Featured Story:
  • Always Time For A Rhyme
    (2,153 thumbs up)
  • Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    A Sizeable Problem

    | CA, USA | Bad Behavior, Crazy Requests, Extra Stupid

    (I work in a high-end retail store. It is very well known and we carry a lot of high end clothing brands. There are a few different types of sizing. It is incredibly busy and I have a ton of things in my hands. I have an injury so I shouldn’t be carrying this much.)

    Customer: “Hi. Can you help me?”

    Me: “One moment, please. My hands are completely full. I will be back in just one moment, though.”

    (I drop the merchandise in a dressing room and come back out and she blocks my way, speaking just two inches from my face.)

    Customer: “I need to try this on now! You have weird sizes and this is the only one my size!”

    (I look at the size and her and clearly she will not fit in the item.)

    Me: “Oh, this company runs very small. Can I grab another size for you? The four might be a little tight.”

    Customer: “No, I am a four.”

    Me: “If you usually wear a four dress size, you might still want to go up a couple of sizes. This brand runs very small.”

    Customer: “No. A four is extra large and I don’t think they make any bigger!”

    Me: “Oh, no. [Brand] is sized using dress sizes such as two, four, six, eight, ten. A four is the dress size.”

    Customer: “No, it is not.”

    Me: “Yes, ma’am, it is.”

    Customer: “No, you are wrong. It is one, two, three, four.  Four is extra large.”

    Me: “I am sorry, ma’am, I know that some companies do use that sizing and others use the dress size and many jeans are actually in inches. The shirt you have is [Brand] and they use dress sizes.”

    Customer: “No, they don’t. You have no idea what you are talking about! You are wrong! You are too young to know anything! You are wrong. A four is XL!”

    (I am 28 but I have been selling this brand since I was 14.)

    Me: “Okay. Go ahead and try the four.”

    (I walked away. The customer tried it on and then told us it is sized wrong.)

    Overly Expressing Herself

    | Pittsburgh, PA, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I am the cashier for the express lane of the store. The express lane has a clearly posted sign that says twelve items or fewer. Unfortunately, a lot of customers come through with as many as twenty items. I still check them out, but I ask them to take larger orders to the regular checkout lanes in the future. In this case, a woman brings about 20 items through my lane.)

    Me: “Ma’am, in the future, if you have more than 12 items, please go to one of the regular lanes.”

    Customer: “No.”

    Me: “No?”

    Customer: “Express is faster.”

    (I just stare at her as she pays for her groceries and leaves.)

    Next Customer: “No shame.”

    Me: “Yeah…”

    Abuse With The Shoes

    | England, UK | Bad Behavior, Crazy Requests

    (I work on the children’s department of a shoe store. We ask customers to take a ticket when they come in so everyone can be seen to in the order they arrived. There are three other staff members available to come serve customers if it gets busy.)

    Manager: “Can you go check everyone’s ticket numbers and make sure the ticket counter is up to date?”

    (There are four sets of customers on the floor. I explain to each that I am checking the numbers to see which order they are to be served in. They all politely show me their number and wait their turn. I’m asking the third customer when the fourth approaches me.)

    Me: “I’m just checking the ticket numbers. May I see yours?”

    Customer #3: “Of course. Here you—”

    Customer #4: “I want this shoe in a five.”

    (She proceeds to shove a children’s boot into my hand and stare at me. I don’t see a ticket in her hand or a child with her and assume she just wants to take a pair without fitting.)

    Me: “Okay, I’ll call one of my colleagues from the back to get you these as I’m currently sorting out the customers with tickets.”

    (She looks angrily at me, grabs the boot, slams it back down on the shelf where she found it and proceeds to storm past me towards the door.)

    Customer #4: “This is horrid customer service! You should be ashamed! You’ve lost a customer and you’ve lost a sale!!”

    (I stand there speechless and confused then look towards the third customer again.)

    Customer #3: “I don’t know what just happened either.”

    Big Brother Is A Big Bother

    | FL, USA | Crazy Requests, Extra Stupid, Politics, Technology

    (Our company sells high-tech gadgets for use with RC planes and helicopters, such as GPS locators and infrared sensors.)

    Customer: “Hello. I’m trying to order your GPS unit, but I don’t want to put my credit card number online.”

    Me: “I’m sorry, sir, but I don’t have a way to take a credit card order over the phone. The only thing I could do is bring up the website and enter it there myself.”

    Customer: “Well, I’m not putting my credit card number out on the Internet!”

    Me: “Sir, I can assure you that entering your credit card information on our encrypted website is much more secure than reading it off to me over the telephone. But we also take PayPal, if you don’t want to involve your credit card at all.”

    Customer: *grumbling* “Okay.” *hangs up*

    Coworker: *overhearing the conversation* “Did someone have a security issue with the website?”

    Me: “No, he just wants military satellites to be able to track his model airplane’s precise location… but he’s afraid of e-commerce.”

    Some Customers Will Even Pull Your Hair Out For You

    | TX, USA | At The Checkout, Crazy Requests, Health & Body

    (I am trying to fix the printer on a self-check out machine. I am a girl with long hair pulled back in tight braids and a bun. A loop of hair has snagged on a lag screw on the raised portion of the screen.)

    Me: *calling coworker on the phone* “Hey, I got myself stuck in the self-check. Can you come help me?”

    Coworker: “Sure.”

    (A customer pulls up to her station with a large order. I can’t see her and she can’t see me, so I wait patiently, bent completely over.)

    Customer: *walks up to me* “Can you check these out for me?”

    (The customer hands me a bunch of bolts.)

    Me: “I would be happy to, sir, just as soon as I get unstuck from this machine.”

    Customer: “Have you called anyone to help you yet?”

    Me: “Yes, sir. She should be here in a moment.”

    (There is a very long awkward pause, while the customer just stands there looking at me.)

    Customer: “Well….she’s not here yet. I guess I could help ya out.”

    Me: “I would appreciate that. Thanks!”

    (The customer proceeds to yank violently on my hair. A few strands come completely out of my head. Finally, the loop of hair comes off the lag screw.)

    Customer: “There. Will you ring me out now?”

    Page 63/165First...6162636465...Last