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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Acting Irregular

    | CA, USA | Crazy Requests, Food & Drink

    (I’m working at a popular coffee store, and it is my second week on the job. A regular comes in during the morning rush.)

    Me: “Hey, good to see you! What can I get for you?”

    (The customer gives me a very dirty look.)

    Me: “Um… can I get a drink started for you?”

    Customer: “You don’t remember my drink?”

    Me: “…what?”

    Customer: “You don’t remember my drink? I come in here everyday! You should remember my drink!”

    Me: “Oh, I’m so sorry that I forgot. Silly me! It’s just that I get an awful lot of customers in here, and I’ve been working since 4 am, so I’m just so forgetful. But if you can just remind me, I’ll have that drink right out for you.”

    (The customer turns bright red, orders his drink, pays, and leaves the register. The next day I’m working again, and he comes in right on schedule.)

    Me: “Ah, hello! The caramel latte with light foam, yes? I’ve written it up, and they’ll make it for you soon. That’ll be [price].”

    (The customer silently pays for his drink, and puts a $5 bill in the tip jar.)

    Some Customers Are Like Pulling Teeth

    | MD, USA | Crazy Requests, Health & Body

    (My boss has informed me that his best friend has unexpectedly died, and that he will need to cancel his appointments for the next two days. I’m currently on the phone to a patient who is notorious for being difficult.)

    Me: “Hello, this is [me] calling on behalf of [dentist]. I’m calling to inform you that due to unfortunate circumstances, [dentist] will have to cancel your appointment for Friday. I do apologize for the inconvenience, but would you like to take the time to reschedule?”

    Patient: “Seriously? This is unacceptable. I’ve already cleared my schedule just so that I can be there. What is so d*** important that he can just cancel my appointment?”

    Me: “Well, sir, [dentist] will be taking time off to attend a funeral out of state. Again, I apologize for the inconvenience. I do have an opening two weeks from today. Would that work?”

    Patient: “No, no, I’ve already agreed to meet with my clients all that week. See, my time is actually worth something; I can’t just cancel on my client’s last minute like [dentist]. Honestly, how does he expect to stay in business if he cancels on his patients like this?”

    Me: “I’m sorry, sir. I’ll be sure to tell [dentist] that the next time one of his life-long friends unexpectedly dies, that he should be more considerate of his patients.”

    Patient: “See that you do!”

    Getting Owned By The Owner, Part 3

    | Milwaukee, WI, USA | Crazy Requests, Extra Stupid, Liars & Scammers

    (I work at a gas station. A construction company has accidentally knocked out our power. After getting the store closed up and the closed signs are posted to the doors, we wait for the power to be restored. A customer parks her car at the gas pumps, walks to the entrance, and pounds on the door.)

    Me: “I’m sorry; we’ve experienced a power outage and we’re closed for a few more hours.”

    Customer: “I need to get gas.”

    Me: I’m sorry, but as I said, we’re closed at the moment. I hate to do it, but I have to send you to the gas station across the street.

    Customer: “Don’t you have a key to the register? Why can’t you take my money and let me get my gas? Everybody else does it manually.”

    Me: “Ma’am, I’m sorry, but you don’t seem to understand. Without electricity, the gas pump won’t work. I wish we could help you, but we can’t right now.”

    Customer: “Well, I know the owner of this store personally. And you can tell him I am very dissatisfied with the service from his employees. He won’t like this at all.”

    Me: *smiling* “Ma’am, he’s actually right here, and you can speak with him yourself.”

    (I step aside, and the owner of the store, who has been listening, walks to the front door.)

    Owner: “I’m sorry, but who are you? The power is out right now and we’re closed!”

    (The owner pulls the door closed, locks it, and walks away from the very embarrassed customer.)

    Related:
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

    Not Sue-ted To Modern Business

    | BC, Canada | Crazy Requests

    Customer: “Can you just crop the sides of this photo down for me?”

    Me: “I’m sorry, but we’re not allowed to trim your property for any reason.”

    Customer: “Not even if I sign a waiver?”

    Me: “Unfortunately we’re no longer able to offer this service at all, since we’ve had customers try to sue us in spite of signing a waiver.”

    Customer: “Well I’d sue you too, if you ruined my picture.”

    Me: “…that’s precisely why we no longer offer that service.”

    Customer: “Oh… right…”

    Sold Out Of Common Decency

    | Dunedin, FL, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a small but locally famous family-owned barbeque stand. I manage the front area and prepare the food for orders.)

    Customer: “I am very angry! I came here from [local town that is not far away] to get some of your sausage, and you’re sold out!”

    Me: “Yes, ma’am, I’m sorry. The sausage is a specialty item because it is home made, so we will usually sell out because we are only open two days per week. We cannot make a lot of it because it won’t keep fresh through next week. It’s also 15 minutes before closing, so we are usually sold out of everything by now, but you can try our chopped pork if you would like!”

    Customer: “Well, that’s stupid! Why are you only open two days a week!? That is so inconvenient for me!”

    Me: “I’m sorry, ma’am. When we opened, the owner was retired and only wanted to run this for a couple of days per week. It also takes a while to prepare everything by hand.”

    Customer: “What a lazy a**! Let me talk to the owner now! I want to tell him to his face that he needs to think of the customers before himself!”

    Me: “Well, ma’am, our owner passed away earlier this year from leukemia. It was in the local news. He kept our hours limited because of his health. You can speak with his widow if you would like; she is in the back.”

    Customer: “…I’m so sorry. Uh, I’ll just come back next week…”


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