November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Her Request Is A Bit Of A Squeeze

| USA | Crazy Requests, Food & Drink

(I worked for a grocery store in a town with two major universities. The encounters with the student customers are always entertaining.)

Customer: “I’m looking for fresh squeezed orange juice.”

Me: “Yes, of course. We have a few options between the [Popular Brand] brand and our store brand…”

Customer: “No, you don’t understand. I need orange juice that was freshly squeezed today.”

Me: “I’m sorry, but we don’t carry anything like that here. We are just a grocery store.”

Customer: “Well, do you think you could go in the back and squeeze some for me?”

Me: “I apologize, but that just isn’t how it works. The best I can do is recommend the [Popular Brand]. It really is the best, freshest orange juice we carry.”

Customer: “Well, I’m not a Nazi or anything, but I refuse to drink anything that has been pasteurized.”

(I notice at this point that she has a gallon of milk in her basket…)

Me: “I’m sorry I can’t help you with this, but I can at least let you know that we do carry fresh oranges in our produce department.”

Customer: “Wait, you mean you expect me to squeeze my OWN orange juice?!”

Dying For A Discount

| IN, USA | At The Checkout, Crazy Requests, Money

(An elderly lady comes up to my register with a full cart and automatically starts complaining about how much stuff she has, like that is anyone else’s fault but her own.. She is one of those lovely customers who puts one item on the counter at a time for me to scan, and complains the whole long while. I know she’s going to have a problem with her total, so I just go ahead and apply the senior discount without her asking; policy is for the customer to ask. After she complains about the total and I let her know how much I saved her, she says:)

Customer: “Honey, could you do any better than that?”

Me: “No, that’s the best discount I can give you this week.”

Customer: “Are you sure? This is just an awfully high total.”

Me: “Yeah, that’s the best I can do.”

Customer: “Oh, well, I just don’t like that total. And anyway, my doctor says I’m going to die soon, maybe tomorrow, and won’t be able to use all of this anyway, so is there anything else you can do?”

Me: “…We can put some of your items back?”

Buying A Drive At The Drive-Thru

, | Olathe, KS, USA | Bizarre, Crazy Requests, Food & Drink

(It is my first night working the drive-thru by myself on the side we lovingly call ‘The Hole,’ due to how removed it is from the rest of the store, as well as the fact that it is freaking cold in winter.)

Me: *chipper* “Hello and welcome to [Restaurant]. How may I take your order?”

Customer: *rambles off order* “Oh, and, uh, could I get the green ’96 Plymouth Breeze?”

Me: *confused* “…I’m sorry, could you repeat that?”

Customer: *serious tone* “There’s a green ‘96 Plymouth Breeze out here and I was hoping I could pay for it here.”

Me: *still slightly confused* “I don’t know anything about that, sir. Can I still get you your food?”

Customer: *sighs* “Yeah, I guess.”

Just Got Served By A Teenager

| Bristol, England, UK | April Fool's Day, Crazy Requests, Criminal/Illegal, Underaged

(I’m working while taking an extra year at sixth form to finish one course. Due to my lack of classes I often end up working during typical school hours. My early birthday means I’m already 19 but I’m aware I look younger. A customer decides to make conversation with me.)

Customer: “So, why aren’t you at school?”

Me: “I don’t have any lessons today; I only take the one subject.”

Customer: *laughing like he’s caught me out* “So you ARE still at school! You can’t serve me; you’re under 18! Get me your manager!”

Me: “How about I do you one better, sir?”

(I happen to have my wallet on me so I hand him my ID and he looks it over. He throws it back to me, takes his drink, and sits at a table. My manager walks by and he gets his attention, explaining what had happened. My manager is very relaxed and simply shrugs at the man.)

Manager: “Sir, the challenge 21 policy doesn’t go both ways. She did nothing wrong. However I’m going to ask her, and if she felt you were offensive towards her I may just ban you from the premises.”

(The man wasn’t banned, though the threat of it did make him treat everyone a lot nicer.)

Playing The Bad Customer Game

| Toronto, ON, Canada | Crazy Requests, Money

(An older man comes in to buy some games for his grandson. He picks out three games, buys them, and leaves. The next day, when I’m working, an older woman comes into the store.)

Female Customer: “I’m looking to buy some games for my grandson. My husband came here yesterday and bought him some, so I don’t want to get the same ones.”

Me: That’s understandable. Which games did he buy?”

Female Customer: *gives me a look like I just spoke to her in another language* “How do I know?! Look it up on your computer!”

(We have a computer system that is able to go through past transactions, so I tell her I can look it up, but since I wasn’t there the day before, I had no idea what to even look for.)

Me: “I just need to know what system the games were for, and what time approximately he came in.”

Female Customer: “How am I supposed to know any of that?! That is YOUR job!”

Me: “Well, I wasn’t here yesterday, so I have no idea what to even look for. Maybe you can call him and ask him if he can tell you which games he bought, or at least the system and what time he came in to buy them?”

Female Customer: *making sighs of annoyance and looking super frustrated* “Fine, hang on.”

(She proceeds to call her husband, and he tells her the system he bought them for and around what time he bought them. I start going through the system and find a transaction that matches that, so I help her find a few games for the system that are different from the ones her husband bought, but with the same kind of theme. She buys the games and leaves. A few hours later she comes back with the games and her receipt.)

Female Customer: “I want to return these.”

Me: “Okay, that’s fine. But can I ask why you’re returning them?”

Female Customer: “I found a better deal on them at [Big Box Store]. They were all $44.89 as opposed to your $44.99. You guys have the worst prices.”

(I return the games for her and she leaves.)

Coworker: “Did she actually come all the way back here to save 10 cents a game…?”