to my register pushing a cart with several heavy items in it.)

    Me: “Hi there, how are you today?”

    Customer: “Oh, just fine, thank you!”

    (We make small talk as I ring the customer up. She has been perfectly nice so far.)

    Me: “Do you want a hand loading your stuff?”

    Customer: “Yes, thank you. It was hard to get these in the cart!”

    Me: “Sure thing! I’ll page for one of the loaders. He’ll be right over.”

    (As I finish running the customer’s credit card through and hand her the receipt, she says something, but she mumbles and I don’t quite hear her.)

    Me: “Sorry, say again?”

    (The customer’s demeanor instantly changes from pleasant to furious.)

    Customer: “I SAID, Should I wait for the loading man HERE? Or I should I go and wait by the DOOR?”

    (I’m baffled by the mood swing, but I smile and put on my best cheerful voice.)

    Me: “Oh, it doesn’t matter! He’ll be here in just a minute and there’s no line, so you can wait right here if you don’t want to push the cart over to the door.”

    Customer: “Did I do something to you? Have I insulted you or your family?”

    Me: “Not… that I’m aware of…?”

    Customer: “I just asked a question and you’re being so NASTY to me! I don’t know why you had to be so rude just to answer my question!”

    Me: “I’m not being rude. I’m being matter-of-fact. It doesn’t matter if you wait right here or if you wait by the—”

    Customer: “You are so NASTY!”

    (The loading guy appears.)

    Loading Guy: “Can I help you, ma’am?”

    Customer: “Yes! You can take my things to my car and get me AWAY from this girl! She is so NASTY, I don’t know how you stand her!”

    (The loading guy shoots me a bewildered look, and walks out with the customer, who is still shouting about how nasty I am. He comes back in a couple minutes later.)

    Loading Guy: “What the f*** was that?”

    Me: “H*** if I know. I’m so glad I’m off tomorrow.”

    Needs To Stop And Take A Minute

    , | Sydney, NSW, Australia | At The Checkout, Crazy Requests, Food & Drink, Money

    (I work at a fast food chain, where most of the food just needs to be assembled on order. However, some items are rarely ordered, so we don’t prepare them since we’d have to throw them out if nobody purchases it within a certain time. It normally takes five to seven minutes to cook these items.)

    Customer: “Hi, I’d like a [food item], please.”

    Me: “Sure, that’ll be [total].”

    Customer: *hands money* “Thank you.”

    Me: “No, problem, here’s your change. Just wait over there until your order is ready.”

    (The manager comes over as I’m making drinks for the customer.)

    Manager: “Did you inform the customer that there will be a five minute wait on [food item]?”

    Me: “I wasn’t aware there was, but I’ll let him know.”

    Manager: “It’s fine. I’ll talk to him; you’re busy.” *to customer* “Excuse me, sir, did you order [food item]?”

    Customer: *irritated* “Yeah, what’s the problem?”

    Manager: “We have to make that item fresh, so it’ll be about five minutes. Is that alright?”

    Customer: “No, it’s not f****** alright! You should have told me earlier. Now I don’t f****** want it!”

    Manager: “I’m sorry, sir. I told you as soon as I found out. If you like, I can offer you a refund, or you can have something else.”

    Customer: “F****** h***. Can’t you do anything right?! I’m not going to f****** wait for my d*** food.”

    Manager: “I’m sorry, sir; it’s not my fault. I’ve given you the option of getting a refund if you’d like one.”

    Cook: *yells to manager* “The [food item] is ready!”

    Manager: “I’m really sorry about the wait, sir, but your food is ready! Would you like it?”

    Customer: “No, just give me my f****** money back.”

    Manager: “It’s ready though. Wouldn’t you rather—”

    Customer: “I want my f****** money! This has been terrible service with your f****** smug tone and inconsiderate attitude. You think you’re better then me and can just f****** act that way!”

    Manager: “I’m sorry you feel that way; have a nice day.”

    Customer: “Yeah, yeah, f*** you.” *stomps out with his money*

    Manager: *to me* “I’m going for a smoke.”

    Changing His Tune

    | AB, Canada | Crazy Requests, Musical Mayhem

    (I work at a radio station. I answer a call.)

    Caller: “Yeah, what’s this song you’re playing right now?”

    Me: “Why, it’s [name and title of song].”

    Caller: “Well, whatever it is, it’s bull-s***! I can’t believe you’d allow such a s*** song on the air. YOU SUCK AT YOUR JOB!”

    Me: “I’m sorry you feel that way, sir.”

    Caller: “Well, there’s only one way you can fix this. Play Kick Start My Heart by Motley Crue.”

    Me: “I can’t do that, sir. We don’t have that song.”

    Caller: “WHY THE F*** NOT?”

    Me: “We’re not a classic rock station, sir. As such, our selection of classic rock is rather limited.”

    Caller: “Look, I’m the voice of the people! And the people have decided that you suck, and the music you play sucks. So PLAY MY SONG!”

    Me: “As I said, sir, I can’t do that, because we don’t have it. The best I can do is pass that suggestion along to my boss, and if he agrees with you, we’ll get it. Perhaps you’d like to talk to my boss directly about this? I can transfer your call—”

    Caller: “SO YOU WANT ME TO DO YOUR JOB FOR YOU? JUST PLAY MY F****** SONG!”

    (He proceeds to call me and my station a variety of names until I get tired of him and hang up. This goes on twice a day for about a month. Every time one of the popular female artists of today comes on, he’ll call me up, cuss me out, and demand to hear ‘Kick Start My Heart.’ One day, the only Motley Crue song in our library, ‘Girls, Girls, Girls,’ comes up in the playlist. I play it, and he calls.)

    Caller: “So you finally decided to f****** listing to me and get Motley Crue. NOW PLAY KICK START MY HEART!”

    Me: “I can’t do that, sir. We don’t have it.”

    Caller: “I know you have Kick Start My Heart!”

    Me: “What makes you think that?”

    Caller: “Because you’re playing Girls, Girls, Girls! It’s on the same album! So if you have Girls, Girls, Girls, you’ve got to have Kick Start My Heart!”

    Me: “Sir, I took your concerns to my boss. I told him that the people were demanding that we add Kick Start My Heart to our library. After a lengthy exchange, he decided the only Motley Crue song I could have is the radio single of Girls, Girls, Girls.”

    (There is a lengthy silence from the other end of the line. Finally, he speaks, but instead of cussing me out, he has turned into an incredibly polite person.)

    Caller: “Oh, I didn’t know that. In all that time, you were actually listening to me, and taking my concerns. Hey, you did your best and thanks for that. By the way, love your station and love your show. Keep up the good work!”

    Price-Rise Of The Machines

    | OH, USA | At The Checkout, Crazy Requests, Technology

    (We recently had a coupon printer installed that gives out coupons to customers. It says “Please take your coupon” whenever it prints.)

    Coupon printer: “Please take your coupon.”

    Customer: “NO! SHUT UP! I’M NOT TAKING MY COUPON!”

    Me: “But… don’t you want your coupon? It’s good for 50 cents off a granola bar.”

    Customer: “I would rather pay full price than do anything a robot tell me to!”

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