November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Wish They Would Just BOGOF

| Canton, GA, USA | At The Checkout, Crazy Requests, Extra Stupid

(I work in a retail store that almost always has some kind of sale for frames. This particular week we have a ‘Buy One, Get One Free’ deal.)

Me: “Did you find everything all right?”

Customer: *places frame on the counter* “I think this is 50% off.”

(Wanting to double-check just in case there is another deal besides the BOGO, I ask over the headset. A coworker responds saying the only deal we have is the BOGO one.)

Me: “This isn’t 50% off, but it is part of our ‘Buy One, Get One Free’ deal. If you buy two of the same frame, you’ll get one of those for free.”

Customer: “I don’t think that’s what the sign said. But I’ll just go ahead and pay for this one.”

(I finish the transaction, hand her the receipt and she walks back to the frame section. She comes back with the sign that was hanging up back there.)

Customer: “This sign says ‘Buy One, Get One Free.'”

Me: “Right.”

Customer: “Why did you tell me it was ‘Buy One Get One 50% Off?'”

Me: “I didn’t. I said it was Buy One, Get One Free.”

Customer: *brought up another of the same frame* “Well, I want this one for free.”

Me: “Okay, well, I’ll have to treat your first frame purchase as a return, and then ring both of the frames up in a new transaction for you to get the deal.”

(As we were walking to the register, she was mumbling under her breath about how I told her the wrong deal and how ridiculous it was that she just can’t walk out with the second frame. I finished the return and the new transaction, told her to “Have a good day,” and she snatched the receipt and walked out without a word.)

The Refund Is Complimentary

| USA | Awesome Workers, Crazy Requests, Money

Customer: “I don’t like my free gift; it looks cheap. I want to return it.”

Customer Service Representative: “I am sorry to hear that. However, it was a complimentary gift. It was included free of charge.”

Customer: “It’s just ugly! It is a piece of crap. I don’t want it. I want a refund.”

Customer Service Representative: “If you wish to return it you will have to ship it back at your own expense. As I said, it was complimentary. BUT, I guess if you want to continue insulting it, it will negate the compliment. Be as rude to it as possible. Problem solved. Consider yourself refunded. Have a nice day!”

Can’t Barrel Out Of There

| CA, USA | Crazy Requests, Criminal/Illegal, Food & Drink

(I work as a manager and beer department head at a local liquor store that sells kegs of beer.)

Customer: “Excuse me; I need to order a keg of Corona.”

Me: “I’m sorry, but Corona, unfortunately, doesn’t make kegs.”

Customer: “What’re you talking about? I ordered one last week!”

Me: *trying not to get agitated* “Sir, I’m sorry, but like I said, Corona doesn’t make kegs. It’s impossible for me to get you a keg of Corona.”

Customer: “This is bull-s***! The beer guy here got one for me last week!”

Me: “Actually, I run the beer department at this store, and I have for the last few months. I can give you a list of all the kegs we can get you.”

Customer: “QUIT BACK-TALKING ME! I want to see your manager, and I want to see him now!”

Me: “Okay, not a problem.”

(I turn around on the spot, making a 360 turn.)

Me: “Hello, I’m the manager. What can I help you with?”

Customer: *glares at me before walking out in a rage*

I Pretend To Work If You Pretend To Pay Me

| Sacramento, CA, USA | Bad Behavior, Crazy Requests, Money

Customer: “My taxes pay your salary so you are paid to take my crap.”

Me: “First of all, sir, until it says ‘Sanitation Dept’ on my paycheck I’m not paid to take anyone’s crap.”

Customer: “Well, my taxes pay your salary.”

(I lay a printout of his registration fees in front of him.)

Me: “You see that $32 fee? That fee is what pays my salary. I’ve only been working here for six months. Since you haven’t paid any registration fees for the past three years you haven’t paid any part of my salary.”

(After a couple of minutes of whining he finally pays the all the fees to bring his registration current.)

Me: *as I hand him his sticker and registration* “Thank you, sir… Now that that is cleared up… How about giving me a raise?”

Her Request Is A Bit Of A Squeeze

| USA | Crazy Requests, Food & Drink

(I worked for a grocery store in a town with two major universities. The encounters with the student customers are always entertaining.)

Customer: “I’m looking for fresh squeezed orange juice.”

Me: “Yes, of course. We have a few options between the [Popular Brand] brand and our store brand…”

Customer: “No, you don’t understand. I need orange juice that was freshly squeezed today.”

Me: “I’m sorry, but we don’t carry anything like that here. We are just a grocery store.”

Customer: “Well, do you think you could go in the back and squeeze some for me?”

Me: “I apologize, but that just isn’t how it works. The best I can do is recommend the [Popular Brand]. It really is the best, freshest orange juice we carry.”

Customer: “Well, I’m not a Nazi or anything, but I refuse to drink anything that has been pasteurized.”

(I notice at this point that she has a gallon of milk in her basket…)

Me: “I’m sorry I can’t help you with this, but I can at least let you know that we do carry fresh oranges in our produce department.”

Customer: “Wait, you mean you expect me to squeeze my OWN orange juice?!”