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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Needs A Crash Course In Common Sense

    | UK | Crazy Requests, Transportation

    (A customer is involved in a minor collision outside the restaurant, which blocks the narrow road. I go out to help and see that there is glass all over the road. I check to see if both parties are okay. While I talk to them, a car pulls up behind them.)

    Me: “Sir, are you okay, are you hurt? Stay there while I call an ambulance.”

    Driver #1: “I’m fine thanks, just a bit shaken up.”

    Driver #2: “I’m not hurt either, but my windscreen is shattered and we’ll need to call the insurance company.”

    (As Driver #2 goes to carry on speaking, the third driver in the car behind butts in.)

    Driver #3: “Excuse me, are you guys going to just sit there all day? I have an appointment to get to and you’re not going to make me late!”

    Me: “Sorry, but as you can see there has been an accident and I need to check if these people are hurt, and then we will need to move the cars and clear up the glass.”

    Driver #3: “How dare you make me late. This is so inconsiderate of your restaurant to allow these people to crash on this road!”

    Me: “Well you need to turn around and go the other way, because these people’s needs are much greater than yours right now. And what was the restaurant supposed to do, make them crash in the car park?”

    Driver #3: “YES! This is completely ridiculous!”

    Loyal Spoil

    | MO, USA | At The Checkout, Bad Behavior, Crazy Requests

    Customer: “I want to order this product. Since I’m a loyal customer, can I have free shipping?”

    Me: “No, I apologize that free shipping is only on select products, and those products are advertised as such on the website.”

    Customer: “But, [Competitor] has a similar product with free shipping. Can you make an exception?”

    Me: “No, I apologize that I can’t.”

    Customer: “Guess I’m going to [Competitor] then!”

    Me: “Thank you for being a ‘loyal’ customer!”

    Lack of Register Does Not Register, Part 3

    | Edmonton, AB, Canada | At The Checkout, Crazy Requests

    (The store is small and only has four cash registers. Three are open, and I am at the fourth doing a return for a customer, Customer #1.)

    Me: “…and here’s your change. Sorry that the bread was bad.”

    Customer #1: “No worries, these things happen.”

    (Suddenly, another customer, Customer #2, with a full cart appears and starts unloading onto the till conveyer belt. Note that my light is off and there’s a ‘Closed’ sign on the belt.)

    Me: “Oh, I’m sorry sir, but my till is closed.”

    Customer #2: “Too f***ing bad.”

    Me: “…Beg pardon?”

    Customer #2: “Just put me the f*** through so I can go home!”

    (I look at the other tills. All are open, with no other customers at any of them.)

    Me: “I’m not actually a cashier; I’m just the closing manager. I have other things to do, so I really do need you to go to another till.”

    Customer #2: *still unloading* “Listen, you little s***! I’ll f***ing choose the godd*** till I f***ing want!”

    (I’m totally speechless at Customer #2′s behavior, but thankfully Customer #1 intervenes.)

    Customer #1: “Excuse me, but what the h*** is your problem? He’s given you a good reason why he can’t put you through this till, and you’re blatantly ignoring it while being incredibly rude.”

    Customer #2: “All those other tills are too far away!”

    Me: “The next till is three feet over…”

    (Thankfully, in the end he did move.)

    Related:
    Lack of Register Does Not Register, Part 2
    Lack of Register Does Not Register

    Totally Bugging Out

    | VA, USA | Crazy Requests, Hotels & Lodging, Pets & Animals

    (It is a hot and buggy day, and a guest enters with her friend. They are talking loudly, and make a beeline for the elevators. With their backs turned to me, I see a large spider hanging on the back of the guest. The guest is oblivious because she keeps talking to her friend, who doesn’t notice.)

    Me: “Excuse me! Excuse me, ma’am!”

    (The guest ignores me and disappears in the elevator.)

    (I don’t think anything of it until a few minutes later; I get a call from her room.)

    Me: “Hello, guest services. How may I help you?”

    Guest: “Yes, you can help me by giving me a refund RIGHT NOW!”

    Me: “What’s the problem, ma’am?”

    Guest: “I’ll tell you what’s the problem! I didn’t pay $200 for a room that has BUGS! I just came back and laid down and then found a BUG on my pillow!”

    Me: “Oh, I’m very sorry about that, ma’am.”

    Guest: “You better be! This is outrageous! You all are THEIVES!”

    Me: “Well, I’ll just send the manager up to help you.”

    Guest: “Fine! I’m not lying!”

    (I send the manager up and he comes back later to say that there was a spider on the guest’s pillow. He described it and sure enough, it was the exact same spider the guest had brought in with her from outside. It had crawled into her hair, and got smashed on her pillow! The manager explained this to her, but the guest didn’t believe it, and called us all liars and con artists.)

    Doesn’t Understand The ‘Custom’ Part Of Customer

    | MO, USA | Books & Reading, Crazy Requests, Home Improvement

    (A popular bookstore chain is going out of business, and all of their stores are having ‘going-out-of-business’ sales. One such store is located in the same plaza as the home improvement store where I work.)

    Me: “Thank you for calling [Home Improvement Store]. How can I help you?”

    Customer: “Yeah, you guys are located in the same plaza as [Bookstore] right?”

    Me: Yes, ma’am, we are located a few stores down from [Bookstore]. How can I assist you today?”

    Customer: “Are they open?”

    Me: “That particular branch of [Bookstore] hasn’t closed their doors yet, but given the fact that they’re going out of business, I’m not sure how much longer they’ll stay open.”

    Customer: “Well, I just tried calling them and no one is answering the phone.”

    Me: “I do know that they are still open. However it’s possible that whatever few employees are actually still working there are currently assisting other customers at the moment, so I would try giving them a call again a little bit later. In the meantime, is there anything we here at [Home Improvement Store] can help you with today?”

    Customer: “Yeah, could you go down to [Bookstore] and see if they have any copies of [various book titles] left?”

    Me: “I’m sorry, but no one here is going to be able to leave the store in order to check that for you.”

    Customer: “Well, why the h*** not?”

    Me: “Because we’re all employees of [Home Improvement Store], not [Bookstore]. We’re all needed here.”

    Customer: “You retail people are supposed to go above and beyond for your customers!”

    Me: “We do a lot for our customers, ma’am. You, however, have expressed no interest in being our customer, but rather that of [Bookstore].”

    Customer: “Well, you’re no f****** help!”

    (I ended up transferring her call to my manager, who laughed at her request to send one of his employees to check the inventory of a different store.)

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