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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Customers With Very Specific Baggage

    | Tigard, OR, USA | At The Checkout, Bad Behavior, Crazy Requests

    (I work at a large retail store. On the credit card machine, at the end of every transaction, a one question survey would pop up for the customer, asking to rate our customer service, from 1 to 5. I’ve just finished ringing up a customer and put her items in a plastic bag. She has been fairly normal so far, until…)

    Customer: “Do you have any bags with handles?”

    Me: “Yes, all our bags have handles.”

    Customer: “No, I mean a paper bag. I don’t want plastic.”

    Me: “I’m sorry, ma’am. All we have are plastic bags.”

    Customer: *angrily replies* “Well, I don’t want a plastic bag!”

    (She then picks up the stylus pen and chooses “1” on the customer service questions, deliberately pushing down so hard on the screen that it permanently leaves a mark.)

    Customer: “Next time have paper bags!”

    It’s All Fun And Games Until The Till

    | Ashford, England, UK | At The Checkout, Crazy Requests

    (Every morning, around 9 am, we have “Team Brief,” where the manager talks about the business issues of the day with the workers. The briefing takes place in an alcove near the lift, which is just off to the side of the main store. There is no door separating the customer area and alcove. The manager usually makes the briefings very informal. On this particular day, two colleagues remain on the tills to serve customers – one on a full sized till, and one on the “10 items or fewer” till. The briefing is going well and the manager has said something amusing, causing us all to laugh.)

    Angry Customer: “Why the **** are you standing here laughing? I want to be served!”

    (Everyone stops laughing, and the manager goes out to see what is happening. The small till is empty, but there are two customers waiting at the big till.)

    Manager: “This till is available, sir.”

    Angry Customer: “That’s not a proper till! I demand a proper till! If you were serving and not f****** around in there then I wouldn’t have to f****** wait!”

    (Another employee opened another “proper” till and serves the man, who stormed off angrily after that. Nevertheless, we were all in a quiet mood for some time afterward.)

    Needs An Urgent Prescription Of Common Decency

    | MA, USA | Bad Behavior, Crazy Requests, Health & Body

    (My wife is a pharmacist for a large chain. She works overnight shifts. A woman comes in with a prescription from the ER. She notes that there are allergies on the patient’s record which may be present in the medication.)

    Pharmacist: “There is a possible allergy with this; I’ll need to check the ingredients for this manufacturer.”

    Customer: “You don’t need to check that. I’ve taken this before. I have twins at home and I’m in a hurry.”

    Pharmacist: “What kind of reactions do you get?”

    Customer: “Well, my tongue and throat swell up, and I get bad rashes on my feet.”

    (What she is describing is anaphylaxis and Stevens-Johnson Syndrome respectively, both serious and potentially lethal reactions even on their own. Unsurprisingly my wife feels the patient’s assurance isn’t sufficient and decides to check the ingredients to be sure it won’t kill her. The customer is obviously pissed that she has to wait. Unfortunately the ingredients show the allergens are present.)

    Pharmacist: “I’m sorry, there are [allergens] present in this medication and I can’t fill it. However, I will try to contact the ER doctor to get a substitute.”

    (The patient begins to give death looks and muttering angrily. The medication in question is a narcotic and a controlled substance. The laws which control the filling of the medications require a hard copy, and cannot usually be taken over the phone at all. The only way around this is to use certain emergency protocols which require the doctor to get the prescription hard copy to the pharmacy in a very short time. This is always a risky business for pharmacists in case the hard copy doesn’t make it. Most of the time a pharmacy will just refuse to fill the script, which they are within their rights to do. Against the odds, my wife manages to get the ER doctor on the phone. He agrees to switch the medication to Percoset and says he will personally deliver the hard copy in a couple hours after his shift ends.)

    Pharmacist: “We got the prescription changed to Percoset, and the doctor will bring—”

    Customer: “I don’t want Tylenol.”

    (The customer begins getting even louder and more surly and increases the death stare. My wife knows that this customer has just decided to be angry and will just escalate it from here.)

    Pharmacist: “Please, just stop. I can’t fill something that might hurt you. I’ll contact the doctor again to try to get something else.”

    (She gets a hold of him and they switch it to Oxycodone. The doctor will still bring the new prescription over. During the call another doctor calls in on the second line. My wife briefly switches over to speak to them before resuming the original call. This takes about a minute. At this point not only has the patient been saved from a possible allergic reaction, but a doctor who has been who-knows-how-long at the ER is going to make a special trip on his own time to make sure she can get her prescription.)

    Pharmacist: “Okay, we’ve got it switched to Oxy—”

    Customer: “I don’t want to hear what you have to say.”

    (She holds up her hand like a mouth and does a movement which clearly indicates “shut up”. My wife is livid at this point, but tries to focus on what she’s doing. She goes to ring her up.)

    Pharmacist: “I think it might be better if [coworker from the front end] rang you out.”

    Customer: “I think it might be.”

    (My wife stepped away and tried to calm down and get her focus back on her other work. While Coworker was ringing the customer out she could hear her complaining about her. One of her complaints was that she took a minute to talk to on the phone to the other doctor. The punchline to all this is that the patient was given some pills at the ER and could have gone straight home with the meds if she was really in such a hurry, and filled the prescription the next day.)

    Won’t See A Single Slice Of That Refund

    | Columbus, OH, USA | Bad Behavior, Crazy Requests

    (I work for a one location pizza shop. A woman calls and orders a pizza and a salad and spends around fifteen minutes ordering, price checking, and deciding on her personal pizza and salad. My driver returns and ten minutes after she calls.)

    Me: “Hello, thank you for calling [Pizza Shop] Pizza! Will this be for pickup or delivery?”

    Woman: “Neither. I got a pizza from ya’ll and there’s a problem.”

    Me: “I’m so sorry to hear that! How may I assist you?”

    Woman: “See, when I ordered, I thought ya’ll were [Chain Pizza Shop].”

    Me: “…I’m sorry?”

    Woman: “So, yeah, I don’t want this. Send the driver back with my money.”

    Me: “I’m sorry, ma’am, I can’t do that.”

    Woman: “Why not?”

    Me: “I answer every phone call with our shop’s name. You ordered from us; we fulfilled your order. Our transaction is done.”

    Woman: “I must not have heard you. I don’t want this, though.”

    (This continues on in this manner for another few minutes while my driver is stand there watching me incredulously.)

    Me: “I don’t know what to tell you, ma’am. I will not send my driver out with a refund. This shop has never been [Chain Pizza Shop], this phone number has never been associated with [Chain Pizza Shop]. There is not a [Chain Pizza Shop] for ten miles.”

    Woman: “I want to speak with your manager.”

    Me: “Ma’am, I am the manager.”

    Woman: “I want speak with your supervisor.”

    Me: “That’s me right now.”

    Woman: “Well, who’s above you?”

    Me: “That’d be our owner. He’ll be here at 11 am tomorrow morning.”

    Woman: “What’s your name?”

    Me: “My name is [My Name], ma’am.”

    Woman: “Well, I’m going to call him and tell him how rude and unhelpful you’ve been.”

    Me: “You tell him whatever you feel you need to, ma’am. Have a great night!”

    Stupid By Half

    | GA, USA | Crazy Requests, Food & Drink, Money

    (A customer comes up with two separate checks. The server put one dinner on the first check but should have been on the second check. Not a problem… or so we thought.)

    Customer #1: “This dinner wasn’t supposed to be on my ticket.”

    Me: “Okay, not a problem. I’ll just deduct it and move it over to the other ticket.”

    (Customer #2 hands me her ticket and I make the changes. When the changes are done…)

    Customer #1: “Now, I want to pay for my ticket and half of that plate you just put on [Customer #2]’s ticket…”

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