Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Doesn’t Understand The ‘Custom’ Part Of Customer, Part 2

| Victoria, BC, Canada | Crazy Requests

(I answer the phone on a busy day.)

Me: “Hello, [Bookstore]. How may I help you?

Customer: “Hello. Can you tell me if [Competitor] has [Book]?”

Me: “Er… well, I don’t know about [Competitor] but I can tell you that our store has it in stock.”

Customer: “You’re downtown, aren’t you?”

Me: “Yes.”

Customer: “Well that won’t do. I’m not going downtown; I live much closer to [Competitor]. Find out if they have it!”

(If she managed to find our phone number, how hard would it have been to find their number?!)

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer

That Pizza Was All Greek To Me

| Minneapolis, MN, USA | Crazy Requests, Food & Drink

Customer: “Hi, my pizza was just delivered and it was entirely incorrect. I just gave it back to the driver and he gave my money back. But I’d like to get my correct pizza.”

Me: “Oh, I’m so sorry to hear that. Well it looks here like you ordered the Greek pizza—”

Customer: “Yeah, but the one I got had tomatoes and black olives, and green peppers, I think…”

Me: “And red sauce and onions and feta cheese?”

Customer: “Yeah!”

Me: “Yeah, that’s the Greek pizza. You got exactly what you ordered.”

Customer: “What? Well my friend just ordered from you last week and he said he got the Greek, but it was different. It had gyro meat on it and it got served with tzatziki sauce.”

Me: “Oh, your friend must have ordered our Santorini pizza. I can go ahead and change your order here and send you the right one. It costs the same price.”

Customer: “Uh… that’s it? I don’t get a discount or anything?”

Me: “Well… no. I mean… it’s your friend’s fault that he told you the wrong pizza. But you got exactly what you told us you wanted. We don’t give discounts for people who neglect to read our menu before ordering.”

Customer: “Oh. Okay. That’s fair, I guess.”

It’s No Use Lying Over Spilt Milk

| ON, Canada | Crazy Requests, Extra Stupid, Food & Drink

(I work at a big name coffee chain. This conversation is taking place over headsets; I’m in the back unpacking stock.)

Coworker: “Is it possible to be allergic to milk fat?”

Me: “I don’t know, maybe? Some pretty weird allergies run in my family.”

Coworker: “This customer just asked for a drink made nonfat because she’s allergic to milk fat.”

Me: “Well, if she says there’s an allergy, assume she’s telling the truth.”

Coworker: “And she wants whipped cream on it.”

Me: “…”

The Request Is Not Relative To The Situation

| UK | Crazy Requests, Technology

(I work in the admissions office.)

Caller: “Can you email me to confirm that I’ve paid the deposit?”

Me: “No problem. I’ll do it as soon as I get off the phone.”

Caller: “It’s very urgent…”

Me: “Okay, just give me a second… Right, I just wrote you an email and I’m sending it now.”

Caller: “Can I get it sooner? I don’t have much time.”

Me: “Sooner than now?”

Caller: “Yes, please.”

Giving You A Cold Reception

| OH, USA | Crazy Requests, Tourists/Travel

(I’m working in a 19th century mansion that has been turned into a museum. It’s late autumn and the house already gets very cold inside. I’m ringing up a couple for a tour.)

Customer: “Aren’t they ever opening this house for Christmas again?”

Me: “Well, it’s very difficult to hea—”

Customer: “Yes, they said something about it being hard to heat. I wouldn’t think you’d need much heat just for a tour!”

Me: “Oh, you might feel differently in December. But I also think the guides might revolt over being kept in a 50-degree house all day.”

Customer: “You’re all just lazy!” *walks away*

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