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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    This Is Why We’re In A Recession, Part 23

    | The Netherlands | Crazy Requests, Money

    Customer: “I have a direct debit, but now you’re charging me extra costs. Why? You can just take the money from my account!”

    Me: “Well we tried twice, but the bank refused the payment. That’s why we sent you two reminders before adding the costs. Did you receive the letters?”

    Customer: “Probably, but I never read your mail because I have a direct debit.”

    Me: “But how are we supposed to let you know something is wrong if you don’t open the mail? We’re not sending you spam; we’re sending you a legitimate message.”

    Customer: “Yeah, but as I said I don’t read them. So, now I feel I don’t have to pay the costs, because I didn’t know the payment failed.”

    Me: “But we told you in the letters that the payment failed. Twice.”

    Customer: “I DON’T READ THEM. You should have let me know!”

    Me: “We did! How else were you expecting to receive our notices?”

    Customer: “I don’t know! I just think the costs shouldn’t be charged.”

    Me: “I’m sorry, but the costs are correct. You just told me that you received our letters, but you don’t read them. We let you know that the bill wasn’t paid and stated in our letters when the payment was due to prevent the costs. I am fully willing to discuss payment, but you will have to pay the costs.”

    Customer: “I am not happy about this. I was expecting more from you.”

    Me: “More? What were you expecting besides two letters?”

    Customer: “I don’t know. Just… more…”

    (The customer did end up paying the costs. I’m still wondering to this day what kind of ‘more’ he expected from us.)

    Related:
    This Is Why We’re In A Recession, Part 22
    This Is Why We’re In A Recession, Part 21
    This Is Why We’re In A Recession, Part 20
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    One Good Store Deserves Another

    | Lincoln, NE, USA | Crazy Requests

    (I’m stationed at the front register, and so most phone calls and customer questions go through me. An hour into my shift, the phone rings.)

    Me: “Thank you for calling Walgreens at [intersection]. How may I help you?”

    Caller: “What’s the address for the nearest CVS?”

    Me: “Ma’am, you’re calling Walgreens.”

    Caller: *irately* “Yes, and I want you to tell me where CVS is!”

    Me: “Well, I’m at [intersection], and there’s one right across the street, if that help—”

    Caller: *hangs up*

    (The incident is a little odd, but new customers come through my line almost immediately, and I forget about it. Three hours later, a customer comes in and heads straight for my register.)

    Customer: “What are the hours for the CVS pharmacy?”

    Me: “I’m not sure, ma’am. You’re actually in Walgreens.”

    Customer: *irately* “Yes, and I want to know the hours for CVS!”

    (At this point, I realize that this is the same customer I’d spoken to on the phone.)

    Me: “I don’t have any idea. We aren’t actually affiliated with CVS, but—”

    Customer: “GOD, you don’t have to be so rude to me! I’ll call your manager!” *storms out*

    You’ve Got The Wrong(est) Number – The Comic!

    | Not Always Right | Comics, Crazy Requests, Rude & Risque

    Stubs To Be You

    | CA, USA | Crazy Requests

    (I’m at a podium on a busy weekend afternoon tearing tickets. A customer comes back to the podium.)

    Customer: “I’d like my ticket back.”

    Me: “The ticket stub I gave you when you passed through is actually all you need.”

    Customer: “No, I need the other half back. I want to get a refund.”

    Me: “You actually don’t need the other half to do that. You can just go back up to box office with what you have and get a refund.”

    Customer: “I don’t see why it’s so hard for you to just give it back to me. I was here just a minute ago. Give it to me now!”

    Me: “I’m sorry, but I’m not going to be able to find your ticket. Dozens of other people have passed through behind you.”

    Customer: “Why won’t you just give me the other half of my ticket? It can’t be that hard. I want it back!”

    (I don’t know what to say at this point, so I open the drawer full of hundreds of torn tickets and look back up at her.)

    Customer: “Oh…”

    Snide Salad

    | Brooklyn, NY, USA | Crazy Requests, Food & Drink

    (I am a customer at a restaurant. I overhear an exchange while I am waiting for my pickup order.)

    Customer: “Waiter?”

    Waiter: “Yes ma’am, how can I help you?”

    Customer: “Where is my side salad?”

    Waiter: “Uh, ma’am?”

    Customer: “I said, where is my side salad?”

    Waiter: “You ordered a salad, ma’am.”

    Customer: “Yes, I know.”

    Waiter: “Salads don’t come with side salads.”

    Customer: “But it said on the menu that orders came with side salads.”

    Waiter: “It said in the entree section that orders came with salads, not in the salad category.”

    Customer: “I WANT MY SIDE SALAD!”

    Waiter: “I’m sorry, ma’am, but I can’t give you a side salad for your salad.”

    Customer: “This is unacceptable. Every time I’ve come here, I have received a side salad.”

    Waiter: “Have you ever ordered the salad as a main course before?”

    Customer: “No, but—”

    Waiter: “Exactly. We only provide side salads for things that are in the entree section. We do not give side salads to people who order salads.”

    Customer: “BUT WHY NOT?!”

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