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  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    A Cash Flow Returns To The Source

    | Lenoir City, TN, USA | At The Checkout, Crazy Requests, Language & Words, Money

    (I’m working the customer service desk and have a problem with a customer who keeps calling, in spite of being told the answer to his question several times. Frustrated, when he calls again I ask my coworker to answer. She puts him on speaker.)

    Coworker: “Customer service. How may I help you?”

    Caller: *slurring his words* “I need to return my fridge!”

    Coworker: “Okay.”

    Caller: “Yeah, and I paid $400 for it, and I found a used one for $200. I want my money back!”

    Coworker: “Okay. Do you have your receipt?”

    Caller: “No, but I have my credit card.”

    Coworker: “Okay. We can put it back on that.”

    Caller: “No! I want that in cash!”

    Coworker: “Sir, that’s impossible. You paid for it with a credit card, so you get the money back on your credit card.”

    Caller: “But I paid it off with CASH!”

    Coworker: “Even so. The money has to go back on the card.”

    Caller: “Well, f*** it, b****!”

    Coworker: “I’d rather not. I don’t think you’re my type.”

    (The caller swears again and hangs up.)

    Coworker: *to me* “See? With idiots, you have to be clever. It confuses them.”

    Calling About His C-Pee-Yew!

    | England, UK | Bizarre, Crazy Requests, Extra Stupid, Technology, Theme Of The Month

    (I work for an IT company that provides technical support for IT equipment to customers.)

    Me: “Welcome to the [Company] support desk. You’re speaking to [My Name]. How can I help?”

    Customer: “My toilet is broken.”

    Me: “Sorry, can you repeat that? You called an IT support desk about a toilet?”

    Customer: “Yes, my toilet is blocked. Can you fix it remotely?”

    Me: “Sorry, sir. I am unable to remote on to your toilet to unblock it. You will need to call a plumber if it is that bad or use a plunger.”

    Customer: “You are supposed to be a support desk. You are not being helpful. Don’t you worry. I will call back and get another agent to help.” *click*

    (The customer did call back. The manager got on the other agent’s phone, and basically laughed down the phone at the customer, asking if he has turned the toilet off and on again, or reinstalled the cistern.)

    Separate Yourself From Sense

    | Madison, WI, USA | At The Checkout, Crazy Requests, Extra Stupid, Food & Drink

    (I work as a cashier.)

    Customer: “Hi. I’d like to do two separate transactions.”

    Me: “No problem!”

    (The customer divides her groceries into two piles. I finish the first, total it, and she pays. I begin to ring up the second order.)

    Customer: “WHAT are you doing?!”

    Me: “Uh… I just completed your first order, so now I’m doing your second.”

    Customer: “But WHY did you separate them?”

    Me: “Because… you told me to?”

    (At this point, the customer behind her starts giggling.)

    Customer: “… Oh.”

    Hoping To Bend The Law

    | USA | Crazy Requests, Criminal/Illegal, Money

    Me: “Good morning. [Law Firm].”

    Caller: “I was wondering if [Lawyer] could give me some advice on getting alimony after my divorce.”

    Me: “I’m sorry. [Lawyer] does not offer free legal advice. Her hourly rate is [rate], and I can schedule you a meeting for [set price].”

    Caller: “I’m not really looking to pay. Can you give me advice?”

    Me: “I am not a lawyer, thus am not qualified to give legal advice. I would hate to steer you wrong.”

    Caller: “Well, what if I told you what I wanted to know, you asked [Lawyer], took notes, and then you called me back?”

    Me: “No, ma’am. I will not do that.”

    Caller: “This is very poor customer service!” *hangs up*

    Completely Off His Trolley

    | Perth, WA, USA | Crazy Requests, Extra Stupid

    (I am opening the supermarket. A customer drags two locked trolleys over to me from the trolley bays.)

    Customer: “I’ve got two trolleys, but I only want one.”

    Me: “It’s okay. Just take them back to the bays, put the plug back in, and then put your coin in the first trolley, not the second one.”

    (I continue to unlock the bollards blocking the front door and as I take it inside I see the customer is still standing there.)

    Me: “I can’t help you here. You need to take it back to the trolley bays.” *gesture to where he’d gotten his trolley*

    (The customer just stands there, right in front of the door, where I needed to place the mat.)

    Me: “Sir, just take the trolleys back to the trolley return and I’ll help you in a sec. I just need to put the mat down.”

    (After several seconds, I give up waiting for him to move and guide him and his trolleys back to the bays, carrying the rolled up mat.)

    Me: “Now, just pop the plug back in, take your dollar, and put it in the first trolley.”

    Customer: “What plug?”

    Me: “The one from the next trolley. It’s on the chain in front of you… The red thing… on the chain… The one you pulled out after you put your coin in…”

    (I give up completely. Juggling the mat in one hand, I manage to take the plug, insert it back into the trolley with his coin, take his returned dollar coin out, put it in to the first trolley for him, and remove the plug. I turn back to the door and just as I’m about to roll out the mat he comes over with his trolley and stops, RIGHT IN FRONT OF THE DOOR.)

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