October Theme Of The Month: Halloween!

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Your Day Needs A Refill

| Vancouver, BC, Canada | Crazy Requests, Food & Drink

Customer: “Hello, I didn’t like this drink. It was made wrong.”

Me: “Oh. sure. What did you order and what didn’t you like about it?”

Customer: “I bought this hot chocolate yesterday. I finished it and it just didn’t taste very good and I’d like a free refill.”

Me: “So… you want a free refill? On a drink you didn’t like and bought over 24 hours ago?”

Customer: “Yes.”

Me: “…No.”

Don’t Call My Name, Antonio

| London, England, UK | Crazy Requests, Hotels & Lodging

Me: “Good morning, you’ve reached [Hotel]. How can I help you?”

Caller: “I want to speak to Antonio.”

(I am new, but I don’t think there is an Antonio working at the Hotel.)

Me: “Are you sure you have the right number? Or do you know what department he works in?”

Caller: “Of course I have the right number! This is [Hotel]! Antonio is one person higher than the General Manager and one person lower than the owner! Just put me through to Antonio!”

(At this point I ask my supervisor whether we have an Antonio.

Me: “I’m sorry, sir, Antonio is not usually based at our hotel. He is based at [Company].”

Caller: “I don’t care if he’s based on the f****** moon! Put me through to the moon!”

An Attack On Common Sense

| USA | Crazy Requests, Criminal/Illegal, Hotels & Lodging

(A man and his wife and a bunch of teens check in. All day, the teens are running freely outside, even when it turns dark. Our part of the city is notorious for crime, and one of the teens nearly gets attacked by a mugger. Fortunately, she is unharmed. The man approaches me.)

Man: “My daughter nearly got attacked outside! What are you going to do about it?”

Me: “What do you want me to do about it?”

Man: *throws hands up* “It’s all your fault! If you’d been watching her better–”

Me: “Sir, I am NOT a babysitter.”

Man: “You sure are! You’re responsible for all the guests here! And she’s a guest! What kind of place is this, that doesn’t care when their charges gets attacked!”

Me: “I’m just a clerk. Now, would you like me to call the police for you?”

Man: “Fine, whatever!”

(I called the police. The policeman came and told him what I wanted to: that he was responsible. Later, the man wrote on a comment card complaining about me for not babysitting his kid!)

Taxing Faxing, Part 15

| Charlotte, NC, USA | Crazy Requests, Food & Drink, Technology

(Callers place orders for a certain drinkable product. They can also call in to track their orders. One such customer places her order and calls back a few days later to see where her package is.)

Me: “I’m showing it was delivered via UPS this afternoon.”

Caller: “It was MAILED?”

Me: “Yes, ma’am.”

Caller: “Why wasn’t it faxed? You all did this every other time! I want a refund, now! I have a dinner party and I am so embarrassed! I bragged on this and you failed horribly!”

Me: “Ma’am, we aren’t able to fax this order, I am sorry. We can send a new order out if needed but it won’t arrive until day after tomorrow at the earliest. Have you checked everywhere, or asked your neighbors?”

Caller: “I don’t need to! It’s not my fault you all are incompetent morons… Oh! I’m pulling up to my house now, and I see it! Still refund me, as I have a headache from this call!” *click*

Taxing Faxing, Part 14
Taxing Faxing, Part 13
Taxing Faxing, Part 12

How To Fell His Yell

| QLD, Australia | Bad Behavior, Crazy Requests

(I work for a large national mobile company. Road works cut our fibre cable and the network goes down. One gentleman keeps coming in and terrorising my staff.)

Customer: “You broke the network. I demand to be back up and running, now.”

Me: “Sir, I understand the frustration. Unfortunately we all have to wait until the cable is fixed; there isn’t any way around it.”

Customer: “Why did you cut the cable?”

Me: “Sir, I didn’t cut the cable. The road workers did.”

Customer: *all red faced and angry* “All you people are the same, useless! Why don’t you go out there and help them?!”

Me: *fed up* “Because then there wouldn’t be anyone here for you to yell at.”

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