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  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Double Take Required

    | Wausau, WI, USA | At The Checkout, Crazy Requests, Extra Stupid

    (I’m rather short, 5’3″, a bit heavy, and have short black hair and dark eyes. My coworker is lean, tall, almost 5’10″, and has red hair and hazel eyes. The only similarity we have is that we both wear glasses. Even on this day I was wear a black uniform top and she was wearing a pink one, in honor of Breast Cancer Awareness month. We just switched off so she can go home.  I hop on the register.)

    Customer: *coming up to the checkout* “I couldn’t find it. Are you sure it’s there?”

    Me: “Um, what are you looking for?”

    Customer: *getting angry* “I already told you! Did you really just forget? Honestly!”

    Me: “Ma’am, I just started my shift.”

    Customer: “No! I just talked to you! You told me where I could find this!” *thrusts a small plastic bag with a jewelry finding in it*

    Me: “Oh! Jewelry findings are the first row of jewelry and go straight back to the wall, ma’am.”

    Customer: “That’s not what you said before!”

    Me: “Ma’am, I just got here.”

    Manager: *coming up since she heard the yelling* “Is there a problem?”

    Customer: “This cashier is being rude and is lying to me!”

    Me: “Ma’am, I am sorry my coworker has told you the wrong section, but she was the one that helped you. I just started.”

    Customer: “Right there! Lying!”

    Manager: “Actually, she’s right. She did just clock in.”

    Customer: “Oh… well… You two just look so much alike!” *storms off*

    Manager: “Who did you relieve?”

    Me: “[Coworker].”

    Manager: “YOU TWO LOOK NOTHING ALIKE! AND SHE’S IN PINK!”

    The Mother Of Bad Decisions

    | SD, USA | Bizarre, Crazy Requests, Family & Kids

    (I am working at the customer service desk at the grocery store in my town. It’s about three in the afternoon, and I’m an hour into an eight-hour shift. I am alone at the front of the store, when a customer that I do not know comes up to me.)

    Me: “Hello. What can I do for you today?”

    Customer: “Hey, I need a babysitter for my kid tonight. Can you come and do it?”

    (I’m a little taken aback but give her a smile anyway.)

    Me: “Oh, I’m sorry but I am working the closing shift tonight.”

    Customer: “Great! Who is supposed to watch my kid tonight? I have very important plans!”

    Me: “I’m sorry, ma’am, but there’s nothing I can do to help you.”

    Customer: “Thanks a lot! You just ruined my entire night! Teenagers today are so lazy and worthless!”

    (I stare at her open-mouthed as she stomps away. A few minutes later, I see her ask another one of my coworkers, whom politely declines, because she’s also working all night. The customer rushes out of the store cussing, leaving her full cart of groceries behind.)

    Pot Calling The Kettle Black, Slowly

    | CA, USA | At The Checkout, Crazy Requests, Extra Stupid

    (I’m working the drive-thru. I’ve just finished taking an order that took about a minute and a half to get down as the customer was unsure of what they wanted and ordered some items requiring clarifications. I talk to the next car in the line.)

    Me: “Hi, welcome to—”

    Customer: “I’d just like to say that I waited too d*** long. It’s awful how long I’ve had to wait and I sat there waiting so long and all I want are two ice cream cones!”

    Me: “I’m sorry about that. Your total is [total] at the first window. Please—”

    (The customer drives forward as I’m still talking and ultimately ignores me.)

    Me: *at the window* “Hi, that’ll be [total].”

    Customer: “I didn’t mean to sound rude, but that wait was far too long!”

    Me: “And again, I’m sorry about that, but the wait is also a matter of the customer ahead of you.”

    Customer: “That was still too long! Do you know how much gas I probably wasted just sitting there, waiting? Any other business would be ashamed of making me wait that long!”

    (There is a pause as the customer then digs through her purse for her wallet. After maybe a minute, during which other customers have lined up behind her, waiting to pay:)

    Customer: “What was my total?”

    Platinum Member, Bronze Behavior

    , | MN, USA | Crazy Requests, Extra Stupid, Food & Drink

    (I work at a concession stand/food court inside a casino. At this casino, we have player cards with different levels depending on the amount of money a customer spends. A regular with the highest level (platinum) card comes at least twice a week to the Asian stand. Every time we see her the conversation is the same.)

    Customer: *very rudely* “I want a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried extra soft, to go.”

    (She orders this exact thing every time.)

    Me: “All right, ma’am. That will be [total]. Thank you, and do you have your card for discount?”

    (I swipe her player card for a discount, she pays cash, and then waits for her order. Her order comes up fresh from the wok, and I check the order EXTREMELY well to make sure that everything is in order. The customer is waiting at the counter tapping her foot impatiently. I give her the box and wish her a good day. 10 minutes pass before she comes back, red faced and angry. She’s maybe taken one bite from her food.)

    Customer: “This isn’t what I ordered! I ordered a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried EXTRA soft, to go! I want to speak with [Manager] immediately!”

    (The order WAS exactly how she ordered it. That’s why we always check the order for her.)

    Me: “I’m so sorry, ma’am. Let me grab [Manager] and we’ll make you a new one right away!”

    Customer: *smiling smugly* “Thank you, sweetie.”

    (The manager comes out and has a quiet discussion with the upset platinum customer.)

    Customer: “My food was old, and cold, and you put things in the rice that I didn’t order. Everything was just wrong!”

    Manager: “Perhaps you would care to fill out a comment card, and I will take care of the issue.”

    (Meanwhile, I am in the back talking with our chef about the customer. Our chef is obviously a little upset that the customer can do this so consistently because she’s a platinum member, so we cannot turn away her service. We agree that nothing is wrong with the food and throw it in the microwave to warm it up. I go back out and hand the food to the customer, who is handing the comment card to my manager.)

    Me: “I’m so, so sorry that happened. Here. Look it over to make sure it’s right this time.”

    (She looks it over and nods.)

    Customer: *still smug* “This is exactly how I wanted it, honey. Thank you for making another one!”

    (My manager waits a few moments to make sure the customer is well on her way before throwing the comment card in the trash.)

    Manager: “She comes in here every week and does that!”

    Small Fry Looking For The Big Wig

    | Nashville, TN, USA | Crazy Requests, Extra Stupid

    (A customer wants a blender.)

    Manager: “I’m sorry, sir. We are sold out of those blenders.”

    Customer: “Well the sign on the shelf says [special price], so I should get this blender for [special price]!”

    Manager: “I’m sorry, sir, but I can’t do that. It’s not the same blender as the ones that were on sale, and we are sold out of the blenders that were on sale.”

    Customer: “This is just outrageous! Who can I talk to so that I can file a complaint? What’s your store number? I’m going to report you!”

    Manager: *very professional, but now with sharper tone* “Here is the number for our customer service hotline. They’ll be happy to take your call. Our store number is [number].”

    Customer: “No, I want to talk to your CEO!”

    Manager: “Sir, this is the number that you can call to file complaints.”

    Customer: “All right.” *takes number* “Yes, I want to speak with your CEO.”

    (The customer walks away, talking on the phone.)

    Me: *after a few minutes* “Yeah, my laptop crashed the other day, so I called Bill Gates. That guy knows customer service.”

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