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  • November Theme Of The Month: Black Friday!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Won’t Take A Back-Seat In These Proceedings

    | RI, USA | Bad Behavior, Crazy Requests, Family & Kids

    (My younger sister and I are attending a concert given by a popular holiday rock band in a local city. Five minutes into the concert a woman and man come up to my sister and me.)

    Woman: “You’re in our seats.”

    Me: “How can that be possible? I had an usher show us to our seats.”

    Woman: “I don’t care. You’re in our seats!” *she turns to the man she’s with* “Go get an usher so they can show these children to their proper seats!”

    (A few moments later the man returns with an usher.)

    Usher: “What seems to be the problem here?”

    Woman: “These little girls are in our seats! I want you to escort them to their proper seats! I can’t believe you let unsupervised children into a concert!”

    (Before the usher could say anything I interject.)

    Me: “Ma’am, I am a student at a local college and therefore I am not a child. I am 23 years old and more than old enough to act as a legal guardian for my younger sister. I had an usher show my sister to our seats; therefore I do not believe that I am in your seat. I will, however, cooperate with the usher on this matter so we resolve it quickly and enjoy the rest of the show.”

    (I hand my ticket to the usher and the woman reluctantly does the same.)

    Usher: “Ma’am, these young women are in their proper seats. Your seats are on the other side of the entry way.” *she turns to my sister and me* “I apologize for the confusion and the trouble. Please enjoy the show!”

    (When the couple and the usher walked away, the people around me gave me a small round of applause and a ‘you go girl!’)

    Failed With Flying Colors

    | Wollongong, NSW, Australia | Crazy Requests, Extra Stupid

    (Our jewellery cabinet is sorted into a colour display with each shelf being solely dedicated to one colour. A customer beckons me over.)

    Customer: “Excuse me, I’d like to look at the turquoise jewellery please.”

    Me: “Of course, which ones would you like to see?”

    Customer: *pointing at the turquoise shelf* “The turquoise ones.”

    Me: “Which ones in particular?”

    Customer: *pointing again* “The turquoise jewellery.”

    Me: “Ma’am, all of the jewellery on that shelf is turquoise. I’m finding it hard to see which one in particular you’re looking at. Would you be able to describe it for me?”

    Customer: “Oh, of course they are!”

    (She bends towards the shelf, squints at it, and jabs the glass with her finger.)

    Customer: “The turquoise one!”

    Me: “…”

    (Ten minutes later we figured it out.)

    Unable To Deliver On That Promise

    | Orlando, FL, USA | Crazy Requests

    (I work in the deli section of a store located near an attractions district, where an entertainment company known for its mouse mascot has a strong presence. Today, we get a phone call.)

    Me: “Deli department. [My Name] speaking. Can I help you?”

    Caller: “Hello. I have your party platter menu here and I’d like to order a supreme sandwich platter and a large wing platter.”

    Me: *filling out the order form* “All right, just give me one moment to take that down… and your total will be [amount]. Now I just need a little information. Your name, please, ma’am?”

    Caller: “[Caller].”

    Me: “And when will you be coming to pick up the order?”

    Caller: “Oh, I don’t want to pick it up. I want it delivered to my room at [Fancy Hotel owned by Mouse Company].”

    Me: “Uh… I’m sorry, we don’t make deliveries.”

    Caller: “Don’t be ridiculous. The [Fancy Hotel] brochure clearly states that room service is available 24/7.”

    Me: “Well, they’re probably talking about from their own food service department, ma’am. This is [Grocery Store].”

    Caller: “I am QUITE AWARE of whom I am speaking to. The hotel promises room service, and that’s what I want. Now, I want you to deliver my order to [room] at [Fancy Hotel] by five pm tomorrow, or I will file a complaint with hotel management!”

    Me: “Once again, ma’am, I’m sorry, but we don’t make deliveries. We are not affiliated with [Fancy Hotel] in any way.”

    Caller: “OF COURSE YOU ARE! [Mouse Company] owns everything around here! You said your name was [Name similar to mine]? Well, I am going to personally make sure [Mouse Company] FIRES YOU!”

    Me: “Well, I hope you’ll tell [Mouse Company] how sorry I am for the inconvenience.”

    Seeing The Funny Side Of The Complaint

    | TX, USA | Bizarre, Crazy Requests

    (I am the assistant manager at a video rental store in a very small town. Most of the people who work here are friends outside the job. The store manager calls me and another girl into his office because there has been a complaint from a customer. He has to work really hard keeping a straight face while he tells us:)

    Manager: “A lady has complained that you were smiling too much while you worked. I made her repeat herself twice because I couldn’t figure out what her complaint was. She got mad and said ‘your employees enjoy their jobs too much; work shouldn’t be fun!'”

    (Since it was such a small town, it wasn’t very hard to figure out who the sour puss was and we made sure to put on our super serious faces whenever she came in. I’m not sure how effective it was since we’d always dissolve into fits of giggles whenever she wasn’t looking.)

    Wasn’t Banking On Banking

    | Edinburgh, Scotland, UK | Crazy Requests, Money

    (Our credit service involves payment through a bank rather than to ourselves. Being a business, we put this on our website and on the front and back of customer’s monthly statements.)

    Customer: “I need to make a payment.”

    Me: “Okay, well, we can’t take it over the phone; it has to done through a bank.”

    Customer: “Really?”

    Me: “That’s what it says on the statement you have there.”

    Customer: “I can’t believe it in this day and age!”

    Me: “It’s because our accounts are based overseas, so the banks handle the currency difference.”

    Customer: “How do I do that then? I don’t understand!”

    Me: “The full instructions are on your statement. It’s just like paying us but paying your bank instead.”

    Customer: “So what do I do?”

    Me: “Just phone your bank.”

    Customer: “It’s so inconvenient!”

    Me: “I assure you it’s not. It’s the same as what you were about to try with me, but with your bank instead.”

    Customer: “Well, they don’t operate 24 hours a day.”

    Me: “And neither do we.”

    Customer: *click*