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  • February Theme Of The Month: Hazardous Customers!
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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    The Poster Child For Unreasonableness, Part 2

    | USA | Crazy Requests, Family & Kids, Tourists/Travel

    (This customer has spent 10 minutes complaining about minor things from her recent cruise from the weather to the color of the carpet.)

    Customer: “Also, every night at dinner the unruly children we sat with would cry, whine, and pitch a fit. It wasn’t the upscale experience we expected and ruined our entire cruise.”

    Me: “I’m sorry to hear that. As you are traveling again this year, I can certainly have a bottle of wine sent to your room for the inconvenience.”

    Customer: “I hope you’ll do the same for my sister and her family. She always travels with us, so it would only be fair.

    Me: *pulls up reservation* “I see you were scheduled to sit with her and her three children on the last cruise. Did they not accommodate you to dine together?”

    Customer: “Oh, yes. We had a table of six.”

    Me: “… So the unruly children?”

    Customer: “Her bratty kids should never have been allowed in the dining room!”

    Related:
    The Poster Child For Unreasonableness

    Roadkill Is A Feline-y

    | UK | Crazy Requests, Pets & Animals, Transportation

    (I’ve just started working on the reception and a customer comes rushing in.)

    Customer: “Oh, my god, you have to help. I’ve just run over a cat!”

    Me: “I think the vet is still in the building. If you bring the cat straight through to the back I’ll run and get him.”

    Customer: “I don’t have it with me!”

    Me: “Is someone else bringing it in? How injured is it? We can get everything ready.”

    Customer: “I don’t know. It’s on [motorway at least 10 miles away], and I just wanted you to let the owner know.”

    Me: “So… you hit it on the motorway? And you want me to find the owner and let them know?”

    Customer: “Yes, please. I already feel terribly guilty and would feel worse knowing the owner didn’t know.”

    Me: “Okay, I’ll do my best. Thanks?”

    Making A Meal Out Of It, Part 2

    | Pekin, IL, USA | Crazy Requests, Food & Drink, Holidays

    (I work in the deli section. The deli has special holiday dinners you order and take home. All customers are told their order is pre-cooked; they just need to warm it up. Lots of customers call and say that they were under the impression that their meal would be hot, but one customer took the cake on that…)

    Me: Thank you for calling [Store]. How can I help you today?

    Caller: “I ordered one of your holiday meals, and I am not happy with it.”

    Me: “Can you explain what made you dissatisfied, Ma’am?”

    Caller: “I thought it would be hot.”

    Me: “No, Ma’am. All of the holiday meals are pre-cooked. You just have to heat them up.”

    Caller: “No one told me this!”

    Me: “Ma’am, did you place the order yourself?”

    Caller: “Yes, but no one said anything about ME having to cook!”

    Me: “Ma’am, whoever took your order should have made it clear that you don’t have to cook, just use the warmer setting on your oven, or use a microwave. If you received a copy of your order form, it also clearly states that you just heat and serve.”

    Caller: “Fine. That is not such a big problem, but I paid $50 for this, and it’s not complete!”

    Me: “What is missing from your order? We can locate it, and have it ready for you to pick up from [Store] within twenty minutes.”

    Caller: “The dishes.”

    Me: “Excuse me, ma’am?”

    Caller: “The DISHES! You know the white china in the ad? Isn’t it included? I paid $50, and you lousy workers didn’t cook it for me, OR give me the CHINA I PAID FOR!”

    Me: “Ma’am, you don’t get dishes with the meal. Only the food.”

    Caller: “Why charge me so much if you aren’t going to provide everything? Take it off the d*** ad, then! You are misleading the public!” *click*

    Related:
    From Not Always Friendly:
    Making A Meal Out Of It

    Seems To Have Enough Baggage Already

    | MA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am in the middle of ringing up Customer #1, when the next person in line dumps her purchases on the counter. She then seems to notice the items I am scanning for Customer #].)

    Customer #2: “Those aren’t mine.”

    Me: “I know. I’ll be with you as soon as I’m done.”

    Customer #2: *looks annoyed*

    (Customer #1 only has a few items that are easily carried by hand, so I ask him whether he wants a bag or not. As soon as he leaves, I start to scan Customer #2’s items, and bag them for her as well. She has several small items.)

    Customer #2: *clearly offended* “Why didn’t you ask me if I wanted a bag?”

    Me: “Sorry?”

    Customer #2: *gestures towards the retreating back of Customer #1* “You asked HIM if HE wanted a bag! Why wouldn’t you ask me the same thing?”

    Me: “Um… I figured you might need one?”

    Customer #2: “You should have asked!”

    Me: “I’m sorry. Would you like a bag?”

    Customer #2: “OF COURSE I want a bag!”

    Refunder Blunder, Part 6

    | MT, USA | At The Checkout, Crazy Requests, Extra Stupid, Money

    (I work the customer service and return desk and am in the process of returning several items of clothing for a customer because they did not fit her children. Before I can finish the transaction and hand her back her money, she hands me a coupon.)

    Customer: “When I bought these items, the cashier didn’t scan my coupon. Can you just do it now?”

    Me: “… I’m sorry?”

    Customer: “Just take this coupon off during the return for me. I wanted to use it.”

    Me: “Ma’am, this is a return transaction, I can’t use a coupon on a return.”

    Customer: “Then return my items and resell them to me with the coupon!”

    Me: “So you want me to return your items, resell them to you with your coupon, and then return them a second time?”

    Customer: “Yes!”

    Me: “Knowing that if I resell you the items with the coupon, you will receive less money back on the second return because of it?

    Customer: “Yes!”

    (We had to have a manager explain to her that it wasn’t worth it to do all that just for a coupon.)

    Related:
    Refunder Blunder, Part 5
    Refunder Blunder, Part 4
    Refunder Blunder, Part 3

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