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  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Deranged Exchange

    | Miami, FL, USA | Crazy Requests, Theme Of The Month

    (I work at an electronic cigarette store in a popular local mall. I have just returned from a month-long vacation. I’m counting inventory when a customer approaches.)

    Customer: “I bought this from you two weeks ago.”

    Me: “From me personally, sir? I’ve been on vacation for the last month, but I’d be happy to help yo—”

    Customer: “Yes. I’m sure it was you. The product isn’t working.”

    Me: “Can I take a look? Often times it’s a quick fix.”

    Customer: “No. I’d just like to exchange it.”

    Me: “Okay, sir. Do you have your receipt?”

    Customer: “No. Just give me a new one.”

    Me: “Sure. Let me see if I can diagnose the problem and perhaps you can keep the one you have after all. If not I’ll be happy to replace it.”

    Customer: “I didn’t bring it with me.”

    Me: “…”

    Customer: “Well? Are you going to exchange it?”

    Me: “Unfortunately I’m unable to process an exchange without you giving me the product back.”

    Customer: “Just give me another one for free!”

    Me: “Sir, as I stated, I unfortunately cannot give you a new product for free without receiving the old one from you.”

    Customer: “Fine. In that case I’d like to return it.”

    Me: “Again, sir. I cannot give you back your money if you do not have the product to return to me.”

    Customer: “NOBODY TOLD ME THAT! THEY SAID I COULD COME BACK AND RETURN IT WITHIN TWO WEEKS, AND IT’S BEEN TWO WEEKS!”

    Me: *remaining calm* “So, let me get this straight: you want to return your product and get your money back, but you don’t have the actual product to ‘return’ to me?”

    Customer: “YES! WHY IS THIS SO F****** DIFFICULT?! GIVE ME MY MONEY OR I’LL KICK YOUR A**!”

    (The man pushes me. I am a bit shocked that this has escalated so quickly but I keep my composure.)

    Me: “I’m sorry, but that will not be possible.”

    Customer: “YOU ARE ALL A BUNCH OF LIARS AND CHEATS! I WILL CALL THE POLICE!”

    Me: “I would be happy to provide you with the number of the local police department if you’d like. Then when they get here you can explain to them how you assaulted me and threatened to ‘kick my a**’ when I very nicely explained that I cannot process a return for an item that you are not actually returning.”

    Customer: “…”

    Me: “So, would you like that number? Or I can call if that would be more convenient for you, sir.”

    Customer: “Well… F*** you!” *storms off*

    Me: *yelling to the customer as he leaves* “You have a pleasant evening, too, sir!”

    Going To Great Pains

    | NC, USA | Crazy Requests, Health & Body, Wild & Unruly

    (I work as a nurse for outpatient procedures. A patient has come in for a not-very-painful procedure, and has already received all of the drugs that we can safely give her for pain. This amount would have had a normal person sleeping by now.)

    Patient: *screaming like she’s being tortured*

    Me: “Oh, sweetheart, I know this is hard.”

    (I put my hand in hers.)

    Me: “Here. Try and breathe, and squeeze my hand.”

    (She throws my hand away from her.)

    Patient: “I don’t want your f****** hand. I WANT MY GODD*** DRUGS!”

    Salad With A Side Order Of Obnoxiousness

    | Jacksonville, Fl, USA | Bad Behavior, Crazy Requests, Food & Drink

    (I am a waitress at a pizza restaurant. We use a number system to place orders. Each ticket gets a number to put on their table for us to bring the food to them. My boss, the cook, has two different orders of the same salad, one small for table four, and one large for table five, which is supposed to be shared.)

    Boss: *handing me the large* “This one goes to table four.”

    (I take the salad to the table and come back to pick up the next order.)

    Boss: *handing me the small* “Actually, this one goes to four. The other one goes to five.”

    Me: “I took the other one to four already!”

    Boss: “Then go get it back!”

    (I go over to the table with the new salad. Luckily they have not eaten it yet.)

    Me: “I’m very sorry, but I gave you the wrong salad. This one’s yours.”

    Customer: “What’s the difference?”

    Me: “The one I gave you is a large. It’s supposed to be shared. You ordered a small. The large is for the next table over.”

    Customer: “Oh, okay.”

    (The customer takes the small salad from me. I reach for the large salad, and the customer picks up her fork, licks it, and sticks it in the salad.)

    Customer: “You gave it to me, so it’s mine. Where’s my pizza?”

    Customer At The Other Table: “We’re still going to need that salad.”

    (I was speechless. I went back to my boss and told him what happened. He then yelled at me for not stopping the customer. Then he refused to make another salad. Table five came back inside to get a refund on the salad, which meant the boss had to come over. I got yelled at again for ‘not making them pay for it.’ I quit after that.)

    Sadly It Isn’t Illegal To Be An Idiot

    | KY, USA | Crazy Requests, Extra Stupid, Technology

    (I work at a small, locally owned electronics store. 95 percent of my job is putting customer’s old home movies on DVD, but since we’re located downtown, I get a good deal of work from law firms as well. One day, a known customer comes in. He’s always slightly annoying to deal with, but he’s friends with the owner.)

    Me: “What can I do for you today, Mr. [Customer]?”

    Customer: “My lawyer gave me these videos but they won’t work in my DVD player.”

    Me: “Okay. Let me take a look at them real fast.”

    (I put the disc in my computer and notice it’s in an obscure format that needs a specific software that’s used exclusively in the legal system.)

    Me: “I see the issue. These won’t work in any DVD player. You need a specific computer software to view these.”

    Customer: “I don’t own a computer.”

    Me: “Well, that’s fine. I can easily convert these into a format your DVD player can read.”

    Customer: “Great. Can I get six copies of it?”

    Me: “Sure thing. I should have it ready for you tomorrow morning.”

    (I take the discs, make a DVD out of the video and the make the requested copies. The next day, the customer picks up his order along with the original discs his lawyer gave him. About a week later he returns.)

    Customer: “These discs don’t work.” *hands me the originals*

    Me: “These are the discs your lawyer gave you.”

    Customer: “Yeah, they won’t work in my DVD player.”

    Me: “Right. Remember I told you need a computer to view these discs?”

    Customer: “But I don’t have a computer! All the other discs you gave me work fine. Why won’t these work?”

    Me: “Sir, I can’t change the information on these discs. Once the disc is written, it can’t be altered. That’s why I gave you new discs that can be played on a DVD player.”

    Customer: “Well, these are no use to me. I need something that works on my player.”

    Me: “I can do it again if you want. But since there was nothing wrong with the other discs, I’ll have to charge you again.”

    Customer: “That’s fine. I need three copies this time.”

    Me: “Sure.”

    (Once again I complete his order and have it ready for him next day. This time, to avoid confusion, I put a post-it on the originals that says ‘Must Have Computer.’ Another week passes, and he returns again.)

    Customer: “These still won’t work in my player.”

    (He hands me the discs. Right on top is my post-it note.)
    Me: “Sir, we’ve already been through this! You must have a computer to use these discs!”

    Customer: “I don’t understand.”

    Me: “These discs are in a different format. Your player won’t recognize these. That’s why we made the other discs. Twice now.”

    Customer: “Yeah, those all worked fine.”

    Me: “So why don’t you just use one of those?”

    Customer: “I gave them all away. But I need these videos for a lawsuit I’m in.”

    Me: “So you want me to do this a third time?”

    Customer: “Yeah.”

    (This time, I don’t wait. I have the customer sit next to me as I go through the whole process step by step. Once the disc is finished burning, I put it into one of our DVD players to show him it does work. I once again hand him his new disc and the original, and once again charge him. Another week passes. I’m coming back in from my lunch break when my boss approaches me.)

    Boss: “Mr. [Customer] dropped by while you were out. He said there was a problem with these discs.”

    (He hands me the discs. My post-it note still sits on top. This time I don’t say a word. I simply take the discs, sit them on a shelf in my office, and there they sit to this day. The customer never asked about them again.)

    Weathering The Storm Of Stupidity

    | NH, USA | Crazy Requests, Hotels & Lodging

    (I’m the night auditor at a small hotel. It’s four am, and a thunderstorm is passing through the area. The phone at the front desk rings.)

    Me: “Front desk. How can I help you?”

    Caller: “What was that loud noise that woke me up?”

    Me: “There’s a thunderstorm going through the area right now.”

    Caller: “Can you make it stop?”

    Me: “Ma’am, if I could control the weather, I would rule the world.”

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