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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    An Irregular Appointment

    | UK | Crazy Requests, Health & Body, Theme Of The Month

    (I work in a hair salon and take a phone call.)

    Me: “Hello. How may I help?”

    Customer: “I need an appointment with [Stylist] for a haircut.”

    Me: “Okay. When would you like to come in?”

    Customer: “Whenever works for [Stylist].”

    Me: “Okay. How about tomorrow at 3 pm?”

    Customer: “No. Can’t do that.”

    Me: “Friday at 10?”

    Customer: “No. Can’t do that.”

    (This goes on for a while.)

    Customer: “I can only do [specific date, a Saturday; our busiest time].”

    Me: “I’m afraid [Stylist] is fully booked that day. How about [Other Stylist]?”

    Customer: “I always see [Stylist].”

    Me: “Okay…”

    Customer: “They have nothing?”

    Me: “Sorry. They are fully booked.”

    Customer: “I have been seeing them for years.”

    Me: “Okay…”

    Customer: “Can you not move the other clients around?”

    Me: “Not really. How would you like if we moved you around for someone else?”

    Customer: “You wouldn’t do that. I’m a regular.”

    Me: “According to your record, you’ve been to see us three times. The clients booked in have been coming for the last six years.”

    Customer: *click*

    A Compete Idiot

    , | Liverpool, England, UK | Crazy Requests, Food & Drink, Theme Of The Month

    Customer: “Where do you keep [Competitor Store] branded beans, please?”

    Me: “I’m sorry, madam. We don’t carry our competitors lines. We only stock our own branded goods.”

    Customer: “That’s silly. You could make money selling other stores’ goods.”

    Me: “That’s an interesting concept. I wonder why no one has thought of it before?”

    Customer: “Well, it’s all the same stuff inside anyway. They just use their own brand labels.”

    Me: “In that case, would you like to try our own brand beans?”

    Customer: “Oh, no. I prefer [Competitor Brand] beans. They taste much nicer.”

    This Diet Is Really Going Against The Grain

    | MN, USA | At The Checkout, Crazy Requests, Food & Drink, Theme Of The Month

    Customer: “Excuse me. You used to stock a drink in the cooler. It was tea. It had no carbs.”

    Me: “I’m sorry. We probably don’t have any more. Sometimes they cycle out drinks that don’t sell very well.”

    Customer: “It was tea. It had no carbs.”

    Me: “I think I know the one you’re thinking of. If it’s not in there, then we’re out. We have some iced tea brewed up if you would like to try that.”

    Customer: “How do I know that it doesn’t have carbs?”

    Me: “I brewed it myself. I can promise you that there are no carbs.”

    Customer: “I want the other tea! You know that soda in there has 33 carbs! You should really stock more options for customers who don’t want to have so many carbs.”

    Me: “I’d be happy to give you some of our iced tea, or some water.”

    Customer: “Ugh! I don’t want any of that. I want the old tea.”

    Me: “Sorry! Is there anything else I can help you with today?”

    Customer: “Yes! I’ll have a large cookie.”

    Deciding On Which Managerial Post Is Splitting Pink Hairs

    | TX, USA | Crazy Requests, Health & Body, Theme Of The Month

    (I have bubblegum pink hair. I manage two stores in the general area, and I am an assistant district manager. Our products are quite pricey, so we tend to have ‘higher end’ customers.)

    Me: “Welcome to [Company]. How can I help you?”

    Customer: “What the h*** is wrong with your head?!”

    Me: “I’m not sure. Is there anything I can help you find?”

    Customer: “H***, no! You should be ashamed of that hair color!”

    Me: “I’m quite sorry, but, again, do you need any help?”

    Customer: “Your hair is obscene! Let me talk to your manager!”

    Me: “I am the manager, ma’am.”

    Customer: “What?! Fine, you smarta** b****! Let me talk to YOUR manager!”

    (I calmly bend down and switch to my ‘assistant district manager’ tag, and face the customer again.)

    Me: “All right. How can I help you?”

    (The customer turned red and she left without a word.)

    The Nation’s Reading Is A Blockbuster Problem

    | Tampa, FL, USA | Crazy Requests, Extra Stupid, Movies & TV, Theme Of The Month

    (I am working the register at our store and getting ready to ring up a customer’s rentals. When I pull up her account I notice she has some late fees from her previous rentals.)

    Me: “Okay, ma’am. It looks like you have a balance of $8.54 from your previous rentals that we need to take care of.”

    Customer: “That’s not possible. I brought ALL of my movies back on time!”

    Me: “All right. Give me a moment to look at you account history to see what happened.”

    (This takes just a couple of seconds, but the customer has already started to complain about me wasting her time.)

    Me: “Okay, ma’am. I’ve found the problem. You checked out three movies that had a five-day term, and two new releases that were one-day rentals. You kept the one-day rentals out an extra day which is where the late fee came from.”

    Customer: “Well, somebody should have explained that to me when I rented them! How was I supposed to know they were one-day rentals?!”

    Me: “While I concede that it is possible that one our staff forgot to mention it to you, ma’am, the rental terms are clearly marked on the price sticker on the movie, on the receipt, and on signs everywhere throughout the store.”

    Customer: “You actually expect your customers to read!? No wonder you’ve had to close so many stores!”

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