Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Pot Calling The Kettle Black… Eventually

| San Diego, CA, USA | At The Checkout, Crazy Requests, Time

(I’m helping a customer who is picking up an Internet order. One of the items was damaged so he’s trying to decide if he wants to take it or return it. Another customer comes in line and is waiting no more than 60 seconds.)

Customer: “Excuse me! Can you just do my return since this guy is obviously not ready?!”

(I look at the customer I’m helping and he nods at me to go ahead and help her.)

Me: “Yes, ma’am. Let me help you over here.”

Customer: “Good, I’m in a hurry and some people just want to take their time when others are ready to go! Now, let me just find my receipt.”

(She spent the next three minutes digging through her purse and a crazy stack of receipts. Glad her time is more important than everyone else’s.)

About To Have A Fire Sale

| Clovis, NM, USA | Crazy Requests, Technology

(I work in a call center doing tech support for a well known fast food chain. A coworker is the one that actually took this call. They were complaining about a piece of equipment that functions as a surge protector and battery backup for the computers that run the store.)

Caller: “My [piece of equipment] is smoking.”

Coworker: “Sir, I need you to unplug everything from it and move everything away from it until it cools down.”

Caller: “But that will bring down our store! I’ll do it later when we slow down or after closing.”

Coworker: “Sir, you realize it could burst into flames and burn down your store, right?”

Caller: “And? We are busy!”

Decisions Derisions

| Malaysia | Bizarre, Books & Reading, Crazy Requests, Theme Of The Month

(I work in a remainder bookstore. We have a notorious customer who comes in few minutes before closing to browse books. She doesn’t buy them. She reserves her browses for months and pays for them even later.)

Customer: “Since you released my reservations, I want you to find my books again. I am buying them today.”

Supervisor: “Sure, why not. After all, we are only closing in two minutes.”

Customer: “Oh, two minutes? Then make it quick!”

Supervisor: *relentlessly fulfills her terrible demands, and getting angrier by the moment* “Would you kindly make your purchases now? We are way past closing time.”

Customer: *suddenly breathes heavily, tearing up and her arms were flailing* “YOU CAN’T DO THIS TO ME! WHY ARE YOU MAKING ME DECIDE NOW? I AM YOUR CUSTOMER!” *proceeded to run around the store*

Supervisor: “Miss, please! We will reserve your books and you can come tomorrow.”

Customer: “I can’t come tomorrow! I am very busy! I have a meeting tomorrow and I have to cook for the kids!”

Supervisor: “You can come after your working hours.”

Customer: “No! You can’t make me decide! Don’t do this to me! You can’t make me decide!”

A Labor-Intensive Industry

| IN, USA | Crazy Requests, Food & Drink, Health & Body

(I am very obviously nine-months pregnant and begin having contractions in my car as I show up for an afternoon shift as a delivery driver. I calmly waddle inside to let my manager know what’s going on and wait for my ride to the hospital. When my manager sees me coming towards the building clutching my stomach and grimacing, he figures it out and runs back into the office. As I get inside and approach the service counter, another contraction hits and I double over leaning on the counter huffing and puffing, trying not to cry out in pain. A customer has walked in directly behind me.)

Customer: “What terrible service! You didn’t even bother to hold the door for me!”

Me: Uh… sorry?”

Customer: “D*** right, you are! Now quit being lazy and get back there and take my order!”

Me: “I’m sorry. I can’t do that. I’m not even clocked in. And besides—”

Customer:Maybe if you weren’t OBESE AND LAZY you could have made it in here sooner and clocked in already. Now I DEMAND service!”

Me: “I’m sorry for the delay, ma’am. But I do have to ask you to quit speaking to me like that. I’m not obese or lazy—”

Customer: “Of course you are! Look at you! You’re huge. And you got winded just walking in from your car.”

(My manager comes out of the office and walks up to the counter, having heard this whole exchange.)

Manager: “I’m so sorry about the wait. I am the manager. I was busy calling someone to cover her shift because she’s IN LABOR and must go to the hospital. [My Name], go sit in the office and call your doctor and your ride.”

(As I walk around the counter, my water breaks leaving a small wet spot on the floor.)

Customer: *shrieks* “That’s unsanitary! Aren’t you going to make her clean it up?! That’s disgusting. I REFUSE to pay for any food prepared in your contaminated kitchen!”

Manager: “Okay. Good-bye. Have a nice day!” *smiles*

Customer: “WHERE’S MY FOOD?!”

Manager: “You just said you didn’t want food from our ‘contaminated’ kitchen…”

Customer: “But… I… FINE! You better believe I’m calling your corporate office and filing a formal complaint!” *storms out, knocking over large promotional signs on her way*

(I made it to the hospital with plenty of time to spare. Just under 12 hours later, my son was born. After 6 weeks of maternity leave, I went back to delivering. Many of my regulars remembered me and wanted updates and pictures of the baby. As far as we know, the customer never actually did call corporate.)

One Of The Bugbears Of The Service Industry

| Joplin, MO, USA | Crazy Requests, Health & Body, Movies & TV, Pets & Animals

(I am working at a chain movie store. A young couple come in with two large cardboard boxes full of DVDs to sell back to us. I start the buy-back. I check about 10 DVDs for disk quality with no problem but when I open the next one, cockroaches literally explode out of it and all over me. Naturally, I scream, hurl the DVD away, and proceed to shake and twitch for five minutes. Once I get myself together I put the DVDs back in the box and call the customers back up.)

Me: “I’m sorry. I cannot complete your buy-back at this time. I found some cockroaches in one of the cases and don’t feel comfortable working with them. If you’d like to check over them yourselves I’d be glad to look at them when you bring them back.”

Young Woman: “You found what?”

Me: “Cockroaches.”

Young Woman: “Well, they’ve been sitting in a garage for months.”

Me: “If you go through them at home and bring them back I’ll be glad to help you then. But not today.”

Young Woman: “Okay. So, are you going to do the buy-back now?”

Me: “…no.”

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