Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • The Offer Is Sub-Standard
    (1,744 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Her Number Has Been (Tali)Banned

    , | USA | Bad Behavior, Crazy Requests, Money, Politics

    Me: “Thank you for calling [Company]; my name is [Name]. How can I help you?”

    Caller: “Yes, I’d like to go over my bill; it’s higher than normal! Why are you double charging me!?”

    Me: “Alright, let me pull up the bill and I’ll help you with that. I see here that we have voice overage of 347 minutes totaling $138.80. Add that to your regular bill and the taxes involved and that’s why it’s so high. Would you like me to increase your plan allowance to prevent this in the future? I see based on an analysis of your account that this seems to be happening every mo—”

    Caller: “No, I want you to credit that back to me! I’ve been with [Company] for 30 years! You owe me at least that for all the money I’ve spent for your services.”

    (I note that she’s been with us for nine months, the last six of which she has gone over her allowance, and the last five of which she has received a credit for. Based on notes, it was because she was persistent and demanding and it was done to get her off the phone.)

    Me: “Ma’am, I understand how frustrating this can be; however in the last five months you have received credits for your overages. You’ve been advised of how to know when you’re going over, and based on that, it’s only $20 more for the next tier of minutes. Considering your overages, I’d be willing to rerate you as if you had been on that plan and issue a credit back, except for the increased minutes, but this will be the last credit issued on the account for overages.”

    Caller: “No, I don’t want to pay for that other plan! I’m not increasing it! Oh for crying out loud, hold on!”

    (In the background I can hear her clearly working at a clothing store.)

    Caller: *to someone else* “Oh these shirts are buy two get one free, so if you grab another, one of these will be free. Mm-hmm! Okay, bye-bye!”

    (The customer then returns to our call.)

    Caller: “Okay, so I want you to credit the overages back for me, but I’m not going to increase my plan.”

    Me: “Ma’am, I couldn’t help overhearing, but you have a deal going on at your store?”

    Caller: “Oh, yes! You can buy two shirts and get a third free! It’s really a great deal!”

    Me: “So if I came up to the counter and put four shirts on the counter, how many would you charge me for?”

    Caller: “Well, three of them of course.”

    Me: “But I only want to pay for the two.”

    Caller: “You’d have to get another shirt and then you can get a second free, but the deal only comes with one free shirt for every two you buy.”

    Me: “Just like your plan; it comes with 450 minutes. You want the other 347 for free, but that’s not included in the deal. So if you want those minutes, you have to pay for them.”

    Caller: “You’re just trying to trick me!”

    Me: “Not at all, ma’am; I’m just explaining it another way. Your deal is that two shirts get you one free. Your cell phone plan is 450 minutes included, but anything else is overage… but if you go to the 900 minute plan, it’d be $20 more, and save you money because you would get those extra minutes you’ve been charged in overage included. So your option is this: increase the plan, or no credit. At all. You’ve been credited five months straight, but I am not going to issue a penny unless you take action to prevent further overages.”

    Caller: “GET ME YOUR MANAGER! YOUR CUSTOMER SERVICE IS TERRIBLE! I HOPE THE TALIBAN KILLS YOUR FAMILY!”

    Me: “Really? You’re going to threaten my family because you refuse to take responsibility for your own overages? Sure, here’s my manager.”

    (My manager has been listening because as soon as the caller started screaming I had flagged him over. He takes over.)

    Manager: “Ma’am, I am from Iran. I watched the Taliban kill my two sons because they wouldn’t join. You want me to issue a credit after making that kind of a threat? No. I’ve flagged your account. You will receive no further credits. Pay your bill through the automated system before the fifteenth to avoid a late fee, which also will not be credited. Goodbye.”

    (The manager hangs up on the customer without another word, and turns to me.)

    Manager: “Go on break.”

    (The customer called in twenty more times before she finally cancelled her services due to discrimination claims, stating that my manager and I threatened to come to her store and beat her up if she didn’t pay. The charges were overturned after the call was reviewed.)

    Giving The Homeless A Fair Deal

    | BC, Canada | At The Checkout, Crazy Requests, Food & Drink, Money

    (I work in a popular sandwich shop on the main strip of our town. Every once in a while, we run certain deals.)

    Me: “Hey there! What can I make for you this evening?”

    Customer: “I want a foot-long ham. That’s part of the deal, right?”

    Me: “No, just [sub #1], [sub #2], and [sub #3].”

    Customer: “Okay. I’ll get a meatball.”

    Me: “That’s not one of the deals.”

    Customer: “It’s fine, whatever.”

    (I should note that our town has quite a few homeless people. Most of them are quite friendly and always come in and buy things. One of the nicer ones is drinking a coffee at the front of the store. I finish making the sandwich and ring the guy in.)

    Me: “So that’ll be [price].”

    Customer: “WHAT!? I don’t want it if it’s not part of the deal! You told me it was part of the deal!”

    Me: “I told you explicitly that it was not part of the deal.”

    Customer: “Well I don’t even want it!”

    (The customer drops the sandwich on the counter, and I turn to the regular homeless man.)

    Me: “Hey [Name], you want a free meatball sub?”

    Homeless Regular: “Heck yeah!”

    (The customer grumbles about wanting free food, and scurries off.)

    Skating Past Bigotry Into Racism

    | London, England, UK | Bad Behavior, Bigotry, Crazy Requests

    (I work in a skateboard shop. I’m female and have been working on skateboards from the age of 15. A teenage black male customer approaches my coworker and me. My coworker is also black.)

    Customer: “Yo, can you get out here and put fresh tape on my board?”

    Me: “Oh I’ll be happy to do that for you! Did you want a design or logo cut out? I just did this one; it looks pretty good.”

    Customer: “I ain’t having a girl touch my board. I want somebody who knows what they’re actually doing, not a woman!”

    Coworker: “Actually, she’s probably the quickest and neatest taper here, and watch your attitude.”

    Customer: “Nah man, I’m not having some b**** wreck my board!”

    Coworker: “Right, that’s it. Get out of my shop.”

    Customer: “What?! No way. You can’t kick me out because I’m black.”

    Coworker: *gestures to self* “It’s hardly because you’re black, is it? It’s because you’re insulting staff. Get out.”

    Customer: “That’s discrimination! I’m going to sue you!”

    (The customer leaves, ranting all the way out the door about how girls shouldn’t work in skate shops and he’s going to sue us for discriminating on race.)

    Coworker: “Yeah, good luck with that, mate.”

    The Replacement Has Big Shoes To Fill

    | USA | Crazy Requests

    (There used to be a shoe repairman in our store, but he retired over two years ago. People still come in looking for him, but usually understand that he is 90 years old, and didn’t want to continue working.)

    Customer: “Excuse me, where’s the shoe repair guy?”

    Me: “Oh, he retired.”

    Customer: “What? Why?”

    Me: “He was elderly and wanted to spend more time with his family.”

    Customer: “So, nobody took over? That’s stupid!”

    Me: “Well, it was his business. He just rented the space in our store.”

    Customer: “Well, this is very inconvenient for me. I need these shoes fixed. Where is there another cobbler?”

    Me: “I think there’s one in the town center.”

    Customer: “Oh, well that’s way too far to drive!”

    Me: “It’s five minutes away.”

    Customer: “I don’t care! This is ridiculous! I need to get my shoes fixed. You guys should have kept the shoe repairman on.”

    Me: “I’m sorry, but we couldn’t exactly hold him prisoner here.”

    Customer: “Well, you could have tried!”

    Just Till-ing It Like It Is

    | East Sussex, England, UK | At The Checkout, Crazy Requests

    (A customer comes in at about 2 pm; he is the only customer in the store.)

    Customer: “Why is there only one person by your tills?”

    Coworker: “Because it’s a quiet period. My manager and my other colleague are currently restocking the shelves.”

    Customer: “That’s ridiculous! Somebody should be on every till!”

    Coworker: “Ma’am, with respect, you’re the only person in the store. Why would we need all three tills to be manned?”

    Customer: “I should have the right to choose who I get served by.”

    Coworker: “Well, I could buzz for my colleagues if you like?”

    Customer: “No, I don’t want to have to wait. I’m busy. I’m in a rush.”

    Coworker: “Well, either I can buzz for my colleagues or I can serve you and you can get on with your day. Which would you prefer?”

    Customer: “NEITHER! I WANT TO CHOOSE MY TILL!”

    Coworker: “Ma’am, those are my only two options. My colleagues aren’t at the till. If you want a choice, I can buzz them and they’ll get here within twenty seconds, or I can serve you and you can be out of the store and getting on with your day within twenty seconds. The choice is utterly yours.”

    Customer: “I can’t believe your service is so poor. You know what? I don’t even want this!”

    (The customer puts down a bottled drink.)

    Customer: “I will just have a drink when I get home.”

    (By now, my manager and I have heard the commotion. We come over after the customer leaves.)

    Manager: “What just happened?”

    Coworker: “I… I’m not sure.”

    Page 69/133First...6768697071...Last