November Theme Of The Month: Black Friday!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

A Very Purr-sonable Cat

| Dearborn, OH, USA | Crazy Requests, Pets & Animals

(I work at a shelter that has a big Maine Coon cat that has the run of the place. He never goes outside and likes to sit on the lap of whoever is at the computer working. Even though he’s huge, about 28 pounds, most of it is muscle. He’s a very docile cat and loves people. For the most part, our customers love him.)

Coworker: “[My Name], we got some people pulling in. Can you grab Corky?”

(I grab the Maine Coon and set him on the counter in a crouched position, holding his flank lightly to keep him still. He’s already trilling excitedly at the thought of guests.)

Coworker: “Hi, welcome to [Shelter]. Can we help you?”

(A woman, man, and two kids wander in.)

Woman: “Yes, we’d like to take a look at your kittens.”

Coworker: “Sure. [My Name], can you take them to the cat room?”

Me: “Sure. Here, take Corky.”

(I go to hand her Corky and the woman suddenly screams.)

Woman: “That’s a Lynx! You have a LYNX here!”

(She grabs her kids and yanks them back.)

Me: “Oh, no, ma’am, this is Corky, our resident Maine Coon. He’s not a Lynx; he’s just a very large breed of cat.”

Man: “What the h*** kind of place is this?! Those animals are dangerous! Why do you have one running around where children are?!”

Me: “Uh, sir? Maine Coons are extremely friendly. The biggest danger to your kids is he’d just knock them over by accident.”

Woman: “How DARE you threaten my babies! I’m reporting this awful place and have you arrested for harboring that vicious thing!”

(They storm out, leaving us to stare after them in bafflement. We got a visit later from a local police officer.)

Officer: “Hey, I got a call about a ‘vicious rabid animal’ on the loose in this building.”

(I pick Corky up off the counter. Corky is a happy combination of purring and trilling at the sight of him.)

Officer: “Uh huh, that’s what I thought.”

Deep Fried Attitude

, | AZ, USA | Crazy Requests, Food & Drink, Technology

(I am working in the drive-thru during a busy breakfast rush when a snooty customer pulls up.)

Customer: *taking her food and shakes it* “How many calories is this? The girl on headset said you were going to find that for me!”

(We have the calorie count for practically every item in a program on our registers – right down to a single slice of cheese – so despite the massive line, I quickly check. For some reason, while we have the nutritional information for the breakfast sandwich as a whole, we don’t have the information on just the chicken filet, which is all she ordered.)

Me: “I’m really, sorry, but for some reason we don’t have it in our system. I know that if you go on the company website, though, they will have it under the ‘nutrition guide’ tab and—”

Customer: *disgusted* “I shouldn’t HAVE to go online. You should have it HERE!” *drives away*

Manager: *waves at receding car* “You have a nice day, too!”

Me: “If she’s that concerned about calories, maybe she shouldn’t be eating fried chicken for breakfast?”

Manager: “Seriously!”

Time For A Time-Out

| Maui, Hawaii, USA | Crazy Requests

Customer: “Can you tell me the name of the shopping complex that has the bus stop near you?”

Me: “Yes, just a moment while I look it up.”

Customer: “Can you ask someone near you?”

Me: “It’ll just take me a couple seconds to look it up. Just a moment, please.”

(I find it.)

Me: “It’s the [Name] shopping center.”

Customer: “I know you have someone there next to you. Can you please ask them?”

Me: “There is only me at the desk. There is no one else near me.”

Customer: “Please ask someone who lives there. I want to be sure.”

Me: “Let me put you on hold a moment.”

Customer: “Thank you.”

(The customer is then placed in time-out, also known as ‘hold,’ while I do a face-palm and practice some deep-breathing techniques. After about a minute, I return to the phone call.)

Me: “It’s [Name] shopping center.”

Customer: “Thank you so much for checking with someone; I appreciate it.”

Me: “Sure, no problem.”

Overbooked Leads To Overcooked Attitude

| South Africa | Crazy Requests

(I am the owner of a family restaurant in the country and we are the only place open during the December holidays, and do get fully booked quite fast. A customer walks in 15 minutes before all our bookings arrive. We only serve 60 guests per night due to our small kitchen.)

Customer: “Good evening, Can I please have a table for 16 guests?”

Me: “No, unfortunately we are fully booked at this stage; we could however seat you at 20:30 or 21:00?”

Customer: “No, I don’t eat that late. Why can’t you just squeeze us in?”

Me: “I can do that, but if I do seat 16 of your guests with our other 60, then it’s just a recipe for disaster. As I said, I am more than happy to accommodate you when it has quieted down, at around 21:00.”

Customer: “No. You are a restaurant and you have to serve me!”

Me: “I am sorry, sir; we are fully booked.”

Customer: *to waiter* “I am never coming back here again! This is f****** ridiculous. I will tell all my friends and family that you don’t want to serve guests.”

Me: “Excuse me? I don’t understand. We are fully booked and can not serve you at this stage.”

Customer: “Who is the owner? I want to speak to the owner right now!”

Me: “I am the owner, sir, and as I explained to you I can not serve 16 guests on top of my other 60.”

Customer: “Well, you won’t be an owner for long!”

Me: “Well, then I wouldn’t have to deal with customers like you.”

(Customer left, still swearing, and eventually posted a complaint on a review website, to which the locals of the town ripped his comments a new one.)

Lack Of Burger Flippers Makes Her Flip

, | Springfield, IL, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work in a major Chinese food chain that has just opened up in the area, right around Christmas time. The store is incredibly busy, both inside, and in the drive through. The wait time for both is long. We time the drive through at about 15 minutes. A lady gets up to the ordering area, after waiting in line all that time and says:)

Customer: “You don’t have any cheeseburgers?”

Me: *politely* “Uh… no, ma’am. We only serve Chinese food.”

Customer: “But you are a DRIVE-thru! You should have cheeseburgers!”

(She was not able to drive off angrily, because of customers still in front of her waiting to pay and pick up their food. When she was able, she gunned it and took off! She probably wasted half an hour.)