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  • February Theme Of The Month: Hazardous Customers!
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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Not Very Closed Minded

    | Sydney, NSW, Australia | Crazy Requests, Theme Of The Month

    (I am working closing shift. The last staff member has left and I am on my own to count the day’s takings. Our store closes at 7 pm on Thursdays, due to it being in a dark, remote area. A man knocks on the door. It’s dark outside.)

    Me: “Sorry, we are closed.”

    Customer: “But I really need to get something. Let me in.”

    Me: “No, I can’t let you in. We are closed.”

    Customer: “Just let me in. I’ll be quick.”

    Me: “NO. We are closed. The registers are closed down.”

    Customer: “Can’t I just pass the money under the door and you get me [item]?”

    Me: *knowing I would have to open door to pass the item out* “No, sorry, can’t do that. Our stores in [Location #1] and [Location #2] will be open until 9pm. You need to go there.”

    Customer: “But they are too far!”

    Me: “NO. I CAN’T HELP YOU!”

    (I felt shaken as I finished the count and put the money into the safe. I didn’t have a good feeling about this man, so after turning the lights off I waited 10 minutes out of sight in the hope that he thought I’d left by another door, even though my car – the only one in the parking lot – was right outside the door he was knocking on.)

    Closing Late Is Such A Rush

    | Sydney, NSW, Australia | Bad Behavior, Crazy Requests, Theme Of The Month

    (We’ve had a customer in store for well over two hours. She’s prevented us from finishing jobs because she’s monopolised our time. She’s wanting to buy fabric for curtains for a holiday home.)

    Coworker: “Just letting you know that we are actually closed now. Have you decided what you want yet?”

    Customer: “Yes, I’ll take this fabric, I need 20 metres.”

    Coworker: “Are you sure it’s the one you want? There is no return on fabric. Maybe you should take a sample home to show your husband.”

    Customer: “No, it’s fine. I’ll take it.”

    (I am counting out my register while Coworker measures the fabric.)

    Customer: “I bet you are just waiting to leave, right?”

    Coworker: “Yes, we are, but because we’ve been with you for the last few hours we can’t. We have to finish these jobs before we can leave.”

    Customer: “So you can be thankful to me for getting you overtime.”

    Coworker: “We don’t get overtime. We get paid only until 5:30.”

    (She finally leaves.)

    Coworker: “I am so glad she’s gone. She was such a time waster and I have a bad feeling that she is going to try to return the fabric, because she made me choose it for her.”

    (It’s after seven before we can finally leave. Sure enough a couple of days later she returns with the fabric because her husband doesn’t like it. My coworker refuses to do it but after insistence by the customer refers her to the store manager.)

    Coworker: *to me* “If he returns it, I am going to be so pissed”.

    (He did return it, because the customer told him that she was rushed into the choice by us.)

    The Service Is Second(s) To None

    | Sydney, NSW, Australia | Crazy Requests, Theme Of The Month

    (My manager is at the door controls to close the roller door into our store.)

    Manager: “[My Name], I need you to call out the time as soon as it hits 5:30.”

    Me: “Okay, it’s 5:30.”

    (Manager shuts the door and comes over to me.)

    Manager: “You are my witness that the door was closed right on 5:30.”

    Me:  “Yes, according to the company computer, but why? You don’t normally do this.”

    Manager: “I got an official write-up for closing early after a customer complained to head office. Apparently I closed the door 30 seconds too early.”

    The Cards Are Stacked Against You

    | NY, USA | Crazy Requests, Food & Drink

    (I’m 13 or 14, and I’m working at my lacrosse team’s bake sale.)

    Customer: “Hi. Can I have a brownie?”

    Me: “Yes, thank you. That will be a dollar.”

    Customer: “Do you take credit cards?”

    (Moment of silence.)

    Me: “No… we don’t.”

    Customer: “Why not?”

    Me: “Ma’am, this is a bake sale.”

    Customer: “Let me speak to your manager!”

    Me: “I don’t—”

    (My teammate walks over.)

    Teammate: “What seems to be the problem here?”

    Customer: “She says you don’t accept credit cards. Is that true? Are you the manager?”

    Teammate: “Yes, I am. We’re getting a slot in half an hour. Thank you for your time.”

    (The customer walks away, mumbling about insolent businesses.)

    Me: “Well… that was odd.”

    Off Track Call Back

    | USA | Bad Behavior, Crazy Requests

    (I work in a call center where the supervisor department closes at 11pm. It is now 10:30pm.)

    Customer: *explanation of lengthy issue that I cannot fix*

    Me: “All right. In order to take care of this issue, I will need to go ahead and transfer your call over to my supervisors, and they will assist you further.”

    Customer: “NO! I will NOT be transferred! You have to fix this for me!”

    Me: “I’m sorry, ma’am, but I do not have the ability in my system to fix this for you. My supervisors will be more than happy to take care of this for you, though, so let me just transfer you—”

    Customer: “NO! NO TRANSFERS! FIX IT! I’m not hanging up until you fix it for me!”

    (This goes back and forth for almost 45 minutes, with me continuously telling her I cannot fix it for her, and her demanding that I do.)

    Customer: “FINE! Just transfer me already!”

    Me: “I’m sorry ma’am, but our supervisor department closed 15 minutes ago. I can have one of them call you back tomorrow.”

    Customer: “WHAT?! You purposefully kept me on the phone after they closed! You just didn’t want me to talk to them! I’m going to call my lawyer about this!” *slams phone down*

    Coworker: “Wow… Guess that’s a callback, then.”

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