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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    South Of The Border Of Unreason

    | Tijuana, Mexico | Crazy Requests, Theme Of The Month

    (I work at a company that works on providing phone-based tech support to other US-based telephone companies.)

    Me: “Thank you for calling [Provider]. My name is [My Name]. How can I help you today?”

    Caller: “Oh, hello. My name is [Name]. I have a box from [Provider] that I want removed from my lawn. It’s been sitting there for two days.”

    Me: “Well, sir, you should have picked it up, since once the equipment arrives to your home it becomes your responsibility, and you must ship it back.”

    Caller: “You don’t understand. I want you to send somebody from [Provider] to pick up that box for me.”

    Me: “Sir, I can send you over someone to pick it up, but that’s going to cost you $75 USD.”

    Caller: “No. I want it picked up for free. I don’t want that box.”

    Me: “Then you must pick it up yourself and send it back to [Provider] via UPS or postal service, or drop it off with a sales representative at a [Provider] store.”

    Caller: “I don’t want to do it. I want you to pick it up for me and take it away. For free. Don’t you understand? Am I calling to India or something like that?”

    Me: “You are speaking to Tijuana, Mexico, and I do understand you, sir. However, we cannot send anyone to pick up the box, since it’s your responsibility to do so.”

    Caller: “You must speak Spanish. Bring someone over to the phone who can understand English.”

    Me: “I do understand you, sir. But that doesn’t change that you must still bring that box yourself or you will be charged for not returning the equipment.”

    Caller: “No, you are speaking Spanish. Bring me someone who can speak English.”

    Me: “Sir, we’re speaking in English.”

    Caller: “I doubt it.”

    Me: “Well, believe it. We’re speaking in English.”

    Caller: “I refuse to speak with you. Bring me someone who can speak English. Bring me your f****** supervisor.”

    (My supervisor in this moment was away on a meeting, and the only supervisor available that day was already taking a call.)

    Me: “Sir, my supervisor will tell you the same.”

    Caller: “Then f****** bring me your supervisor’s boss.”

    Me: “Even if I take it to God himself, he’ll still tell you that you must grab that box and ship it back via postal service. And this is your first warning, sir. If you keep talking that way, I will be forced to terminate this call.”

    Caller: “Bring me your f****** supervisor. I refuse to speak with you, f****** wetback.”

    (Our company has a policy of reserving the right to withdraw from this kind of calls if the customer comes up with these kinds of tantrums.)

    Me: “Thank you for calling [Provider tech support]. We apologize that your problem will go unresolved. Do not bother calling back. Have a nice day.” *click*

    (When I later check the records, I found out that this customer had already called four times for the same reason!)

    The Return: Uncut

    | Australia | Crazy Requests, Family & Kids, Theme Of The Month

    (I’m getting my hair trimmed. Beside me is a four-year old boy, who’s just finishing his own haircut.)

    Boy: *scowling* “I don’t like my new haircut! Return it!”

    Mother: “… Return it?”

    Boy: “Yeah! You said that if I didn’t like my new haircut, that they could change it. Like when we changed my red shirt at [Clothing Store] for the green shirt! I want it back the way it was! Return it!”

    (Luckily my haircut was finished. I left while the mother was trying to explain to the increasingly unhappy little boy the difference between an exchange and a change, and why they couldn’t return his haircut.)

    Don’t Discount The Customer’s Ability To Discount

    | St. Louis, MO, USA | At The Checkout, Crazy Requests, Money, Theme Of The Month

    (The lingerie company I work for has a very large sale twice a year, and it is always quite popular. We mark down prices on much of our merchandise again as the sale goes on, to move old stock. We do offer price adjustments on sale items that have been discounted again. The customer in question here is a notorious returner.)

    Me: “Thank you for shopping with us today. How was your experience with us?”

    Customer: “Whatever. I need to do a price adjustment.”

    Me: “Okay. Do you have all your receipts?”

    (The customer hands me at least 20 different receipts.)

    Me: “Oh…wow. There’s a lot of receipts here. Which items did you want price adjustments on?”

    Customer: “All of them.”

    Me: *whimpers* “Um… okay. Just so you know, this will take a few moments.”

    Customer: “Yeah, yeah. Just hurry up.”

    (I look at the first receipt and notice that all the items on it were purchased at full price outside of our 90-day return policy, before the sale even started.)

    Me: “Ma’am, I’m really sorry, but this receipt is from almost five months ago. We only have a 90-day return policy, so there’s nothing I can do with this receipt.”

    Customer: “But the items on there cost less now. I want the sale price!”

    Me: “Yes, and if you had purchased these items within the last 90 days, I’d be happy to do the adjustment. But as you can see, you bought them several months ago, and the system won’t process it.”

    Customer: “Well, what about the other receipts?”

    (I go through the receipts and note that only four of them have dates within the 90 day policy, so I hand the stack back to the customer.)

    Me: “All right, so it looks like only these four have dates within the return policy, but I’ll be more than happy to scan these through and give you your discount.”

    (The customer huffs, but says nothing. After scanning all four receipts and rescanning every single item on them, I tell the customer her refund amount.)

    Me: “Ma’am, it looks like you’re going to be getting back $1.50 for all of these.”

    Customer: “What? That’s impossible! Everything on there has dropped in price again!”

    Me: “Actually, that’s not true. The bras you purchased were $15.99, and that is still their price today. The only thing you’re saving any money on is this perfume, and that’s only $1.50.”

    (I process the transaction and put the $1.50 on her credit card. I assume the transaction is done, until she hands me the out of date stack again.)

    Customer: “Now do these. I’ll get more back on these.”

    Me: “Ma’am, as I’ve already explained, these receipts are just too old to do a price adjustment on. I’m sorry, but my system won’t process it.”

    Customer: “No! You will give me my money back!”

    Me: “Ma’am, as I said, I’m terribly sorry, but my register will just deny the transaction. There is literally nothing I can do.”

    Customer: “Fine. I’ll just go to [other store location] and get them to do it!”

    (The customer leaves in a huff. I call the other store to let them know she’s coming. They don’t process her return either.)

    Cancelling The Doorway To Time Travel

    | NJ, USA | Crazy Requests, Geeks Rule, Theme Of The Month

    (It’s about eight in the morning and we’ve been open for two hours. I answer the phone.)

    Me: “Thanks for calling [Store Name and location], how may I help you?”

    Caller: “Yeah, I ordered a door yesterday.”

    Me: “Okay, did—“

    Caller: “I canceled it today.”

    Me: “Okay. D—“

    Caller: “But I have a receipt that says I paid for it.”

    Me: “Hold on, please.” *I mute the phone and turn to my associate at the other desk* “Hey, did a guy come in this morning and cancel his door?”

    Coworker: “Yeah, the charge hadn’t even gone through with his bank yet, so he’s good. It’s already canceled out.”

    Me: “Okay.” *picks up phone* “Sir, when was your receipt dated? The one that says you paid for it?”

    Caller: “Yesterday.”

    Me: “And you canceled it this morning?”

    Caller: “Yes.”

    Me: “So.. you… canceled it.”

    Caller: “Yeah, but this receipt says I paid for it!”

    Me: “The receipt is from the day before you paid for it.”

    Caller: “…”

    Me: “So it isn’t valid anymore.”

    Caller: “But—“

    Me: “The receipt from the day you placed the order has been overridden by the cancellation of the order, which was done today. Your receipt is now invalid.”

    Caller: “So… I won’t be charged?”

    Me: “No, sir.”

    (After the call ends, I turn to the other associate.)

    Me: “Well, it looks like we’ve got a time-traveling ‘Receipt-Lord’ on our hands, guys.”

    This Return Has More Than Meets The Eye-Glass

    | Canada | Crazy Requests, Theme Of The Month

    (I’m working at my store when a customer walks into the store with several computer printouts.)

    Me: “Hi! How can I help you?”

    Customer: “I wasn’t able to find any glasses here, so I looked online and found these. They’re perfect and I want you to order them for me.”

    (I look in the stores computer system and they are discontinued, meaning that no more are being made. Some stores in our area may still have one, though, so I call the five or six stores in the area looking for them. No store has them. This chain has hundreds of locations in multiple countries, but we’re only supposed to call the ones with the numbers provided.)

    Me: “I’m sorry, ma’am, but I can’t get these for you. They’re discontinued and no store still carries them.”

    Customer: “That’s ridiculous! You mean to say you called all stores here and in the United States and no place has them? I want THESE! That’s bad service!”

    (I’m sales-floor staff. Neither I, nor anyone else, has the time to call over 800 stores for just one sale. To make it worse, this company has very high sales requirements, and every minute I’m calling around I lose out on sales.)

    Me: “Well, ma’am, why don’t we go and see if we can find something on the racks that you like? We got some lovely new frames from [High End Brand] in just this week.”

    (After a LONG time of her trying on frames, I manage to convince her to buy a nice pair that looks good on her. She pays and leaves. A week later she calls us.)

    Me: “Thanks you for calling [Company]! How can I help you?”

    Customer: “Yeah, hi. I just weighed these glasses I bought and they weigh 12 grams more than my other pair! I want to return them!”

    Me: “Okay, you can come on in anytime to return them.”

    Customer: “Can’t you just give me my money back over the phone?”

    Me: “No. We need your original credit card and the glasses back.”

    (After she hung up, I looked into her file and discovered she’d returned one purchase of eyewear at least four times. Each time she picked a new frame, none of which seemed to be good enough for her!)

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