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    Category: Crazy Requests

    Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

    No Refunds From A Fire Sale

    | Clemmons, NC, USA | Crazy Requests, Food & Drink

    (There is a customer in the drive thru when we have to evacuate all of the employees due to a fire. The cashier has already taken her money but lays it down on the counter.)

    Cashier: “The building is on fire. We have to leave.”

    (An hour later, we are standing there watching it burn as the firefighters try to put it out. The same customer walks up.)

    Customer: “I demand to see a manager.”

    Me: “That would be me. May I ask what you need?”

    Customer: “Can I get either my food or my money back since I already paid for it?”

    Me: “Sure. Would you like that extra, extra well done?”

    That Snobby Attitude Isn’t Working For You

    , | Toronto, ON, Canada | Bad Behavior, Crazy Requests, Top

    (I work at a high-end gourmet grocery store as a cashier. Most of our customers are well-off. I work within walking distance from the store. I often cut through the parking lot of another grocery store to cross the street to my place of employment. One day after my shift I am crossing the parking lot of the other grocery store towards home. I DO NOT work at the other store. I hear my name being called and see a snobby lady I recognize as one of my regular customers gesturing for me to come to her. Not wanting to be rude, I walk over to her and to see what she wants.)

    Customer: *snaps her fingers* “Finish loading my groceries into my car!”

    (She then gets into the drivers seat to wait. I stand there stunned for a moment then go to the driver’s side window.)

    Me: *politely* “I am off duty and I do not work actually for this particular grocery store.”

    Customer: *annoyed* “I am not stupid! I know you do not work here but I am a regular customer of your store and you should help me!”

    (I just look at her open mouthed and walk away. She flips out and starts yelling after me.)

    Customer: “Your manager will hear about this!”

    (The next day I am called to the office and my manager told me that the lady called and said I refused to help her pack her car. When I explained to my manager that this happened after my shift and at the grocery store across the street, he called the lady back right in front of me and sternly told her that if she ever harassed one of his employees or made a false complaint again he would ban her from the store. I never saw her face in the store again!)

    Over-spilling With Irresponsibility

    | Scotland, UK | At The Checkout, Crazy Requests, Food & Drink

    (We sell hot drinks in takeaway cups. We serve them without sugar, and direct customers to the end of the counter where they can add it if they wish. My colleague has just served a woman her coffee:)

    Colleague: “Okay, that’s your latte there. Sugar is at the end of the counter if you need it. Enjoy your movie.”

    Customer: “Thank you.”

    (The customer takes the drink, and goes to the end of the counter, where she puts her cup on an uneven pile of napkins. When she then takes the lid off, the cup tips, and covers the counter and the customer. At this point, my colleague goes over to help clean up.)

    Colleague: “Don’t worry. We will get this cleaned up, and I will get you another coffee.”

    (After he gets the coffee, the customer asks for a supervisor.)

    Customer: “I think you should take responsibility for this accident. I don’t think it’s anyone’s fault, but you should take responsibility.”

    Supervisor: “We should take responsibility for you placing your drink on the napkins instead of the counter, and then spilling it on yourself?”

    Customer: “Yes!”

    A Photo Perfect Finish

    , | Sydney, NSW, Australia | Crazy Requests

    (I work in the photo processing department of a large retailer. A customer comes in and starts thumbing through the 2×2″ square frames suitable for passport photos, etc. displayed on the processing counter.)

    Customer: *abruptly* “Excuse me, can you print photos at this size?”

    Me: “I’m sorry, but the smallest square size the printer will allow us to produce is 5×5″ – that paper is the smallest paper we have available.”

    Customer: “Well, what good is that? This is ridiculous.”

    Me: “Excuse me?”

    Customer: “It’s disgusting; this is false and misleading advertising! How dare you stock a product if you won’t stock the supplementary parts!”

    Me: “Using that same flawed logic, ma’am, you could argue that it’s false and misleading advertising insofar as we stock baby car-seats, but not cars – or babies!”

    (Customer blinked, stared blankly, and then stormed off.)

    The Key(s) To Customer Service

    | Raleigh, NC, USA | Crazy Requests, Technology

    (I usually work the electronics department, but I’ve stepped into the main toy section to show a customer where an item is located. Another customer gets my attention.)

    Customer: “Can you tell me where [line of dolls] are?”

    Me: “I’m not familiar with those dolls, but if we do carry them, they’ll be in [aisle numbers].”

    Customer: “Well, the other girl said that you don’t have them!”

    Me: “We probably don’t, then. It’s been a very busy morning and we’re sold out of a lot of popular items.”

    Customer: “Can’t you look it up on that doodad of yours?”

    (The customer gestures at the set of keys in my hand, which have a large black magnetic key attached to them.)

    Me: “Ma’am, I’m afraid I don’t have my handheld scanner, but if you give me a moment I can go to the electronics department—”

    Customer: “No, that doodad in your hand!”

    Me: *as gently as possible* “Ma’am, these are my keys, not my handheld.”

    Customer: “I have had it with this store! This is the worst customer service! I will inform your manager that you refused to serve me!”

    (Later, my manager drops by.)

    Manager: “Did you try to help a very grumpy old woman?”

    Me: “Yeah, and she was mad that I couldn’t use my keys to look up an item.”

    Manager: “I’m not surprised. She complained about you, and then wanted me to help her find a doll in an ad. I pointed out that it was an ad for a competitor and that the doll was marked as that [Competitor]‘s exclusive item. She told me she’d just come from there and they didn’t have any more, so what was I going to do about it? I told her nothing, since we’re not [Competitor]. Last I saw she was leaving her cart and walking out of the store complaining about how employees these days have no sense of what customer service really means.”

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