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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    No Follicular Coupon Is A Folly

    | Pittsburgh, PA, USA | Bizarre, Crazy Requests, Health & Body, Theme Of The Month

    (A man comes up to the pharmacy registers to purchase a bottle of hair growth product. These items come with coupons attached to the box so customers receive instant savings.)

    Customer: “I’d like to purchase this, and I have a coupon for it.”

    Me: “Excellent. I’ll ring this up for you.”

    Customer: “I also have two coupons from previous boxes that I forgot to use before but I don’t have them with me. You can just take the ten dollars off my purchase now, though.”

    Me: “I’m sorry, sir, but unfortunately I can only use one coupon per purchase of this item as it says here at the bottom of the coupon.”

    Customer: “Well, I didn’t get to use them before so I would like to use them now.”

    Me: “So you would like me to give you a discount for coupons that you do not currently have with you today?”

    Customer: “Yes. I don’t see what the problem is.”

    Me: “I’m sorry, sir, but that’s not the way it works.”

    Customer: “Well what do you expect me to do with the coupons, then?”

    Me: “Give them to your friends or relatives?”

    Customer: “They won’t use them. They have hair!”

    Don’t Discount The Customer’s Ability To Discount, Part 3

    | MA, USA | At The Checkout, Crazy Requests, Theme Of The Month

    (I work for a popular pharmacy/retail chain. We have a rewards card that can be linked to a customer’s online account or their mobile app that gives them the ability to send coupons directly to their card electronically, eliminating the need for paper coupons. The customer simply scans their card at check out and their coupons will appear to me, the cashier, and I can put them in right from there.)

    Customer: “I was supposed to have a 25% coupon on there.”

    (No coupon popped up at the end of the transaction, meaning the coupon either expired, or she did not complete the sending process.)

    Me: “I’m sorry, but a coupon didn’t pop up.”

    Customer: *exasperated sigh, giving me a look of disgust* “Well, that SUCKS.”

    Me: “I know, Sorry about that. The new coupon system can be a pain in the neck. Do you have the coupon anywhere I can see so I can—”

    Customer: *cutting me off in a very rude tone* “You know what? Just take it! This f****** sucks!”

    (The customer then flung the nail polish at my chest and stormed out of the store!)

    Related:
    Don’t Discount The Customer’s Ability To Discount, Part 2
    Don’t Discount The Customer’s Ability To Discount

    Their Logic Is Priceless

    | Vancouver, BC, Canada | At The Checkout, Crazy Requests, Money, Theme Of The Month

    (I work in a retail store that has deals where if you buy two of certain items, you get both at a discounted price. You cannot buy only one and get it at half the price.)

    Customer: *shows me [Brand] body wash & [Brand] deodorant* “These are the same price and are on for the same ‘buy 2 for $4′ deal. It’ll still go through, right?”

    Me: “We will find out once I scan them in.”

    (I scan each item in individually and no deal shows up. So I ring each item in twice before having to call price check and sure enough, the deal comes off separately PER ITEM.)

    Me: “Sir, it appears the deal is for each item individually. These two cannot be combined.”

    Customer: “That’s ridiculous! They’re the same price and on for the same deal. I should be able to mix and match them!”

    Me: “Unfortunately it doesn’t work that way, unless it’s a deal on the brand. And this time, it’s on the objects. You’d have to buy two deodorants or two body washes to get the deal.”

    Customer: “But that’s ridiculous! THEY’RE THE SAME PRICE ON FOR THE SAME DEAL! Can’t you do anything about that?”

    Me: “Sir, I cannot. The deal is on the items, and not the brand. If you’d like, I can ring you in for two of each and you can pick them up before you leave.”

    Customer: “But if you have a deal on for chips, you can buy one ketchup and one BBQ and still get the deal! Why can’t I do that here?”

    Me: “…because those are both chips. These are not the same item.”

    Customer: “I get that… but they’re the same price!”

    (This went on for a couple more minutes, him using the same logic. He didn’t end up buying the body wash or the deodorant. Moral of the story: you should be able to buy one yoghurt and one dish soap for a discounted price, providing they’re on for the same sale price.)

    Juggling Orders In Disorder

    | VA, USA | Bad Behavior, Crazy Requests

    (I’m on the phone taking an order for a catered event. A customer approaches the counter. Despite my other coworkers who are mostly unoccupied, the customer seems intent on getting my attention, and the customer on the phone won’t let me get a word in to ask her to hold for a second.)

    Counter Customer: “Excuse me! I need you!”

    Me: *trying to get the attention of another worker* “Someone will help you in a second.” *to the phone* “I’m sorry, could you repeat that last part, ma’am…”

    Counter Customer: “No! I need you to help!”

    Me: *points to phone* “I’m helping another customer right now. Someone will be right over.”

    Counter Customer: “NO! YOU HELP!”

    (At this point, I turn away to take the order on the phone. Suddenly, the customer comes behind the counter, snatches the phone from me and hangs it up.)

    Counter Customer: “You help me NOW!”

    Me: *exasperated* “Please go back around the counter, ma’am. What was it you needed?”

    Counter Customer: “I didn’t get a cup for my drink. ”

    (After sending her on her way, I call the other customer back.)

    Me: “I am so sorry about that we got disconnected, ma’am. How many people are you serving again?”

    Phone Customer: “I think I’m going to take my business elsewhere. It was very rude and unprofessional of you to hang up on a customer. If you didn’t want to take my order, you could have just said!” *click*

    The Appliance Of Defiance

    | NV, USA | Crazy Requests, Technology

    (I am 32 years old, and have approximately 16 years of customer service experience in various fields. While working as the appliance manager at a well-known nationwide retailer, I am speaking with a customer about the protection plan we sell as an extra add-on option and he seems to get a little confused as to the products and services we offer.)

    Me: “Everything we sell that has a motor is eligible for some form of extra protection agreement that can be purchased separately and works concurrently with the manufacturer’s warranty.”

    Customer: “What all does it cover and how much does it cost?”

    Me: “Well with fridges it would cover parts and labor for the term of the agreement and if for some reason the unit completely fails, it would cover the value of the unit towards replacing it as well as money for the food that is lost inside the unit. The price of the plan varies based on the model of appliance you buy.”

    Customer: “What do you mean, it varies? It should be a flat rate for all units.”

    Me: “Well, there’s a higher cost for a fridge with an ice maker and/or water dispenser than there is for a fridge that doesn’t have those features.”

    Customer: “Right, so those units should have a cheaper protection plan, right?”

    Me: “… um, right.”

    Customer: “So what do you mean when you say it would cover the value of the unit towards replacing it?”

    Me: “Well if you buy a $2000 fridge and that fridge dies, you would get $2000 towards purchasing a replacement fridge. Then you just come in and select a new unit.”

    Customer: “What? Well, that’s absurd.”

    Me: “I don’t understand; why is that absurd?”

    Customer: “Well, if my iPhone dies then Apple just sends me the newest model available as a replacement and I don’t pay anything!”

    Me: “That may be but appliances are quite a bit different from cell phones, especially refrigerators.”

    Customer: “That shouldn’t matter; whatever is the newest model should automatically get sent to the customer’s house if the old one dies. That’s what’s called customer service.”

    Me: “And what if, in the time you have the fridge, you decide that your next one will be a different style? Or you want a different size? Or you’re remodelling your kitchen and you want a different finish?”

    Customer: “Well then they should be able to anticipate customer needs and make a new model that will appeal to everyone.”

    Me: “…”

    Customer: “Maybe you’re not high enough in the food chain to understand this concept. After you get a little experience in customer service and start making adult purchases, you’ll understand.”

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