• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    Playing The Bad Customer Game

    | Toronto, ON, Canada | Crazy Requests, Money

    (An older man comes in to buy some games for his grandson. He picks out three games, buys them, and leaves. The next day, when I’m working, an older woman comes into the store.)

    Female Customer: “I’m looking to buy some games for my grandson. My husband came here yesterday and bought him some, so I don’t want to get the same ones.”

    Me: That’s understandable. Which games did he buy?”

    Female Customer: *gives me a look like I just spoke to her in another language* “How do I know?! Look it up on your computer!”

    (We have a computer system that is able to go through past transactions, so I tell her I can look it up, but since I wasn’t there the day before, I had no idea what to even look for.)

    Me: “I just need to know what system the games were for, and what time approximately he came in.”

    Female Customer: “How am I supposed to know any of that?! That is YOUR job!”

    Me: “Well, I wasn’t here yesterday, so I have no idea what to even look for. Maybe you can call him and ask him if he can tell you which games he bought, or at least the system and what time he came in to buy them?”

    Female Customer: *making sighs of annoyance and looking super frustrated* “Fine, hang on.”

    (She proceeds to call her husband, and he tells her the system he bought them for and around what time he bought them. I start going through the system and find a transaction that matches that, so I help her find a few games for the system that are different from the ones her husband bought, but with the same kind of theme. She buys the games and leaves. A few hours later she comes back with the games and her receipt.)

    Female Customer: “I want to return these.”

    Me: “Okay, that’s fine. But can I ask why you’re returning them?”

    Female Customer: “I found a better deal on them at [Big Box Store]. They were all $44.89 as opposed to your $44.99. You guys have the worst prices.”

    (I return the games for her and she leaves.)

    Coworker: “Did she actually come all the way back here to save 10 cents a game…?”

    Do Not Act Honorably

    , | WA, USA | Crazy Requests, Money

    Customer: “Where is my order?”

    Me: “It looks like we had an issue billing your purchase due to a ‘do not honor’ message from your card. We were successful in billing it recently.”

    Customer: “EXCUSES! I demand some sort of free gift or something for having to wait. My teenagers come up with better excuses; do you want me to list some?”

    Me: “I am really sorry for any confusion. We could not bill this order because your card would not let us. We would recommend reaching out to them for more information as to why they would not allow this charge to go through.”


    Me: “I am really sorry for this persisting confusion, a ‘do not honor’ message has nothing to do with the funds on the card. It is simply the card company putting a temporary hold on any purchases made on that card. For your security they do not provide us with any information as to why.”

    Customer: “Well, then, I really need something free because you guys are making me wait to get my order!”

    Holy Recession!

    | Chicago, IL, USA | Crazy Requests, Religion, Theme Of The Month

    Me: *on the phone with a manager* “Hey, I have a guy here who wants me to give him ten dollars off, because he saw it lower two weeks ago… Uh huh. Uh huh. Right. Okay, thanks.” *hangs up phone* “Unfortunately, my manager won’t honor the price you saw, but maybe it will be that price again in a few weeks fro—”

    Customer: *bangs fist on countertop* “God wouldn’t stand for this!”

    Me: “I think God would understand that we’re in a recession…”

    Makes You Wish You Could Crawl Into A Sleeping Bag And Die

    | Cambridge, England, UK | Bad Behavior, Bizarre, Crazy Requests

    (I’m working a full day in a well-known camping shop. Due to thefts, we always have to have at least one staff member on the ground floor at all times. My manager has just called me down so she can go down to the footwear department and deal with a return. I’m alone on the shop floor, when a man comes down the stairs, looking irritated.)

    Customer: “Excuse me, young lady, but NONE of your sleeping bags have any kind of information or prices on them!”

    Me: “Oh, yes, I am sorry, sir. The new display tags came in today, and the prices are act—”

    Customer: “I don’t want your excuses! I want you to fix it!”

    Me: “I can’t currently leave this floor, sir, but the tags that headquarters sent us are actually wrong, so we can’t put them on the display.”

    Customer: “Well, what are you going to do about it?”

    Me: “If you tell me what you were interested in, I can look on the system and give you more information about it?”

    Customer: “Well, I didn’t want to BUY one! Just fix it!”

    She Has A Dream Of Video Piracy

    | Knoxville, TN, USA | Crazy Requests, Movies & TV

    (I am working the phone at a well-known retail chain when what sounds like an elderly female customer calls.)

    Me: “Thank you for choosing [Store]. How may I direct your call?”

    Customer: “Hello, dear, I’m not sure who I need to talk to. I was hoping you might have that new Martin Luther King movie in.”

    (At this point, the customer starts rambling, which is a fairly regular occurrence. Thinking she’s asking about a documentary, I’m waiting for her to take a breather so that I can transfer to electronics so they can check for the film. Just as I get an opportunity, I register something she’s said.)

    Me: “Ma’am, did you just say that Oprah is in it?”

    Customer: “That’s right. Oprah Winfrey and Cuba Gooding, Jr. I’m not sure who else.”

    Me: “Ma’am, I just realized I know what movie you’re talking about; I saw the trailer a couple of days ago. I’m afraid it won’t be out in theaters until January.”

    Customer: “Oh, I know. It’s just that I don’t really like going to the theater. It’s so expensive and smells weird and people can be so rude. That’s why I was hoping to get the DVD.”

    Me: “Ah, sorry, ma’am, but the DVD version won’t be released until at least a few months after the movie opens in theaters, so I know for a fact that we don’t have that DVD in yet.”

    Customer: “Oh, really? That’s too bad… Do you think you might get it by Christmas?”

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