Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Just Telling It Like It Is
    (2,986 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Ballooning Demands, Part 2

    | TX, USA | Bad Behavior, Crazy Requests

    (Our store closes at 7 pm on weeknights, so we lock our doors at 6:55. A customer bangs at the door at 6:58 with the promise that she needs just one thing. I let her in and tell her we’re closing the registers in two minutes. Two minutes pass and she’s not at the register.)

    Me: “Ma’am, you told me that you only needed one thing when you came in here. It’s seven and we have to shut our registers down.”

    Customer: “I know, but I forgot I also need…” *lists off a dozen items*

    Me: “There’s no way you’re going to have time to get all of that. If you want, we can gather this for you and bag it, then you can pick it up in the morning and pay.”

    Customer: “NO! It needs to be tonight! It’s an emergency.”

    Me: *sighs and realizes she’s going to be a problem* “I’ll ask one of the registers to stay open five more minutes, and then we have to shut down.”

    (Luckily, the customer is up there in three minutes with her arms full. My co-worker is checking her out when the woman says she needs to put in a balloon order for her son’s first birthday party. I hurry and grab a slip of paper to fill out with the information.)

    Customer: “Do you have any specials on your balloons?”

    Me: “No. We stopped doing specials on them months ago because of the helium shortage. We do offer balloons at a cheaper price if you buy 20 or more.”

    Customer: “Well, I don’t really need 20. Can you do the order in multiple colors?”

    Me: “We can do them in as many as you like.”

    Customer: “I want them to match the theme of the party.”

    (She starts naming colors, which I write down, but she can’t decide on the blue. I go grab four different blue balloon colors.)

    Customer: “Give me the aqua, no powder blue. No, island is better. No, I’ll just go with aqua. Can I have just twelve balloons at the cheaper price?”

    Me: “I’m afraid we can’t do that. It’s in the system at a set price and I don’t have the authority.”

    Customer: “I just don’t need 20. I guess I’ll get 20, though.”

    Coworker: “I’m glad we could help you with your son’s first birthday. That’ll be [high amount].”

    (The customer hands over her card and it’s declined.)

    Customer: “Ugh, I know there’s money on that card. It just won’t go through because my check is still pending. Can you stay open just a little longer so I can run to the ATM and withdraw some money?”

    Me: “We can’t. We should have already closed over 10 minutes ago. As I suggested before, why don’t we bag this up and you can come for this in the morning when you come to get your balloons?

    Customer: “I guess so. Are you sure you can’t let me run to the ATM?”

    Me: “I’m positive, ma’am.”

    (I help to write her name and information on one of the bags, staple it shut and put it behind the main counter.)

    Customer: *as she’s walking out* “Oh, do me a favor? I don’t know if I want those balloons. Will you make sure they don’t fill them until I call?”

    Me: “… Yes, ma’am.”

    Coworker: *after the customer has left* “So we just wasted 15 minutes for her to walk out empty handed and she’s probably going to call and cancel that balloon order tomorrow.”

    Me: “Yep.”

    Related:
    Ballooning Demands

    How To Kiss Problem Customers Goodbye

    | IN, USA | At The Checkout, Bizarre, Crazy Requests, Rude & Risque

    (I normally take my lunch break when my husband gets off work. Today is a really busy day and I’m not getting my lunch break, so my husband has approached me at my checkout line. I give my husband a hug and quick peck on the cheek and say goodbye. I turn to my next customer.)

    Customer: “Where’s mine?”

    Me: “Your what?”

    Customer: *very serious* “My hug and kiss. He got one. I want one, too.”

    Me: “Oh! I only hug and kiss the customers I’m married to.”

    Customer: *disgusted* “Well, that’s not good customer service. I wanted a hug and kiss!”

    (A coworker then decides to step in. He’s a big guy about 6″ tall and very heavy.)

    Coworker: “Well, it would be a shame to let you leave unhappy.”

    Customer: “I know. It’s not fair that she kisses other men but won’t give me one!”

    Coworker: “I’ll take care of that for you.”

    (My coworker walks towards the customer with his arms out.)

    Coworker: “Let me show her what customer service is. I’ll take care of that hug and kiss.”

    Customer: “Uh… No, thanks!” *walks quickly to the front register*

    Coworker: *to me* “What about my hug and kiss?”

    Me: *smirks* “What about that marriage proposal?”

    Going Into A Song And Dance Over It

    | CA, USA | At The Checkout, Crazy Requests, Musical Mayhem

    (A customer is buying over $200 worth of used CDs, most of which are missing barcodes and have to be manually entered. To boot, they are mostly classical, which means they’re covered in text, often in different languages, etc., and it’s hard to pick out the information I need.)

    Customer: “Is there any way this can go any faster? I’m in quite a hurry.”

    (Yes, I’m sure he picked out all 50 friggin’ CDs in QUITE a hurry.)

    Biting The Hand That Fees You

    | USA | Crazy Requests, Hotels & Lodging

    Me: “Hi. Can I help you?”

    Customer: “Yes. I want to know if my fee has been waived.”

    Me: “Your fee?”

    Customer: “Yes, my parking fee. I always stay here and you all always waive it for me.”

    Me: “Okay…” *checks computer* “No, your fee is still there.”

    Customer: “This is unacceptable! The check-in guy told me that he would waive it! I want a manager!”

    Me: “Okay, then…”

    (I get a manager and explain the situation. We review the customer’s past stays. So far he has only stayed here four times in the past year. They speak.)

    Manager: “Hi. Can I help you?”

    Customer: “Yes. I need my fee waived! You always do it for me so I should get it!”

    Manager: “I’m sorry, sir, but if you have parked in the garage—”

    Customer: “I’ve seen you all waive it for others! Why not for me? That’s not fair!”

    Manager: “Well, what about those that have paid?”

    Customer: “What about them?”

    Manager: “It’s unfair to them that they should pay and you don’t.”

    Customer: “I don’t care! As a manager, you should use your initiative and do as I say!”

    Manager: “Sir—”

    Customer: *slaps fist on counter* “As a manager, you should do what I want! Always! The customer is always right!”

    (They argue a lot, with the customer interrupting my manager’s every two words with repeats of, ‘as a manager…’ Finally, seeing that my manager won’t be bullied, he storms off, swearing that he would talk to the general manager later. My manager replies he is free to, and drops his smile when the customer leaves.)

    Manager: “Jerk!”

    (Reason number one million why I would never like to be a manager!)

    Mother Is On The Job

    | Edmonton, AB, Canada | Bizarre, Crazy Requests, Family & Kids

    (My workplace provides career advice for youth and young adults. We sometimes have parents come in to ask for help. However, these parents didn’t think to bring their kid with them.)

    Mother: *walking up to the reception desk* “Are companies even hiring students?”

    Me: “Uhm… yes. Yes, they are. It’s summer – there are a lot of seasonal positions to fill.”

    Mother: “But my son can’t find a job.”

    Me: *looking behind her to try to spot her son* “It can take a little bit to find something. Has he come in to see us yet?”

    Mother: “No, he doesn’t want to.”

    Me: “Well, it would be a good first step. Does he have a resume yet? Has he written cover letters before?”

    Mother: “He’s got a resume, but I write his cover letters for him.”

    Me: *hoping I heard her wrong* “I’m sorry? You write them for him?”

    Mother: “Yeah, or he wouldn’t do it!”

    Me: “Well, he really has to be the one to write them; it’s not a good situation if the employer is under the impression your son is writing them when he’s not.”

    Mother: “Oh, I tell them.”

    Me: “Sorry?”

    Mother: “I write, ‘I’m writing on behalf of my 16-year-old son, who is in need of a job.’ They know it’s not him. He doesn’t know I’m applying to jobs for him.”

    Me: “…”

    Mother: *becoming irate* “He needs a job!”

    Me: “I understand, ma’am. But you can’t apply to jobs for your son. He has to apply for them himself.”

    Mother: “But he won’t apply on his own! All he does is sit on his a**s in the basement and play video  games!”

    Me: *trying to sound professional* “Ma’am, have you considered banning him from playing games until he applies for jobs?”

    Mother: *affronted* “I can’t do that to my son! That would be cruel! He just needs a job!”

    Me: “Well, I’m sorry, ma’am. I can’t give him a job. He has to go out and earn one for himself.”

    Mother: “Fine, then.”

    (She turned to leave and I noticed her husband had been face-palming behind her, shaking his head in shame.)

    Page 46/146First...4445464748...Last