Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Completely Obamacareless

| VI, USA | Crazy Requests, Health & Body, Money

(I work in client intake for a private pay home health care. We don’t take insurance of any kind and cater to a wealthier crowd in a home health agency. A woman calls up demanding care.)

Me: “Hello. this is [Company]. How can I help you today?”

Client: “Yes, I need to get set up with care in my home!”

Me: “Great, I will just need to get some information from you and get one of our nurses to come out and do an assessment with you.”

(I explain our pricing and our rates, I explain we are private pay only and do not accept insurance of any kind.)

Client: “Oh, this sounds wonderful! My doctor. told me you would all take wonderful care of me! Who do I have my doctor fax the orders for Medicaid to?”

Me: “Ma’am, as I have already stated to you we do not take Medicaid or any other insurance!”

Client: “Yeah, but my doctor wrote an order! You have to do it!”

Me: “I am sorry, but because we do not work with insurance companies a doctor can not just write an order and expect us to take it. We are not set up to even work with Medicaid.”

(I explain again how we work and how our payment system is set up etc.. making sure to let her know clearly that we do not take any insurance and that she will have to pay 100% out of pocket!)

Client: “Well, this is just stupid! You have to take care of me! I chose to call you! You cannot turn down a customer! I want care and you need to have a caregiver here by tomorrow or I will sue you!”

Me: “Ma’am, I am sorry but we can’t do that. It’s not possible. Would you like the names and numbers of companies that take Medicaid and can provide you with a home health aid?”

Client: “No, I hate companies that take Medicaid! They all suck and the caregivers don’t work!”

Me: “So, you are okay with our pricing and paying for the care yourself?”

Client: “No, you will take my insurance or get sued!”

Me: *click*

(She called back for over two hours with me hanging up on her over and over again. She complained to her doctor, who called us and talked to me about how our services work. Turned out he had recommended us to this client as she does not qualify for in home health through Medicaid and told her the reason we could provide care is because we don’t take insurance and the client would be paying for the care herself!)

A Storm Of Unreasonableness

| USA | Crazy Requests

(I work for a large ISP taking calls for the whole country. This happens right before one of the big winter storms of the year hits. A customer calls in to verify their appointment.)

Customer: “Yes, I have an appointment for tomorrow and with the snow coming I wanted to know when it would be canceled.”

Me: “Of course, ma’am. Let me pull things up and make sure your appointment is still scheduled for tomorrow. I see no reason why it wouldn’t be since we haven’t received any notices about the storm canceling appointments. ”

(I pull up and verify her account. The appointment is there for the next morning as it should be.)

Me: “Ma’am, your appointment is still scheduled so we do plan to be out there in the morning to install your services.”

Customer: “How will they let me know when it is cancelled?”

(This strikes me as odd because she doesn’t “if” but “when.” She seems very adamant that the appointment will be canceled.)

Me: “If the storm gets bad enough, we will call you. It rarely happens, though, and as I said before we’ve received no notifications that it will.”

Customer: “I have to be in to work tomorrow so I need to know when it will be canceled!”

Me: “It will only be canceled if the storm gets bad enough.”

Customer: “Yes! And when will that be?”

Me: *flabbergasted* “I don’t know, ma’am. Whenever the storm gets bad enough.”

Customer: “Well, you’re no help!” *hangs up*

(First time I’ve ever heard of someone expecting a psychic weather man for the customer service rep!)

You’re Bean Unreasonable

| KY, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work drive-thru in a Mexican restaurant.)

Me: “Hi, how are you today?”

Customer: “I want a burrito; I’m a vegetarian.”

Me: “Well, we have a vegetarian burrito that would be perfect.”

Customer: “What’s in it?”

Me: “It has beans—”

Customer: “NO! I don’t eat beans. They’re cooked in animal juices. Don’t you know anything about vegetarians?!”

Me: “I’m sorry, ma’am, our beans are just made with spices and water; no animal juices.”

Customer: “Oh, my god, never mind. If you don’t want to co-operate I’m just gonna go to McDonald’s!”

Freely Disordered

| South Bend, IN, USA | Crazy Requests

(A customer is ordering photo prints.)

Me: “Your total is [total].”

Customer: “That’s a lot of money. Did she apply my coupon?”

Me: *checks* “Yep, both coupons were applied.”

Customer: “That’s an awful lot. Why are my pictures so highly priced?”

Me: “Well you also have the poster.”

Customer: “No, I don’t.”

Me: “Yes, you do.”

Customer: “I didn’t order one.”

Me: “It’s right here.”

Customer: “It’s not mine.”

Me: *opens the poster and shows the customer* “Is that yours?”

Customer: “Well, yes, but I didn’t order that!”

Me: “Well, looks like it was an accident. I’ll take that off.”

Customer: “I didn’t order that!”

Me: “The wrong button was probably pressed; it happens all the time.”

Customer: “I did not order that! I don’t know how it got there!”

Me: “Okay, it’s taken off. Your new total is [total].”

Customer: “What are you going to do with that poster?”

Me: “It’s going in our waste bin to be disposed of.”

Customer: “Well, can I have it?”

Me: “Do you want to pay for it?”

Customer: “No! I didn’t order it!”

Me: “Then it’s going in our waste bin to be disposed of.”

Customer: “But it’s mine…”

Me: “Only if you pay for it. Have a nice day!” *takes the poster and puts it in the waste bin*

Customer: “I didn’t order that!”

A Fish In Troubled Waters

| CT, USA | Bad Behavior, Crazy Requests, Money

(I am an unpaid volunteer at a local aquarium. On this particular day we have a chocolate company visiting and vendors are set up throughout the building selling their food. I am working at an information desk at this time.)

Guest: “Hey, do happen to have an ATM in here?”

Me: “I apologize sir, but the closest ATM is outside in the parking garage.”

Guest: *suddenly yelling* “You mean to tell me I have to go all the way outside, come in, and pay AGAIN?!”

Me: “I assure you, you won’t have to pay again if you have your ticket. If not, you can ask for me to come verify you’ve been in. However, you will have to go back outside. I apologize for the inconvenience.”

Guest: “YOU KNOW WHAT?! I DON’T HAVE TO DEAL WITH YOUR S***, YOU INSOLENT LITTLE F***!”

Me: “Sir, please stop swearing; there are young children around. Again, I apologize for any inconvenience this has brought upon you, but we do not have a general need for an ATM except for this one day.”

(The guest goes into a rant about how I am ignorant and it is my fault the aquarium is losing money. I am losing my patience with this man and start zoning out. When he pauses to breathe, I take my chance to interject.)

Me: “I am terribly sorry, sir, but we do not have a use for ATMs as the fish do not require us to pay them on a regular basis.”

(The manager, who witnessed the whole thing, started laughing as she had security escort the man out.)

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