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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Getting Owned By The Owner, Part 3

    | Milwaukee, WI, USA | Crazy Requests, Extra Stupid, Liars & Scammers

    (I work at a gas station. A construction company has accidentally knocked out our power. After getting the store closed up and the closed signs are posted to the doors, we wait for the power to be restored. A customer parks her car at the gas pumps, walks to the entrance, and pounds on the door.)

    Me: “I’m sorry; we’ve experienced a power outage and we’re closed for a few more hours.”

    Customer: “I need to get gas.”

    Me: I’m sorry, but as I said, we’re closed at the moment. I hate to do it, but I have to send you to the gas station across the street.

    Customer: “Don’t you have a key to the register? Why can’t you take my money and let me get my gas? Everybody else does it manually.”

    Me: “Ma’am, I’m sorry, but you don’t seem to understand. Without electricity, the gas pump won’t work. I wish we could help you, but we can’t right now.”

    Customer: “Well, I know the owner of this store personally. And you can tell him I am very dissatisfied with the service from his employees. He won’t like this at all.”

    Me: *smiling* “Ma’am, he’s actually right here, and you can speak with him yourself.”

    (I step aside, and the owner of the store, who has been listening, walks to the front door.)

    Owner: “I’m sorry, but who are you? The power is out right now and we’re closed!”

    (The owner pulls the door closed, locks it, and walks away from the very embarrassed customer.)

    Related:
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

    Not Sue-ted To Modern Business

    | BC, Canada | Crazy Requests

    Customer: “Can you just crop the sides of this photo down for me?”

    Me: “I’m sorry, but we’re not allowed to trim your property for any reason.”

    Customer: “Not even if I sign a waiver?”

    Me: “Unfortunately we’re no longer able to offer this service at all, since we’ve had customers try to sue us in spite of signing a waiver.”

    Customer: “Well I’d sue you too, if you ruined my picture.”

    Me: “…that’s precisely why we no longer offer that service.”

    Customer: “Oh… right…”

    Sold Out Of Common Decency

    | Dunedin, FL, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work at a small but locally famous family-owned barbeque stand. I manage the front area and prepare the food for orders.)

    Customer: “I am very angry! I came here from [local town that is not far away] to get some of your sausage, and you’re sold out!”

    Me: “Yes, ma’am, I’m sorry. The sausage is a specialty item because it is home made, so we will usually sell out because we are only open two days per week. We cannot make a lot of it because it won’t keep fresh through next week. It’s also 15 minutes before closing, so we are usually sold out of everything by now, but you can try our chopped pork if you would like!”

    Customer: “Well, that’s stupid! Why are you only open two days a week!? That is so inconvenient for me!”

    Me: “I’m sorry, ma’am. When we opened, the owner was retired and only wanted to run this for a couple of days per week. It also takes a while to prepare everything by hand.”

    Customer: “What a lazy a**! Let me talk to the owner now! I want to tell him to his face that he needs to think of the customers before himself!”

    Me: “Well, ma’am, our owner passed away earlier this year from leukemia. It was in the local news. He kept our hours limited because of his health. You can speak with his widow if you would like; she is in the back.”

    Customer: “…I’m so sorry. Uh, I’ll just come back next week…”

    There Can Be Only One (Pet At A Time)

    | FL, USA | Crazy Requests, Pets & Animals

    (I’m shopping for pet supplies at my local store when I overhear a conversation.)

    Customer: “Excuse me, miss?”

    Employee: “Yes, ma’am? How can I help you?”

    Customer: “My son’s gerbil just died. It was only two years old. He’s been completely miserable ever since.”

    Employee: “Oh… I’m sorry about that. Did you want to look for a new pet? Our small animal section is right over here. We have hamsters, gerbils, guinea pigs—”

    Customer: “Yes. But I don’t see much point in getting an animal that’s just going to die in two years. Don’t you have any animals that don’t die?”

    Employee: “…excuse me?”

    Customer: Animals… that… don’t… die. Do you have any?”

    (The employee gives her a blank look.)

    Customer: “Do you have them or not?!”

    Employee: “Um, I’m afraid all animals die eventually, ma’am. There’s nothing we can do about that.”

    Customer: “Fine! I’ll just go to [rival store], because you people have nothing but inferior products here!”

    (The customer storms out of the store, leaving the bewildered associate standing there by herself. She makes eye contact with me from across the aisle, and we both start cracking up.)

    The Name Blame Game

    | Willow Grove, PA, USA | Bizarre, Crazy Requests, Love/Romance

    (We have a counter where customers can pick up online-only items that have been shipped to the store at no charge. Customers can designate an alternate pickup person, and it’s not uncommon for a spouse or parent to pick up an order, though usually they know it’s not their name on the order.)

    Customer: “It’s under [name]. It’s a stroller.”

    (I search, and find nothing on computer or on the shelf.)

    Me: “Could it possibly be under your husband’s name?”

    Customer: “I’m a lesbian.”

    Me: “Okay, well, what’s your wife’s name?”

    Customer: “It’s [other name].”

    Me: “Here we go!” *brings out stroller* “Your name wasn’t on the box, so that’s why.”

    Customer: “Well, you should have known!”

    Me: “I should have known your wife with a wildly different name always sends you to pickup the order under her name?”

    Customer: “YES!”


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